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Worksheets

IBM

Total questions: 134

Worksheet time: 1hrs 7mins

Name
Class
Date
1.
__ is for the mid-term. Depending on the company type, it can be planned for six months to two years on the time horizon.
a)
The medial level
b)
The tactical level
c)
The strategic level
d)
Hight level
2.
__ is the big picture. It is long-term focused and a point where the executive management focuses on the vision and mission of an organization.
a)
The strategy level
b)
The tactical level
c)
Hight level
d)
Abstract level
3.
__ is for the short-term. This level is focused on day-to-day running and detail-level processes for specific outcomes.
a)
The low level
b)
The operation level
c)
The specific level
d)
The tactical level
4.
__ : This involves setting goals and objectives for a time horizon of several years or more, and determining the best course of action to achieve them.
a)
Medium-term planning
b)
Short-term planning
c)
Developed planning
d)
Long-term planning
5.
__ : This involves developing specific plans and actions for a time horizon of one to three years to implement the long-term goals.
a)
Short-term planning
b)
Medium-term planning
c)
Long-term planning
d)
Developed planning
6.
__ : This involves developing specific plans and actions for a time horizon of one year or less to implement the medium-term goals.
a)
Short-term planning
b)
Medium-term planning
c)
Long-term planning
d)
Operational planning
7.
__ : This involves the day-to-day management and execution of plans and actions to achieve the short-term goals.
a)
Operational planning
b)
Long-term planning
c)
Short-term planning
d)
Medium-term planning
8.
__: This involves developing plans and procedures to respond to unexpected events or emergencies that could disrupt operations, regardless of the time horizon.
a)
Contingency and emergency planning
b)
Functional-level plans
c)
Health-care planning
d)
Business-unit level plans
9.
__: These plans provide specific strategic direction and goals for individual business units or divisions within the organization, such as product lines, customer segments, or geographic regions.
a)
Business-unit level plans
b)
Project plans
c)
Corporate-level plans
d)
Functional-level plans
10.
__ : These plans set the overall strategic direction and goals for the entire organization, and may include a corporate mission statement, vision, values, and long-term strategic objectives.
a)
Functional-level plans
b)
Business-unit level plans
c)
Corporate-level plans
d)
Project plans
11.
__: These plans provide specific direction and goals for individual functional areas within the organization, such as finance, marketing, or operations.
a)
Functional-level plans
b)
Project plans
c)
Operational plans
d)
Contingency and emergency plans
12.
__ is the unification, integration, synchronization of the efforts of group members so as to provide unity of action in the pursuit of common goals.
a)
Co-ordination
b)
Cooperation
c)
Integrity
d)
Unity of comand
13.
__ - A manager should bear in mind that the right no. of personnel in various positions with right type of education and skills are taken which will ensure right men on the right job.
a)
Co-ordination through Staffing
b)
Co-ordination through Organizing
c)
Co-ordination through Planning
d)
Co-ordination through Controlling
14.
__ - Planning facilitates co-ordination by integrating the various plans through mutual discussion, exchange of ideas. e.g. - co-ordination between finance budget and purchases budget.
a)
Co-ordination through Planning
b)
Co-ordination through Staffing
c)
Co-ordination through Organizing
d)
Co-ordination through Controlling
15.
__ - Mooney considers co-ordination as the very essence of organizing. In fact when a manager groups and assigns various activities to subordinates, and when he creates department’s co-ordination uppermost in his mind.
a)
Co-ordination through Organizing
b)
Co-ordination through Staffing
c)
Co-ordination through Planning
d)
Co-ordination through Directing
e)
Co-ordination through Controlling
16.
__ - The purpose of giving orders, instructions & guidance to the subordinates is served only when there is a harmony between superiors & subordinates.
a)
Co-ordination through Directing
b)
Co-ordination through Controlling
c)
Co-ordination through Planning
d)
Co-ordination through Organizing
17.
__- Manager ensures that there should be co-ordination between actual performance & standard performance to achieve organizational goals.
a)
Co-ordination through Directing
b)
Co-ordination through Controlling
c)
Co-ordination through Planning
d)
Co-ordination through Organizing
18.
__ is an orderly arrangement of efforts to provide unity of action in the fulfillment of common objective whereas co-operation denotes collective efforts of persons working in an enterprise voluntarily for the achievement of a particular purpose. It is the willingness of individuals to help each other.
a)
Co-ordination
b)
Cooperation
c)
Contriling
d)
Directing
19.
__ is a process by which an executive can direct, guide and influence the behavior and work of others towards accomplishment of specific goals in a given situation. Leadership is the ability of a manager to induce the subordinates to work with confidence and zeal.
a)
Leadership
b)
Organize
c)
Directing
d)
Controlling
20.
__ is the potential to influence behaviour of others. It is also defined as the capacity to influence a group towards the realization of a goal. Leaders are required to develop future visions, and to motivate the organizational members to want to achieve the visions.
a)
Power
b)
Leadership
c)
Authority
d)
Responsibility
21.
A __ leader communicates a purpose and direction that her employees believe in, which convinces her team to work hard to execute her vision.
a)
Visional
b)
Authoritarian
c)
Managerial
d)
Transactional
22.
__ leaders focus on conveying the overall vision of the company, department, or project to their team.
a)
Authoritarian
b)
Transactional
c)
Visional
d)
Servant
23.
The __ leadership style is based on the idea that leaders prioritize serving the greater good.
a)
Visional
b)
Servant
c)
Authoritarian
d)
Transactional
24.
The __ Leadership style is summarized by the phrase “Do as I do, now”
a)
Authoritarian
b)
Transactional
c)
Servant
d)
Pacesetting
25.
An __ leader focuses on working on the same level as the team rather than being above them.
a)
Servant
b)
Affiliative
c)
Pacesetting
d)
Transactional
26.
A __ leadership style focuses on creating an environment that supports innovation.
a)
Transformational
b)
Pacesetting
c)
Transactional
d)
Affiliative
27.
__ leadership is the way to understand leaders who work in the newly globalized market and involves the ability to influence and motivate people’s attitudes and behaviors in the global community to reach a common organizational goal.
a)
Cross-cultural
b)
Transactional
c)
Transformational
d)
Affiliative
28.
__ - The communication must be complete. It should convey all facts required by the audience.
a)
Completeness
b)
Consideration
c)
Control
d)
Communication
29.
__ implies emphasizing on a specific message or goal at a time, rather than trying to achieve too much at once.
a)
Clarity
b)
Common
c)
Consideration
d)
Communication
30.
__ in message implies the message should show the sender’s expression as well as should respect the receiver. The sender of the message should be sincerely polite, judicious, reflective and enthusiastic.
a)
Consideration
b)
Courtesy
c)
Clarity
d)
Communication
31.
__ - These needs relate to desire for self-respect, recognition and respect from others.
a)
Esteem needs
b)
Social needs
c)
Psychological needs
d)
Self-actualization needs
32.
__ - These are the needs of the highest order and these needs are found in those person whose previous four needs are satisfied. This will include need for social service, meditation.
a)
Self-actualization needs
b)
Social needs
c)
Esteem needs
d)
Unsocial needs
33.
__ can be acknowledged as the surroundings or conditions in which a specific activity is carried on.
a)
Environment
b)
Flow
c)
Divergence
d)
Differential
34.
The __ factors refer to anything within the company and under the control of the company no matter whether they are tangible or intangible.
a)
internal
b)
external
c)
political
d)
financial
35.
A __ analysis is designed to facilitate a realistic, fact-based, data-driven look at the strengths and weaknesses of an organization, initiatives, or within its industry. The organization needs to keep the analysis accurate by avoiding pre-conceived beliefs or gray areas and instead focusing on real-life contexts. Companies should use it as a guide and not necessarily as a prescription.
a)
SWOT
b)
TRIZ
c)
Decart Square
d)
Logical
36.
__ is a form of applied ethics that studies ethical principles and moral or ethical problems that arise in a business environment.
a)
Business ethics
b)
Social ethics
c)
Ethical Guidelines
d)
Ethical Leadership
37.
__ the quality of being honest and having strong moral principles
a)
Integrity
b)
Ethicality
c)
Honesty
d)
Emotional
38.
__ - taking place or existing within the mind.
a)
Intrapersonal
b)
Interpersonal
c)
Intragroup
d)
Intergroup
39.
__ - occurring within an institution or community.
a)
Intrapersonal
b)
Interpersonal
c)
Intragroup
d)
Intergroup
40.
__ is the ability to take something away or punish someone for noncompliance.
a)
Expert power
b)
Coercive power
c)
Information power
d)
Referent power
41.
__ comes from knowledge and skill. Examples of expert power can be seen in staff specialists in organizations (e.g., accountants, labor relations managers, management consultants, and corporate attorneys).
a)
Expert power
b)
Information power
c)
Referent power
d)
Coercive power
42.
__ stems from the personal characteristics of the person such as the degree to which we like, respect, and want to be like them.
a)
Information power
b)
Expert power
c)
Referent power
d)
Low level power
43.
The term __, also known as workplace politics or office politics, refers to the agenda of each employee within a company and the activities they engage in to acquire, increase, and wield power and resources to gain a desired outcome.
a)
environmental politics
b)
organizational politics
c)
teamwork politics
d)
business politics
44.
__ - the process of a diverse group of individuals pooling their resource and skills to work together and achieve a common goal
a)
Cooperation
b)
Coordination
c)
Teamwork
d)
Grouping
45.
__ is the ability to think about a task or a problem in a new or different way, or the ability to use the imagination to generate new ideas.
a)
Decision making
b)
Creativity
c)
Analytical thinking
d)
Entrepreneurship
46.
__ is the ability and readiness to develop, organize and run a business enterprise, along with any of its uncertainties in order to make a profit.
a)
Innovation
b)
Entrepreneurship
c)
Creativity
d)
Developing
47.
What organization structure having multiple supervisors allows for company-wide interaction and faster project delivery.
a)
Divisional
b)
Functional
c)
Matrix
d)
Team
48.
A __ organizational structure creates small teams that focus on delivering one product or service.
a)
Functional
b)
Team
c)
Matrix
d)
Divisional
49.
This: It’s an act of joining the efforts of two or more organizations with the goal of delivering one product or service. True for __ organizational structure:
a)
Network
b)
Matrix
c)
Functional
d)
Team
50.
This A chain of command, in this case, goes from senior management to general employees through a range of executives on the departmental and team level. True for what structure?
a)
Matrix
b)
Hierarchial
c)
Team
d)
Functional
51.
__ is power that comes from one’s organizational role or position.
a)
Information power
b)
Reward power
c)
Coercive power
d)
Legitimate power
52.
__ leadership is primarily based on processes and control, and requires a strict management structure. Focuses on supervision, organization, and performance;
a)
Transactional
b)
Servant
c)
Authoritarian
d)
Visional
53.
Staple goods refer to __
a)
Television
b)
Rice
c)
Air conditioner
d)
Cars
54.
__ is money a company recives by providing services or selling goods to customers
a)
Costs
b)
Profit
c)
Capital
d)
Revenue
55.
The tools, machinery, equipment used to produce doods and services and get them to the consumer are known as __
a)
Cost
b)
Profit
c)
Capital
d)
Revenue
56.
Profit = ____
a)
Revenue>Cost
b)
Revenue>Risk
c)
Cost>Revenue
d)
None of above
57.
__ is potential to lose time and money or otherwise not be able to accomplish an organization's goals
a)
Risk
b)
Cost
c)
Profit
d)
Capital
58.
Which among the following is not part of factors of production?
a)
Land
b)
Capital
c)
Labour
d)
Home
59.
__ details with various aspects of business , trade, accounting financial information/transactions and merchandising
a)
Commerce
b)
E-commerce
c)
Trade
d)
None of Above
60.
The mechanism that allows trade to occur is called a
a)
Shopping
b)
Market
c)
Buy and sell
d)
None of the choice
61.
The action of buying and selling goods and services is referred to
a)
Commerce
b)
Trade
c)
Business
d)
E-commerce
62.
____ involves one person changing the behavior of another.
a)
Authority
b)
Power
c)
None of the choices
d)
Leadership
63.
____ communicating what you want to convey in least possible words without forgoing the other C's of communicatio
a)
Completeness
b)
Consideration
c)
Conciseness
d)
Clarity
64.
_____ includes individuals conversing with each other, be it direct conversation or telephonic conversation.
a)
Written communication
b)
Oral communication
c)
Non-Verbal Communication
d)
None of the choices
65.
____ implies "stepping into the shoes of others", i.e, taking the audience's viewpoints, background, mind-set, etc.
a)
Clarity
b)
Correctness
c)
Consideration
d)
Courtesy
66.
_____ can be regarded as the mental processes resulting in the selection of a course of action among several alternatives.
a)
Cognitive thinking
b)
Decision making
c)
Out of the box thinking
d)
Choosing op
67.
Which of the following is not part of decision-making process?
a)
Identification of problem
b)
Selection of alternatives
c)
Develop alternatives
d)
External Flow of Communication
68.
is the word which means needs, desires, wants or drives within the individuals.
a)
Motivation
b)
Encouragement
c)
Enthusiasm
d)
Inspiration
69.
Love, affection, belongingness, friendship, conversation, etc. falls under which Maslow's Need Hierarchy Model
a)
Physiological needs
b)
Social needs
c)
Safety needs
d)
Esteem needs
70.
___ needs of an individual which includes food, clothing, shelter, air, water, etc. These needs relate to the survival
a)
Self-actualization needs
b)
Physiological needs
c)
Safety needs
d)
Social needs
71.
Types of Communication Flows in an organization does not include
a)
None of the choices
b)
Upward Flow
c)
Downward Flow
d)
Horizontal Flow
72.
Goods are _______ items; Services are _______
a)
Intangible; intangible
b)
Intangible; tangible
c)
Tangible; Tangible
d)
Tangible; intangible
73.
_________ is the money a company receives by providing services or selling goods to customers.
a)
Costs
b)
Capital
c)
Profit
d)
Revenue
74.
The tools, machinery, equipment, and buildings used to produce goods and services and get them to the consumer are known as _______
a)
Costs
b)
Capital
c)
Profit
d)
Revenue
75.
_________ is the potential to lose time and money or otherwise not be able to accomplish an organization’s goals.
a)
Costs
b)
Capital
c)
Profit
d)
Risk
76.
Which among the following is not part of factors of production?
a)
Land
b)
Labour
c)
Home
d)
Capital
77.
Which of the following is not part of the internal environment factors?
a)
Plans & Policies
b)
Value Proposition
c)
Technology
d)
Financial Resources
78.
Four types of conflict do not include
a)
Internal personal
b)
Intra group
c)
Inter group
d)
Intra personal
79.
This represented by scientific management thought, administrative management and bureaucracy.
a)
Сlassical approaches
b)
Behavioral Approach
c)
Modern approaches
80.
This represented human relation movement and behavioral approach.
a)
Behavioral Approach
b)
Сlassical approaches
c)
Modern approaches
81.
___ can arise due to differences in work styles, communication styles, values, expectations, or interests.
a)
Organizational conflict
b)
Organizational battle
c)
Organizational combat
d)
Organizational differences
82.
____ is a management concept whereby companies integrate social and environmental concerns in their business operations
a)
Company Societal Responsibility
b)
Corporate Service Responsibility
c)
Corporate Social Responsibility
d)
Company Service Responsibility
83.
Ethical Dilemma does not include
a)
Integrity
b)
Decision Conflict
c)
Complex Situations
d)
Moral Quandaries
84.
Ethical Issues in the Workplace does not include
a)
Conflict of Interest
b)
Whistleblowing
c)
Discrimination
d)
Transparency
85.
Which of the following is not part of the external environment factors?
a)
Marketing & Media
b)
Political/legal
c)
Financial Forecast
d)
Competitors
86.
Which of the following is not part of macro factors impacting business environment?
a)
Political/legal environment
b)
Labour Management environment
c)
Social environment
d)
Natural environment
87.
Codes of Ethics in Business does not include
a)
Whistleblowing
b)
Professional Conduct
c)
Ethical Guidelines
d)
Employee Behavior
88.
What trends are evident in the marketplace? And What demographics are we not targeting?- refers to
a)
Strength
b)
Opportunity
c)
Weakness
d)
Threats
89.
This represented quantitative approach, system approach and contingency approach.
a)
Behavioral Approach
b)
Сlassical approaches
c)
Modern approaches
90.
The ability to work with, understand, and motivate other people, both individually and in groups.
a)
Human skills
b)
Technical skills
c)
Conceptual Skills
d)
Mental skills
91.
In objectives , S.M.A.R.T. is an acronym for
a)
Specific,Measurable,Attainable,Reversable,Time-bound,
b)
Specific,Monitored,Attainable,Relevant,Time-bound
c)
Specific,Measurable,Accessible,Relevant,Time-bound
d)
Specific,Monitored,Attainable,Relevant,Time-unbound
92.
A __ statement ..,actionable targets that need to be achieved within a smaller time frame, such as a year or less
a)
Vision
b)
Mission
c)
Goals
d)
Objectives
93.
Which of the following is not part of the internal environment factors?
a)
Plans & Policies
b)
Technology
c)
Value Proposition
d)
Financial Resources
94.
These are the basic needs of an individual which includes food, clothing, shelter, air, water, etc. These needs relate to the survival and maintenance of human life
a)
Self-actualization needs
b)
Social needs
c)
Physiological needs
d)
Safety needs
95.
can be regarded as the mental processes resulting in the selection of a course of action among several alternatives
a)
Cognitive thinking
b)
Choosing options
c)
Decision making
d)
Out of the box thinking
96.
Ethical Dilemma does not include
a)
Integrity
b)
Complex Situations
c)
Decision Conflict
d)
Moral Quandaries
97.
___ is communication of feelings, emotions, attitudes, and thoughts through body movements/gestures/eye contact, etc.
a)
Written communication
b)
Oral communication
c)
Non-Verbal Communication
d)
Face to Face communication
98.
___ refers to the agenda of each employee within a company and the activities they engage to gain a desired outcome
a)
Organizational politics
b)
Workplace politics
c)
Office politics
d)
All the choices
99.
____ is the process of executing ideas regarding goods and services.
a)
Innovation
b)
Invention
c)
Creativity
d)
Inspiration
100.
The process of working collaboratively with a group of people in order to achieve a goal refers to ___
a)
Team Coordination
b)
Team spirit
c)
Teamwork
d)
Team strength
101.
Four types of conflict do not include
a)
Intra personal
b)
Internal personal
c)
Intra group
d)
Inter group
102.
___ measures the deviation of actual performance from the standard performance, discovers the causes of such deviations and helps in taking corrective actions
a)
Coordination
b)
Co-operation
c)
Leadership
d)
Controlling
103.
Those plans which are clearly defined and leave no room for interpretation are called ___ Such plans do not require specific stated objectives and do not contain ambiguity.
a)
Standing plans
b)
Single-use plans
c)
Directional plans
d)
Specific plans
104.
Making decision regarding what to do, when to do, where to do, who is to do and how to do refers to
a)
None of the choices
b)
Organising
c)
Directing
d)
Coordinating
105.
____ leadership is primarily based on processes and control, and requires a strict management structure. Focuses on supervision, organization, and performance
a)
Transactional
b)
Pacesetting
c)
Laissez-Faire
d)
Servant
106.
This process involves collecting information about a finished task, assessing that information and improvising the same type of tasks in the future
a)
Concurrent control
b)
Predictive/feedforward control
c)
Feedback Control
d)
All of the choices
107.
____ is the unification, synchronization of the efforts of group members to provide unity of action in the pursuit of common goals
a)
Integration
b)
Co-ordination
c)
Combination
d)
Amalgamation
108.
Inspiring people to contribute towards the achievement of objectives through issuing instructions and supervising their activities is referred to
a)
Leadership
b)
Authority
c)
Directing
d)
Planning
109.
We connect the cities of Europe and Asia, offering direct flights, competitive prices. Our crew will take care of your comfort and safety - is related to
a)
Air Astana
b)
SCAT Airlines
c)
Euro Air
d)
Berkut Air
110.
___ is the process of identifying and grouping of works to be performed, defining and delegating responsibility and authority and establishing relationships for the purpose of enabling people to work most efficiently
a)
Man power planning
b)
Leadership management
c)
Directing people
d)
Organising
111.
Which of the following is not part of staffing process
a)
Predictive/feedforward control
b)
Manpower requirements
c)
Performance evaluation
d)
Orientation and placement
112.
A __ statement is an explanation of companys motivations aons for being and why it woks the way it does
a)
Vision
b)
Purpose
c)
Mission
d)
Goals
113.
From the Heart of Eurasia we are building one of the finest airlines in the world - is related to
a)
Air Astana
b)
SCAT Airlines
c)
Euro Air
d)
Berkut Air
114.
Which of the following is not part of the staffing process
a)
Training and development
b)
Promotion and transfer
c)
Leadership and Control
d)
Orientation and Placement
115.
_____ denotes the collective efforts of persons working in an enterprise voluntarily for the achievement of a particular purpose
a)
Combination
b)
Co-operation
c)
Co-ordination
d)
Integration
116.
The mental ability to analyze and diagnose complex situations is reffered to
a)
Technical skills
b)
Human skills
c)
Mental skills
d)
Conceptual skills
117.
Theory X and Theory Y is proposed by
a)
Elton Mayo
b)
Herzberg
c)
Maslow
d)
George Doughlas
118.
This represented human relation movement
a)
Modern approach
b)
Behavioural approach
c)
Classical approach
d)
All of choices
119.
This principle states that every subordinate should recieve ordersand be accountable to one and only superior
a)
Accountability
b)
Unity of command
c)
Unity in diversity
d)
Status manifestation
120.
__ refers to obligation for performance
a)
Authority
b)
Responsibility
c)
Scalability
d)
Unity of command
121.
The ability to apply specialized knowledge or expertise is reffered to
a)
Technical skills
b)
Human skills
c)
Mental skills
d)
Conceptual skills
122.
Inspector, clerks , supervisors
a)
Middle levels management
b)
Low level management
c)
Top level management
d)
High level management
123.
What trends are evident in the marketplace?And What demographics are we not targeting? - refers to
a)
Strength
b)
Weakness
c)
Opportunity
d)
Threats
124.
Esprit de Corps refers to
a)
Management
b)
Scaler chain
c)
Teamwork
d)
Equity
125.
When decision-making is delegated to low-level manager and employees , referred to as
a)
Centrealization
b)
Decentralization
c)
Bottom-up decisions
d)
Top-down decisions
126.
A __ structure organizes employees around a common product or geographical location
a)
Matric
b)
Functional
c)
Divisional
d)
Geographic
127.
This type of control helps to foresee problems ahead of occurrence. Therefore, action can be taken before such a circumstance arises.
a)
Predictive/ feedforward control
b)
All of the choices
c)
Feedback Control
d)
Concurrent control
128.
The staff that assist different levels of management in performing their functions are
a)
Strategic apex and line staff
b)
Administrative and technical staff
c)
Strategic apex and administrative staff
d)
Strategic apex and technical staff
129.
__ flows from top to bottom and __ flows from bottom to top
a)
Responsibility , Authority
b)
Responsibility, Centralization
c)
Authority, Delegation
d)
Authority, Responsibility
130.
A __ statement defines the organizations business, its objectives and how it will reach these objectives
a)
Vision
b)
Mission
c)
Purpose
d)
Goals
131.
In a __ organizational structure there are few middle managers between employees and top managers
a)
Plain
b)
Flat
c)
Tall
d)
Hierarchial
132.
A __ structure groups employees into different departments by work specialization
a)
Matrix
b)
Functional
c)
Geographic
d)
None of choices
133.
Founder of Kaspi
a)
Mikhail George
b)
Mikhail Lomtadze
c)
Mikhail Uzbek
d)
Mikhail Hitler
134.
Our destination is to afford the gladness to people with our delicious products - this is the mission statement of
a)
Karaganda Confectionery Factory
b)
LOTTE Rakhat
c)
Bayan Sulu
d)
Cadbury Dairy milk