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WorksheetsHRTE Final Exam Review Part I
Total questions: 70
Worksheet time: 43mins
Which type of services do restaurants, banquets, and coffee shops provide to hospitality consumers?
Lodging accommodations
Means of transportation
Food and beverage
Entertainment
Pete learned that all the segments of hospitality and tourism impact one another and are hard to distinguish sometimes. Which characteristic applies to this relationship?
They all require lodging accommodations.
They all provide entertainment.
They are dissimilar
They are interrelated
Jacob went to New Orleans, Louisiana to see family at several reunions. Which factor prompted Jacob to travel to this destination?
Climate
Low cost
Geography
Heritage tourism
A group traveled to Haiti to help rebuild homes that were destroyed by a natural disaster. Which type of tourism took place?
Ecotourism
Edutourism
Agritourism
Voluntourism
Which is a component of the hospitality industry that focuses on meeting tourists’ transportation needs?
Travel
Lodging
Recreation
Business
Mr. and Mrs. Green are booking a trip to Myrtle Beach, so they can play golf at several different golf courses in the area. Which type of tourists are Mr. and Mrs. Green?
Cultural
Heritage
Educational
Special interest
Which types of tours are likely to appeal to individuals who are active and athletic and enjoy taking physical risks?
Cultural
Domestic
Adventure
International
Which segment of the hospitality industry focuses on planning different types of trips?
Recreation
Tourism
Lodging
Travel
Which is a component of the lodging industry?
Campsites
Landmarks
Travel agencies
Convention centers
If Tony wants to enjoy and support maintaining the natural environment, in which category of tourism will this happen?
Ecotourism
Cultural tourism
Heritage tourism
Adventure tourism
Which type of tourist is interested in visiting attractions such as the Football Hall of Fame, Daytona International Speedway, and Yankee Stadium?
Nature lovers
Art enthusiasts
Sports fans
Adventure seekers
Which are components of the travel industry?
Busses, theme parks, and rental cars
Cruise ships, airlines, and resorts
Airlines, rental cars, and trains
Trains, cruise ships, and tour companies
Which segment of the hospitality industry focuses on providing its target market with entertainment and relaxation services?
Travel
Recreation
Lodging
Food and beverage
Which destination is most likely to appeal to individuals who like to participate in cold-weather sports?
Florida amusement park
Colorado snow-ski resort
South Carolina beach hotel
Southern California golf resort
Which segment of the hospitality industry focuses on providing travelers with sleeping accommodations?
Tourism
Lodging
Culinary
Entertainment
Which is a characteristic of a destination’s off-season?
More outdoor events are scheduled.
Restaurant sales increase.
Tourism is high
Tourism is low.
Hospitality has come to mean:
Being rude to people
Not meeting the needs of customers
Meeting the needs of guests with kindness and goodwill.
Diversity amongst people
The Hospitality industry has how many segments we will explore this semester?
4
2
12
6
What does Mrs. Streitz say the Hospitality Industry is?
Hotel industry
The Customer Service Industry
The food industry
The Travel and Tourism Industry
Is Hospitality the 2nd Largest employer in the US?
True
False
What is the 1st segment we explore in Hospitality?
Food and Beverage
Hotels and Lodging
Teaching
Human Growth
What is the last segment we explore in Hospitality
Travel and Tourism
Auto Body
Food and Beverage
Welding
What segment is the largest and most varied segment of the hospitality industry?
Hotels and Lodging
Travel and Tourism
Recreation and Attraction
Food & Beverage
What is the Hotel and Lodging segment?
businesses that provide overnight accommodations
business that allow you to lodge there
business that provide entertainment
business that feed you
What is the Travel Industry
businesses that feed you
businesses that physically move travelers from one place to another
businesses that entertain you
businesses that allow you to sleep there
What is an example of the Tourism segment?
Chef
Hotel Manager
Waitress
Travel Agency
Recreation includes?
entertainment
spectator and participatory sports
attractions
food
A single-unit business
has more than ONE establishment (location)
has only ONE establishment (location)
Multiunit business has?
has 2 or MORE establishments (locations)
has only ONE establishment (location)
A Chain is a business that has more than one establishment (location) under the same name and the same owner?
True
False
A franchise is the right to do business using the brand and products of another business.
False
True
Is Chick-fil-a a chain or franchise?
Chain
Franchise
Is Hilton a chain or franchise?
Chain
Franchise
What is a professional association?
a club
a business industry
a group of people organized to improve themselves, their profession, and their industry
a segment of hospitality that we do not explore in this class
What is the international symbol for hospitality?
Apple
Pineapple
Cherry
Watermelon
The customer is always______?
Right
Wrong
Annoying
Ugly
What are the four segments of hospitality?
Travel and Tourism, Lodging, Food and Beverage, and Recreation
Sports, Marketing, Lodging, and Event Planning
What is the temperature danger zone?
10-30 degrees
40-140 degrees
Which of the following is an example of lodging?
Hotel
Train
Which of the following do we include on a set table?
Fork
Rolling Pin
Which is NOT a step of hand washing?
Shake hands until dry
Wash hands for 60 seconds
What are the "Wonder Words" of customer service?
I'm sorry
Talk to my manager
When adding flour to a mixer, how much should you add in?
All of it at once
A little at a time
What are the three types of contaminants?
Physical, Chemical, Biological
Physical, Mental, Emotional
Why is a recipe card important?
It is colorful decor
It tells us how much of each ingredient we need to create our food
Which of these is the most responsible for food-borne illness?
Bacteria
Metals
What is the LARGEST segment in the hospitality industry?
Lodging and travel
Food service
Recreation
Entertainment
What restaurants focus on quality and are considered "upscale"
Casual
Fast Food
Fine Dining
Casual Fast
What part of the restaurant staff greets guests and takes reservations?
Host
Chef
Manager
Server
The Olive Garden is an example of...
Fine dining
Fast food
Casual dining
To-go only
Which is NOT one of the 4 p's of the marketing mix?
Price
Product
Printing
Promotion
Developing a statement that describes the purpose of your business is called a "mission statement"
True
False
What does a SWOT analysis NOT include?
Strengths
Weaknesses
Opportunities
Target Audience
Non-commercial food service makes all of its money from food sales.
True
False
In a fine dining restaurant, who manages the entire kitchen operation?
Sous chef
Executive Chef
Patissier
Garde Manger
In casual dining, food is....
Moderately priced
Expensive
Cheap
Free
From an industry perspective, two basic types of foodservice operations are commercial and noncommercial.
True
False
When dining at a buffet, customers take trays and walk along the serving line, where servers SERVE THEM.
True
False
Consists of food and beverage businesses that compete for customers and to make a profit.
commercial foodservice
noncommercial foodservice
Provides customers with convenience, speed, and basic service at low prices.
quick-service restaurant
fine-dining restaurant
Noncommercial foodservice can be organized into which of the following categories?
Employers, health care facilities, and schools.
Preparation, packaging, and serving.
Quick service, full service, and catering.
Contract, catering, and cafeteria.
Specializes in preparing food for customers to take with them to eat at home or elsewhere.
carryout restaurant
full-service restaurant
fine-dining restaurant
What type of food service is this?
catering
buffet
fast food
non commercial
What type of serving style is this?
fast food
cafeteria
buffet
fine dining
Name this food service.
fast food
transportation
in-transit
catering
When you are at a wedding or quincenera, what type of foodservice do they normally have for the guests?
transportation
non commercial
fast food
catering
What kind of ambiance is this restaurant giving?
fine dining
casual dining
If a restaurant has an all you can eat service where you serve your self, what style of foodservice is this?
fast food
cafeteria
buffet
catering
What ambiance is this restaurant giving?
fine dining
casual dining
Where should the knife be placed on the table and which way should the blade be facing
to the right facing out
to the right and facing in
to the left facing out
to the left facing in
