I make an effort to remember and use their name.

I don’t pay attention to names, as I tend to forget them.

I only learn the names of important people.

I try to equalize my participation in the conversation.

I usually do most of the talking.

I usually let the other person do most of the talking.

I occasionally use courtesy words and phrases

 I frequently use courtesy words and phrases – “thank you, please, sorry.”

I never use courtesy words and phrases.

“warm-up” new conversations with small talk.

avoid small talk and jump into more important matters.

avoid starting conversations.

I tend to complain.

I tend to talk about and focus on positive (good) aspects.

I tend to talk about and focus on the negative (bad) aspects.

I tend to be distracted by things going on around me.

I listen for meaning and ask questions.

I listen intently and I don’t ask questions, as it would be impolite.

I tend to interrupt before the other person is done speaking to show my excitement for the subject.

I wait until the other person is done speaking before I speak.

I try to talk as little as possible.

I quickly point out that they’re wrong, and why.

I say little or nothing.

I listen first, ask questions for clarification, then disagree non-judgmentally.

I just say it.

I lead in with a positive comment first.

I say nothing.

I often just leave.

I begin to look impatient, hoping that the person will get the hint.

I wrap up with a closing statement.

I tend to be serious and don’t smile often.

I smile all the time.

I smile at appropriate times.

I make eye contact.

I sometimes make eye contact.

I never make eye contact.

I hold my head still at all times.

I nod my head at appropriate times.

I nod my head constantly.

I stand one-foot away from the person.

I stand two- to three-feet away from the person.

I stand five- to six-feet away from the person.

I often cross my arms over my chest.

I often lean back and turn my body away from the speaker.

I often lean slightly forward and face my body toward the speaker.

I tend to smile and use humor at appropriate times.

I tend to frown a lot.

I tend to be serious.

I ask for specific examples and note where I need to improve.

I get angry and defensive.

I deny the problem, make excuses, or plead ignorance.

I tell my teacher directly and use examples to show him why he is wrong.

I talk to the teacher to document my disagreement.

I ask questions to understand why my teacher has a difference perspective.

I offer feedback both on their strength and development area.

I only give positive feedback.

I only give negative feedback so they can improve.

I simply tell the person what to do right.

I focus on what I don’t like about the person.

I focus on the person’s observable work or behavior and offer suggestions.

I do it around others so everyone can hear.

I do it in front of the supervisor.

I talk with the person alone in a private place.

I politely leave the conversation.

I listen or join in the conversation.

I tell his boss that this co-worker is not working hard enough.

I don’t comment on it.

I try to relate to the person’s feelings and show sensitivity to his or her misfortune.

I try to change the subject.

I say nothing about it.

I tell the person that he or she has changed in appearance.

I honestly tell the person that he or she looks fat.