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Worksheets*RCI - Club Royale (Review - Day 5 topics) 05/14/24
Total questions: 15
Worksheet time: 24mins
Name
Class
Date
1.
What website do we refer our guests for Casino Offers?
a)
https://www.royalcaribbean.com/
b)
http://www.clubroyaleoffers.com/
c)
https://www.loyaltoroyal.com/
2.
What is the number need by the guest to access their offers in CRO?
a)
Club royale number
b)
Crown and Anchor Number
c)
Offer code
d)
Booking Id Number
3.
Guests will be able to see their Casino Tier Status, Tier Points, Points To be Earned, and the number of sailings they have in CRO.
a)
True
b)
False
4.
Club Royale agents CAN book APAC certificates.
a)
True
b)
False
5.
Which spreadsheet do we use for the Club Royale Tier Verification Request?
a)
Club Royale Annual Tier Verification
b)
Partnership Verifications
c)
Training Manual
d)
2024 Annual Tier Offer
6.
What offer do we have under the Monthly Offers in CRIS?
a)
2024 Annual Tier Offer
b)
2405UWC
c)
24RCL5
d)
2405A
e)
24WEL4
7.
The offer is an Interior Gty, but the guest doesn't want to have a GTY instead he wants to have the lowest Interior. What will you offer?
a)
ZI with GTY $75 FreePlay
b)
ZI no FreePlay
c)
paid upgrade from ZI to 4V with GTY FreePlay offer
d)
paid upgrade from ZI to 4V without FreePlay
8.
Do we have a partnership event offer on going for Empire City Casino?
a)
YES
b)
No
9.
What are the booking rate codes do we use for complimentary booking?
a)
Casinofree
b)
Crfix
c)
Casino75
d)
Casinod
e)
Casinocomp
10.
The Casino Analytics team is responsible for qualifying each guest based on their gaming history located in Siebel Loyalty.
a)
True
b)
False
11.
We use YKD9 code to comp the cruise fare of the booking
a)
True
b)
False
12.
Quarterly Cruise Offers and Annual Cruise Offers are some of the benefits of the land-based casino rewards program.
a)
True
b)
False
13.
We always use the agency number 3055390000 for all Club Royale Offers.
a)
True
b)
False
14.
The ______________ is responsible for loading the certificate details into the CRMS tool where it is visible to shoreside employees to verify and redeem.
a)
Club Royale Agent
b)
Royal Rep
c)
Casino Host
d)
Casino Analytics
15.
What is the Bonus FreePlay for the GTY promotion of XN?
a)
25
b)
50
c)
100
d)
150
e)
200
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