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*RCI - Club Royale (Review - Day 6 topics) 05/15/24

Total questions: 20

Worksheet time: 1hrs 18mins

Name
Class
Date
1.
Guarantee category staterooms (ZI, YO, XN, etc.) can only be booked utilizing casino discounted rates, such as CasinoFive or CasinoTen
a)
True
b)
False
2.

What are the sailings that we can apply Casino Complimentary Offer?

a)

UT 01/01/26

b)

OA 12/25/25

c)

OA 12/24/25

d)

IC 08/15/26

e)

UT 07/29/26

3.

DG Maria called to redeem her 24Tier2, She mentioned she wanted to book the ship and sail date that is on the excluded sailing list that she received in her email. What can we offer the guest based on her offer?

a)
booked in a Balcony Stateroom
b)

Offer Trade-in Value if the guest wish to proceed with the sailing within excluded sailings

c)

offer to look on a different sailing that is not on the excluded sailing list of the 24TIER2

d)
offer a XB/XN to get FP
4.
We can combine Casinoten with DO $200 and a brand promotion of BOGO60.
a)
Yes, we can.
b)
No, the Casino offers are not combinable with brand promotions.
c)

No, Casinoten and DO are not combinable

d)

No, RCI promo rate such as BOGO60 are not combinable with Casino

5.
Casino discounted rates does not combine with restricted rates such as _____.
a)
Resident
b)
Senior
c)
Police
d)
Military
6.
Can the guest pay the half amount of the taxes and fees only after applying the casinocomp?
a)
True
b)
False
7.

How can we determine which casino price code to use and when to use it?

a)

Read the factsheet under Booking Rate Code

b)

search Club royale price code within KD

c)

the Legasuite will automatically apply to correct price code for casino

d)

Call CRS to manually apply the price code

8.

Combinability Offer

Balcony + Junior Suite = ________

a)
Grand Suite
b)
Advise to book separate staterooms
c)
Not applicable to combine since our combinability policy is not to exceed Junior Suite
d)
Owner's Suite
9.
Tom has an offer 24RCL101, he cannot sail and would like to transfer the offer to Jerry. Is this possible?
a)
Yes, as long as Tom requested it with us
b)
Yes, Tom will file a claim to transfer the casino offer
c)

No, casino offer is not transferrable and the player/owner who earned the offer must sail in the room that is comped.

10.
Who will be the first guest on this scenario?
a)
1 - Tom has 24RCL101 , 2- Jerry has 24RCL102
b)
1 - Tom has 24TIER203, 2- Jerry has 24TIER202
c)
1 - Tom has 24RCL205 , 2- Jerry has 24RCL203
d)
1- Tom has offer 24TIER106 , 2- Jerry has ofer 24TIER101
11.
Which of these casino offers can be combine?
a)
24RCL402
b)
24RCL502
c)
2404C01
d)
2404C03
12.
When can we put a deposit only to a booking?
a)
Booking created through TIV
b)
Booking created through Dollars Off
c)
Booking created through RCI Promo Rates
d)
Booking created through Casino comp offer
13.
This is when Revenue Management has an excess of unsold staterooms on a given ship and sail date.
a)
Casino Comp
b)
Deep Discount
c)
KSF
d)
Perishable Inventory
14.
Can we apply more than one Casino price code to a booking?
a)
YES
b)
NO
15.

Sandra would like to book the 7 Nights Western Carribean & Perfect Day on 04/29/26 but it is under her excluded sailings. What can she use instead?

a)

Trade In Value (if available and within the sail by date)

b)

Proceed with the complimentary booking

c)

seek approval from CRS to book a restricted sailing

16.

Which one is NOT Combinable?

a)

Interior Comp Offer + $200 DO

b)

$100 TIV + $100 DO

c)

CASINOTEN + $200 TIV

d)

CASINOFIVE + CASINOTEN

17.

What should be the LAF? Offer is for Balcony comp

a)

XB $1000

b)

CB $1440

c)

4D $1450

d)

2D $1430

18.

What is the code that we are using for special fairing?

a)

YPH5

b)

YHP6

c)

YHP5

d)

YHT5

19.

What are the sailings where we can't apply Complimentary Offers?

a)

Comp max sailings

b)

Holiday sailings

c)

Inaugural Cruises

d)

Annual Tier Offer Excluded Sailings

20.

What do we need to have for Travelwith Bookings?

a)

Tagging booking to the main reservation

b)

2T remark code

c)

Code: CRTO Comment: TRAVELWITHS

d)

Same agency phone number with main reservation