Font size
WorksheetsThe Mobile Solution
Total questions: 15
Worksheet time: 17mins
When is an appropriate time to pitch mobile?
After a good connect piece
At the beginning of a call
Whenever you feel comfortable
Near the end to wrap up the call
What information can you find in Competitive Edge?
Price plans for our competitors
Different offers in different areas
Smaller companies plans and offers
Price comparisons between us and them
What else can you find in Zendesk?
A cheese sandwich
Directions on how to set up a phone
Competitive Edge info
Links to Agent OS
Please give an example of an open ended question about mobile use.
Where can you find mobile coverage maps?
Co-Pilot
Online
At the store
In your email
Trading in a phone does what for our customer?
Gives their phone more storage
Allows for better monthly pricing on the plans
They don't need internet if they trade in their old device.
Gives them money off their device payment
DO or DO NOT tell the customer they have received an ILC
(a)
A customer can port their number over at any time.
True
False
You can use ANY phone on Spectrum.
True
False
What carriers do we offer contract buyouts to?
AT&T
Verizon
T-Mobile
None
Does Mobile and our other services appear in one bill?
Yes
No
We typically ship out phones between 1 to 2 days.
True
False
What is the most common hesitation you hear about mobile?
We can activate _______ on our mobile service.
Cell Phones
iPads
Apple Watches
In car wifi
What would you like to focus on in further mobile trainings?
