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WorksheetsROOM DIVISION MANAGEMENT CHAPTER 1,2,3
Total questions: 10
Worksheet time: 5mins
Which of the below is NOT the primary function of hotel?
To
generate a profit for the owners.
To provide accommodations to the guest.
To provide food and beverage outlet for the hotel guest.
To provide a service to the guest.
Revenue center is the ___________.
A hotel department that incur cost.
The department that sells goods or services to the guest
The department that do not
directly generate revenue but
as a support.
Housekeeping department in hotel
The department that has a little or no contact with the hotel guest is known as __________.
Back of the house department
Front of the house department
Revenue center
Cost center
The _________ is known as the command center in hotel.
Back office
Uniformed service
Reservation
Front desk
The duty of night auditor include ___________.
Assists guests with their luggage to
and from their rooms.
Receiving calls and Transferring
calls to the right
department/person.
Conducts its duties at night
when hotel is less busy
Book
individual reservations in conjunction with group sales.
Which of the below shows the right sequence of guest cycle?
Pre-arrival > Arrival > Occupancy > Departure
Pre-arrival > Departure > Arrival > Occupancy >
Arrival > Occupancy > Pre arrival > Departure
Occupancy > Arrival > Pre arrival > Departure
Departure is _____________.
The stage where the guest may contact the hotel for
reservation.
The stage when the guest arrives at the hotel for check in.
The final point of contact of the guest with the hotel and is also called as guest check out.
The stage when the
guest stays in the hotel and experiences the hospitality of the hotel.
Which of the below describes about the importance of guest reservation?
If 10 or more than people travel together, it is considered as group.
Real-time updates in the hotel reservation system
To provide services such as handling mail, telegrams and messages for guests.
To provide accommodations to the guest.
FFIT refer to ___________.
Group Inclusive Tour
Foreign Free Individual Traveler
Domestic Independent/Individual Traveler
Free Independent/Individual Traveler
When people travel in groups for several reasons which includes tourist,
conference, sports, concerts, it is known as ___________.
Group Inclusive Tour
Foreign Free Individual Traveler
Domestic Independent/Individual Traveler
Free Independent/Individual Traveler
