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WorksheetsCashier
Total questions: 12
Worksheet time: 7mins
What is the 3rd step for Opening Counter?
Arrangement money notes
Count and ensure
Collect float money from Superior
Close the drawer
The cashier should practice the _ steps to effectively communicate with customers, boosting staff confidence and ensuring the best possible customer experience.
Five
Six
Seven
Eight
What is the first step before doing a safe drop?
Sign the form
Collect Safe Drop amount according to receipt
Cashier call Main Person
Message “Warning Cash Exceed Limit” Appear
What are the two amounts of MR.DIY vouchers?
RM10 and RM50
RM10 and RM40
RM50 and RM20
RM50 and RM100
Is it possible for customers to receive change if their purchase amount is less than the value of the MR.DIY voucher?
Yes
No
During process of End Of Shift (EOS) what must the cashier do after the superior keys in the data in the system?
Verify the amount keyed in matches the DSR form
Print the EOS Slip
Pack the sales money
Proceed with EOD
What does DSR stand for?
Daily Sales Record
Daily Standard Record
Daily Standard Report
Daily Sales Report
Situation 1 :
Customer want to exchange drying rack that he bought yesterday due to incorrect measurement.
Is he eligible to do exchange?
Yes
No
A customer is shopping with an amount of RM48.50 and paying using a MR DIY RM50 voucher. Which of the following situations is INCORRECT?
No balance will be refunded when paying using the MRDIY voucher
The cashier needs to give the balance of RM1.50 to the customer
If the purchase amount exceeds the value of the MRDIY voucher, the customer can pay the balance using cash, card, or e-wallet.
The customer must use the full amount of the MRDIY RM50
What should the cashier check first when a customer requests an exchange? (multiple answer)
Ensure the receipt date is within 7 days
Ensure it is the original receipt
Allow the exchange immediately without checking the receipt
Ensure the item barcode matches the receipt
The price of exchanged item must be _ or _then the price of returned item
equal / less
equal / more
All the statements below about Staff Discount are correct, EXCEPT:
For all staff MR DIY (Stores and Trading) new and permanent
10% Discount on Wednesday
Not applicable for F&B, promotion and clearance items
Applicable when purchase at MR DIY, MR TOY and MR DOLLAR
