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Worksheets3.5 OCR Business - Motivation & Retention
Total questions: 1
Worksheet time: 24mins
What is the definition of motivation?
The process of managing a business
The reason for acting or behaving in a certain way
The method of increasing sales
The strategy for reducing costs
What are the two methods used by businesses to motivate their employees?
Financial and Psychological
Financial and Non-Financial
Non-Financial and Psychological
Financial and Physical
What is pay?
Money given to an employee in return for work
A bonus given to an employee
A loan given to an employee
A gift given to an employee
What is an example of pay?
A "pay rise"
A "holiday bonus"
A "loan"
A "gift card"
What is a payslip?
A document employees get every month to tell them how much they have been paid
A document employees get every year to tell them their total earnings
A document employees get every week to tell them their work hours
A document employees get every month to tell them their job performance
What is a bonus in the context of employee compensation?
A) A deduction from wages
B) Money on top of wages, salary
C) A regular monthly salary
D) A penalty for not meeting targets
When are bonuses typically given to employees?
A) When they fail to meet targets
B) On a daily basis
C) When targets are met
D) At the beginning of employment
How do bonuses affect employee performance?
A) Employees work less hard
B) Employees work harder to meet targets
C) Employees become less motivated
D) Employees take more leave
Which of the following is an example of a bonus mentioned in the document?
A) Monthly salary
B) Annual bonus
C) Health insurance
D) Paid vacation
What is the effect of a larger bonus on employees?
A) Less productive
B) More productive
C) No change in productivity
D) Negative productivity
What is profit sharing?
Money paid to employees based on the level of profit
Money paid to employees based on their performance
Money paid to employees as a fixed bonus
Money paid to employees as a part of their salary
What is one of the main purposes of profit sharing?
To reduce the number of employees
To motivate employees to work harder to increase profits
To decrease the company's expenses
To provide employees with health benefits
What happens when a company makes more profits in a profit-sharing scheme?
Employees receive less profit share
Employees receive the same profit share
Employees receive more profit share
Employees receive no profit share
What are fringe benefits commonly known as?
Bonuses
Perks
Salaries
Commissions
Which of the following is an example of a fringe benefit?
Overtime pay
Company car
Annual leave
Sick pay
How do fringe benefits help companies?
By reducing the number of employees
By increasing employee loyalty
By decreasing employee wages
By increasing working hours
Why are fringe benefits advantageous for employees in terms of taxation?
They are always tax-free
They are taxed at a higher rate
They are not always taxed or are taxed at a lower rate
They are taxed the same as wages
What is one of the added benefits of providing staff with free gym membership as a fringe benefit?
Which of the following is NOT a non-financial motivation method?
Sending a thank you postcard
Verbal recognition, e.g., saying "well done"
Bonus
Sending an email
Which of the following is NOT mentioned as a way to give recognition and praise?
Verbal recognition in a meeting
Sending a thank you postcard
Writing a note
Giving a gift
What is one way to give recognition and praise through written communication?
Verbal recognition in a meeting
Sending an email
Applauding in a meeting
Giving a speech
Which of the following IS an example of a non-financial method of motivation?
Employee of the month
Annual bonus
Discounts
Salary
What type of recognition is given as part of the award schemes?
Certificates
Stock options
Extra leave days
Flexible working hours
Which of the following is NOT listed as an award scheme?
Prizes
Employee of the month
Certificates
Performance reviews
Which of the following factors contribute to a nice working environment?
Temperature, lighting, personal space, noise levels, furniture
Salary, job title, company reputation, employee benefits
Work hours, vacation days, health insurance, retirement plans
Company policies, management style, team size, project deadlines
What is the main aim of creating a nice working environment?
Increase productivity
Create a pleasant atmosphere
Improve employee skills
Enhance company profits
What is the definition of "On the job training"?
Training given at the place of work, by a manager or supervisor
Training given outside the place of work, e.g., a course in a training centre
Continuous training in the job, developing workers' skills further and throughout employment
Training given by an external consultant
What is the definition of "Off the job training"?
Training given at the place of work, by a manager or supervisor
Training given outside the place of work, e.g., a course in a training centre
Continuous training in the job, developing workers' skills further and throughout employment
Training given by an external consultant
What does "Continuous training" aim to achieve?
Training given at the place of work, by a manager or supervisor
Training given outside the place of work, e.g., a course in a training centre
Developing workers' skills further and throughout employment
Training given by an external consultant
What is one positive outcome of having motivated employees?
Employees may rush the job
Less time wasted
This leads to waste and pushes up costs
This can have an impact on profit and quality
What is a potential negative consequence of employees rushing their job?
Work is more efficient
Employees work at a faster rate
This leads to waste and pushes up costs
Employees are more motivated
How can rushing the job impact a business?
It improves employee motivation
It increases efficiency
It can have a negative impact on quality
It reduces costs
What is a benefit of employees working at a faster rate?
Lower average costs
This leads to waste and pushes up costs
This can have an impact on profit and quality
Employees may rush the job
What does employee retention mean?
To hire new staff frequently
To keep staff, so they remain working for the business
To train staff for new roles
To promote staff to higher positions
What is one benefit of employee retention?
Employees are more likely to leave
Employees are less likely to leave
Employees will demand higher salaries
Employees will work fewer hours
What is one consequence of unhappy, unmotivated staff leaving a business?
Increased productivity
Reduced need for recruitment
Constant need to recruit new staff
Improved employee morale
How does high employee turnover affect a business's reputation?
It improves the reputation
It has no effect on the reputation
It negatively affects the reputation
It makes the business more popular
What is one benefit of motivating employees?
Employees will work longer hours
Employees will feel valued and enjoy their job
Employees will demand higher salaries
Employees will take more sick leave
How does improving employee retention affect recruitment costs?
It increases recruitment costs
It has no effect on recruitment costs
It reduces recruitment costs
It makes recruitment costs unpredictable
What is the relationship between lower costs and profits as mentioned in the document?
Lower costs mean lower profits
Lower costs mean higher profits
Lower costs have no effect on profits
Lower costs mean higher employee turnover
Why is it beneficial for employees to stay with a company for a long time?
They become familiar with important customers.
They require less training.
They can demand higher salaries.
They can work fewer hours.
What is one of the benefits of long-term employees building important relationships with customers?
Increased product variety.
Repeat sales.
Lower employee turnover.
Higher marketing costs.
What are some of the positive outcomes of good customer service?
Higher prices, more complaints, better marketing.
Good reviews, good reputation, repeat sales.
More employees, higher salaries, better products.
Lower costs, fewer employees, less training.
