WorksheetsBusiness Test
Total questions: 56
Worksheet time: 28mins
Planning, as a function of human resources management, includes determining the status of current personnel when planning human resource needs for the future.
True
False
Human resource management refers to the activities involved in determining an organization’s human resource needs, focusing specifically on work environment and job role, not on compensation.
True
False
Human resource management has increased in importance over the past few decades because work environments have become complex, and the development of employees has become more important.
True
False
Madlaina is a human resource manager at a large legal services company. She must decide how many new employees her company will need to fill vacant positions in the near future. In this scenario, Madlaina is engaging in
recruiting
planning
training
selling
compensating
A job ________ involves determining, through observation and study, the specific tasks that comprise a job; the knowledge, skills, and abilities necessary to perform the job; and the environment in which the job will be performed.
description
specification
design
analysis
appraisal
Kari was recently laid off from her job, and she is using job search websites to find a new job. When she finds a job title that looks interesting, she can click on it to read an overview of the job's tasks, relationships with other jobs, the physical and mental skills required, duties, responsibilities, and working conditions. If this job ________ looks like something she wants to do, she can submit an application.
appraisal
portfoilio
description
analysis
specification
A printing business posts an advertisement inviting applicants to pursue a role as a graphic designer. The company specifies that the job will involve illustrating content by designing aesthetically tasteful layouts. This is an example of a job
appraisal
description
enquiry
analysis
specification
A job ________ describes the qualifications necessary for a specific job, in terms of education, experience, personal characteristics, and physical characteristics.
appraisal
description
specification
résumé
plan
A law firm is looking to hire a lawyer, so it posts the job in several legal publications. In its ad, the company requests applicants who have completed law school and passed the bar examination, have courtroom experience, and are confident and hardworking. This describes
job evaluation details
a job specification
a job analysis
a job description
job assessment details
Service businesses cannot incorporate quality standards.
True
False
The owner of a canoe and kayak rental company insists that the guides look over the canoes and kayaks to check for leaks and cleanliness before they let the customers into them. This illustrates the process of inspection to maintain quality.
True
False
Which statement is true about quality?
It is extremely easy to measure quality characteristics when the product is a service.
It is a concern only for service providers.
It primarily indicates the price charged for a product.
It depends on customers' perceptions.
Its definition should vary from employee to employee when a firm adopts total quality management.
________ reflects the degree to which a good or service meets the demands and requirements of customers.
Value
Cost
Quality
Service
Sourcing
Quality control refers to the
processes an organization uses to maintain its established quality standards.
efforts of an organization to replace productivity with quality.
efforts of an organization to reduce the quality standards set by the best-performing companies.
inspections conducted by the government when a product's quality is above the required standard.
techniques an organization uses to minimize the quality of its products and services.
A large personal care products company adopts a(n) ________ approach to gain a competitive edge in light of intense foreign competition and increasingly demanding customers. The company believes that uniform commitment to quality in all areas of its organization will promote a culture that meets customers' perceptions of quality.
just-in-time inventory
service quality
economies of scale
economic order quantity
total quality management
Companies employing total quality management (TQM) programs know that
quality control should be incorporated only in the final stage of the transformation process.
benchmarking quality standards will reduce their competitive advantage.
reworking defective products is the best way to ensure high standards of quality.
TQM requires constant improvements in all areas of the company as well as employee empowerment.
quality control should be a function of the operations process and not an element of the product itself.
What is an advantage of making a product correctly from the outset?
It allows employees to make better use of their time and materials.
It gives the company more time to rework defective products.
It makes the transformation process slower and more deliberate.
It allows the company to pinpoint quality problems in the production system.
It eliminates the need to make other products.
A company measures and evaluates the quality of its cars and services against the market leaders in the automobile industry. Wherever there is a gap, the company tries to cover that gap by imitating the best practices of these market leaders. This is known as
crowdsourcing
benchmarking
sampling
mastering
licensing
Benchmarking lets an organization
replace quality with productivity.
know where it stands competitively in its industry.
protect its processes and trade secrets from rival firms.
eliminate quality control.
limit employee participation in total quality management.
The first step in quality control for any organization is
undertaking quality inspections.
establishing quality standards.
sampling products.
measuring productivity levels.
initiating corrections.
A cell phone manufacturer is trying to improve the quality of its products. To do so, its management collects and analyzes information about the production process to pinpoint quality problems in the production system. What system is management using in this scenario?
total quality management
statistical process control
the Program Evaluation and Review Technique
the routing exercise
production metrics
Sampling as a method to determine whether a product meets quality standards is most likely to be used when
inspection tests are destructive.
every product must be tested because of human life and safety.
each product is highly customized.
an elaborate testing technique is required.
a firm has allotted a significant amount of time and money for testing.
The goal of the ISO 14000 standards is to
provide compliance management guidelines.
ensure consistent product quality under many conditions.
prevent companies from outsourcing to other countries.
promote a uniform approach to environmental management among companies.
help companies focus on productivity as opposed to quality.
The COVID-19 pandemic demonstrated the importance of
supply chains and contingency planning.
quality control measures
formal product inspections.
statistical process control.
total quality management and process management.
Material-requirements planning is often used instead of just-in-time inventory management.
True
False
When bakers make a cake, they must determine the raw ingredients needed, measure the right proportions, pour the batter into a cake pan, and bake the cake for a specified period of time. This represents the scheduling of required tasks.
True
False
Which statement about blockchain is accurate?
It requires the control of intermediaries or third parties.
Information can be added but not deleted.
It increases information asymmetry.
It takes power away from buyers.
It will make supply chain management obsolete.
When a furniture manufacturer buys the lumber and other raw materials, machines and equipment, manufacturing supplies, and office supplies needed to build its furniture pieces, this is called
consumption.
logistics.
capacity management.
procurement
operations.
Fumiyo’s job is to buy all the materials needed by the organization in the right quantities at the lowest price. This describes
purchasing.
acquisitions
supply management.
materials handling.
leveraging.
The term ________ refers to all raw materials, components, completed or partially completed products, and pieces of equipment a firm uses.
inventory
capital reserve
input
logistics
capital
Materials that have been purchased to be used as inputs in making other products are included in ________ inventory.
finished products
partial
raw matierals
supplier
work-in-process
) A company purchases cement, steel rods, and wooden panels to use in the construction of buildings, houses, and bridges. These inputs are considered ________ inventory for a construction business.
finished
partial
work-in-process
supplier
raw materials
What is an example of finished-goods inventory for an apparel company?
the clothes for sale in the company's retail store
the buttons to be used on pants
a batch of pants that are in the stitching process
a bottle of fabric dye in the company's factory
the thread used for stitching
What is an example of work-in-process inventory for an automobile company?
cars for sale in one of the company's outlets
cars that are in the initial stages of the assembly line
tires in the company's warehouse
nuts and bolts used in the cars
windshields used in the cars
The process of determining how many supplies and goods are needed and keeping track of quantities on hand, each item's location, and who is responsible for it within an organization is called
facility planning.
benchmarking.
succession planning.
inventory control.
capacity management.
A clothing company tracks its clothing through the supply chain so it knows the location and usage rate of the products. It does this by using ________, a wireless system that uses radio waves to communicate information.
PERT
computer-assisted tracking
MRP
CIM
RFID tags
A model of inventory management that identifies the optimum number of items to order to minimize the costs of managing them is called the ________ model.
just-in-time marketing
flexible scheduling
cost-plus
economic order quantity
value chain
Minimizing inventory by providing an almost continuous flow of items from suppliers to the production facility is referred to as
just-in-time inventory management.
flexible scheduling.
a continuous manufacturing system.
contract manufacturing.
outsourcing.
A consumer electronics company does not store any of its materials in the warehouse. Instead, the company's procurement department orders small quantities of materials as and when they are required. The vendors supply the ordered material directly to the company's manufacturing unit a day or two before the production starts. This arrangement helps the company reduce costs and boost efficiency. This scenario best illustrates
continuous manufacturing systems.
contract manufacturing.
just-in-time inventory management.
outsourcing.
mass customization.
An inventory planning system that schedules the precise quantity of materials needed to make a product is called
succession planning.
material-requirements planning.
benchmarking.
flexible scheduling.
capacity-requirements planning.
In order for a company to complete material-requirements planning, it needs to create a master production schedule, a bill of materials, and
a summary of outsourced tasks.
an economic order quantity.
a raw materials inventory.
an inventory status file.
a blockchain arrangement.
A brand of women’s apparel and accessories uses contract manufacturers in different countries. The company benefits because of the lower cost of labor and minimal government regulations in other countries compared to its home country. This is an example of
off shoring.
in sourcing.
outsourcing.
reverse engineering.
franchising.
Nike sends almost all of its production to Asian countries, and Accenture uses workers in India to conduct certain business services. This is called
offshoring.
insourcing.
outsourcing.
reverse engineering.
franchising.
What is a popular method of scheduling materials that identifies all the major activities or events required to complete a project, arranges them in a sequence or path, determines the critical path, and estimates the time required for each event?
the just-in-time method
the Program Evaluation and Review Technique (PERT)
the Continuous Manufacturing System (CMS)
the economic order quantity (EOQ) model
the outsourcing technique
Modular design, an operations process for manufacturing products, allows products to be repaired quickly, which reduces the cost of labor.
true
false
Blockchain technology reduces fraud and improves efficiency.
true
false
A consumer electronics company is deciding what new products to manufacture and for what group of customers. Once that information has been decided, it will have to determine what processes it needs to make these products, as well as the facilities it needs to produce them. These decisions comprise ________ planning.
enterprise resource
human resource
succession
material-requirements
operations
A company is determining the demand for a new product and how much consumers are willing to pay for it. In order to do this, the company should use
case studies.
marketing research.
trial and error.
successful past experiences.
intuition.
From the perspective of manufacturers, standardization means
ensuring that each product is sold at the same price.
ensuring that one's product has the exact same features as that of a competitor.
making identical, interchangeable components or complete products.
making the exact product a particular customer needs or wants.
meeting the benchmark set by a market leader.
A manufacturer of external hard drives sells them under the brand name Armor. They are identical to each other and are of the same quality. This is an example of
flexible manufacturing.
customization.
standardization.
benchmarking.
lean manufacturing.
A primary reason for using standardization is to
reduce production costs.
increase the choices available for customers.
reduce product quality.
support variability of the resources used.
foster creativity.
Standardization becomes complex on a global scale because
different countries have different standards for quality.
customer needs are same across the globe.
standardization slows down production.
standardization does not support mass manufacturing.
standardization increases production costs.
A computer manufacturer builds its computers so that the components can be installed in different configurations to meet certain needs of a customer. This is an example of
flexible manufacturing.
modular design.
lean manufacturing.
standardization.
reverse engineering.
________ is making products to meet a particular customer's needs or wants
Customization
Standardization
Mass production
Modular design
Benchmarking
A secure, public ledger that records all transactions and is spread across multiple computers is referred to as
the blockchain.
total quality management.
a router.
a JIT system.
a material-requirements plan.
Much of the movement to green manufacturing and operations is the belief that global warming and climate change must decline. In the United States, roughly 40 percent of carbon dioxide emissions are accounted for by________, which Leadership in Energy and Environmental Design is trying to lower.
cows.
gasoline power cars.
forest fires.
buildings.
coal burning.
