Free Printable BTC. Accommodation & Hotel - Useful phrases Question Answer

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BTC. Accommodation & Hotel - Useful phrases Question Answer

Total questions: 26

Worksheet time: 13mins

Name

Class

Date

Can I see your ID?

Of course, here it is.

Yes, we have some available at the front desk.

Absolutely, I'll have it sent up immediately.

Sure, what can we get for you?/What would you like?

Certainly, we'll send someone to look at it immediately.

Yes, we have a night staff to assist you.

I'd like to check out, please.

Do you have a reservation?

I apologize for the inconvenience. I'll send someone to look at it.

Yes, it's under the name Masechko.

Could you please send some up to room 502?

What type of room would you like?

I'm interested in a single room with a city view.

Yes, it was a pleasant experience, thank you.

Could you tell me about the cost of the spa services?

How long will you be staying?

Yes, I had a bottle of water and a snack.

I'll be staying for two nights.

I apologize for that. We'll send pest control to take care of it.

How will you be paying?

I'll be paying with my debit card.

We'll send someone up to fix it as soon as possible.

I apologize for the inconvenience. I'll send someone to look at it.

Did you use anything from the mini-bar?

I'd like to check out, please.

We can send someone to assist you with that.

Yes, I had a bottle of water and a snack.

Are there any other charges to your room?

We can provide you with mosquito repellent.

Could you tell me about the cost of the spa services?

I'll be paying with my debit card.

Did you enjoy your stay?

I'll be staying for two nights.

Please try reconnecting. If it still doesn't work, let us know.

Yes, it was a pleasant experience, thank you.

10.

We're out of toilet paper/toiletries.

Could you please send some up to room 502?

Please report this to the police immediately. We can assist you with the process.

I'll have maintenance take care of that right away.

11.

Can I get an extra bottle of water?

Absolutely, I'll have it sent up immediately.

Please come to the front desk, and we'll replace it.

I'm interested in a single room with a city view.

12.

There's a loud noise coming from the AC.

Our reception is open 24/7.

I apologize for the inconvenience. I'll send someone to look at it.

Let me try resetting it for you.

13.

There's a lamp blinking all the time.

I'll have maintenance take care of that right away.

Of course, housekeeping will take care of that shortly.

Of course, here it is.

14.

The magnetic stripe on my key card is damaged.

Please come to the front desk, and we'll replace it.

Of course, here it is.

Of course, housekeeping will take care of that shortly.

15.

The card reader fails to recognize the key card.

I'll be staying for two nights.

Let me try resetting it for you.

Our reception is open 24/7.

16.

Mosquitoes are bothering me.

We can provide you with mosquito repellent.

I'm interested in a single room with a city view.

Please come to the front desk, and we'll replace it.

17.

Is there a plug adapter available?

I'll have maintenance take care of that right away.

Yes, we have some available at the front desk.

Please report this to the police immediately. We can assist you with the process.

18.

What are the working hours of the reception?

Please try reconnecting. If it still doesn't work, let us know.

I'll be staying for two nights.

Our reception is open 24/7.

19.

Can I get to the hotel past the working hours?

Yes, we have a night staff to assist you.

I'll be paying with my debit card.

We can provide you with mosquito repellent.

20.

Good morning, this is room 432, the shower head is broken.

We'll send someone up to fix it as soon as possible.

I'd like to check out, please.

We can send someone to assist you with that.

21.

Can you please change our bed sheets?

I apologize for the inconvenience. I'll send someone to look at it.

Of course, housekeeping will take care of that shortly.

We'll send someone up to fix it as soon as possible.

22.

The AC doesn't work, can you send somebody up?

Certainly, we'll send someone to look at it immediately.

I apologize for that. We'll send pest control to take care of it.

Yes, I had a bottle of water and a snack.

23.

I saw a cockroach in the room.

Yes, it was a pleasant experience, thank you.

Could you tell me about the cost of the spa services?

I apologize for that. We'll send pest control to take care of it.

24.

The Wi-Fi doesn't work. I can't get a signal.

Please try reconnecting. If it still doesn't work, let us know.

Could you please send some up to room 502?

Yes, it's under the name Masechko.

25.

I can't open my safe.

Yes, we have a night staff to assist you.

Certainly, we'll send someone to look at it immediately.

We can send someone to assist you with that.

26.

I have my passport stolen.

Please report this to the police immediately. We can assist you with the process.

Absolutely, I'll have it sent up immediately.

Yes, we have some available at the front desk.

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BTC. Accommodation & Hotel - Useful phrases Question Answer

Total questions: 26

Worksheet time: 13mins

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