Worksheetsbusiness comm chapter 1
Total questions: 20
Worksheet time: 21mins
The communication which is spoken, read, heard, and written is
verbal communication
non verbal communication
gestural communication
formal communication
What is communication?
A process of transmitting information from one person to another.
A process of transmitting information one person to a place or another.
A process of transmitting information from one person or place to another.
A process of transmitting information to one person or a place.
What is communication?
A process of transmitting information from one person to another.
A process of transmitting information one person to a place or another.
A process of transmitting information from one person or place to another.
A process of transmitting information to one person or a place.
Which of the following is an example of nonverbal communications?
Nodding your head
Making eye contact
Crossing your arms
All of the above
Communication is when the SENDER speaks AND the ________ accurately decodes its meaning
SENDER
RECEIVER
MESSAGE
FEEDBACK
___________ is the receiver’s response to the sender’s message that indicates understanding?
Hearing
Seeing
Encoding
Giving Feedback
________ is anything that interrupts or interferes with the delivery of intended communication?
Noise
Encoding
Feedback
Content
VERBAL COMMUNICATION
Message and feedback
Facial Expression
Body language
Communication
Communication process/cycle is
Sender, receiver, message, feedback
Message, decoding, comprehension, feedback
Receiver, message, decoding, feedback
Dialogue, message, understanding and feedback
Using body language is ______________ communication.
verbal
non verbal
What is a way to identify when someone is interested in a topic you are talking about?
They are looking at their watch
They ask questions for more information
They change the subject
They yawn
The process of converting the message into communication symbols is known as
Decoding
Encoding
Media
Noise
What is the role of the receiver when communicating?
To start the communication process
To receive the message and then decode it
To give signs and symbols to others
To be the primary person communicating
Verbal communication is
sending a message without using words
sending a message in words
posture, gestures, facial expression, body language
communicating with oneself
what is the role of communication in business?
relationship with seniors, customers and colleagues
teamwork
gossip and rumors
business activities
___________ routes along which information might travel in a business
communication channels
way of channels
routes of channels
travel communication
What is the definition of effective communication?
Sending a message using complex language.
Sending a message which contains clear instruction.
Sending a message that is received, understood, and acted upon as intended.
Sending a message without expecting any response.
Which of the following is NOT a feature of effective communication?
Communication device
Receiver of the information
Feedback
Transmitter or sender
What is the difference between one-way and two-way communication?
One-way communication requires feedback, while two-way communication does not
One-way communication involves only the sender, while two-way communication involves both sender and receiver
One-way communication is informal, while two-way communication is formal
One-way communication is external, while two-way communication is internal
Which of the following is an example of internal communication?
The boss talking to his subordinates
A government report sent to the CEO
A seller talking to customers
Manager orders for goods from suppliers
