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Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

The company was set up initially as a small operation in Konnagar (near Calcutta), now called as Batanagar in?

a)

1929

b)

1931

c)

1932

d)

1913

2.

President & CEO of Bata India Ltd (BIL)

(a)  

3.

Bata India Ltd's Mission is

a)

• We help people to look and feel good.

b)

• We become the customer’s destination of choice.

c)

• We attract and retain the best people.

d)

• We remain the most respected footwear company

4.

If SUPER is followed properly, It helps in improving

a)

UPT

b)

ASP

c)

Conversion

d)

NPS

5.

In case customer is not satisfied with purchase, they can exchange any merchandise bought from any BATA store in India, within how many days from the original date of invoice

(a)  

6.

In case customer is not satisfied with purchase, they can exchange any merchandise bought from any BATA store in India, provided that the article(s) being returned for exchange is

a)

UNUSED

b)

CLEAN

c)

ORIGINAL STATE OF PACKAGING

d)

USED

7.

No claim is allowed on

a)

BELT

b)

SOCKS

c)

SHOE CARE

d)

APPARELS

8.

SHOE CARE Plan is Priced at

a)

Rs 149

b)

Rs 179

c)

Rs 129

d)

Rs 189

9.

Eligibility of Shoe Care Plan

a)

Min. Purchase Value of pair – Rs. 500

b)

Max. Purchase Value of pair – Rs. 25,000

c)

Customer KYC documents are mandatory for claims to be processed

d)

Applicable only on Footwear

10.

MAP Training in LMS is available in

a)

Learning Corner

b)

Milestone

c)

My Life @ Bata

d)

My Progress

e)

Training Schedule