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WorksheetsTechnical Fault Diagnosis
Total questions: 10
Worksheet time: 5mins
What is a symptom of an overheating computer?
The computer notifies the manufacturer.
The computer will not power on
The computer locks up, freezes, or shuts down
The BIOS displays an error on the screen
While you are performing troubleshooting, a program is not responding and will not close when the exit button is clicked. How can you end the frozen program without losing your other work?
Press Alt+Tab to close the program and re-open the previous application
Click the Minimize button and then click the Maximize button in the program window
Press and hold the power button until the display goes black, and then press the power button again
Press Ctrl+Alt+Del, start the Task Manager, and end the task from the Applications tab
What is the last step of the troubleshooting process?
Discuss the issue with your team so that other technicians are aware of it
Follow up regularly with the user to make sure the problem hasn't resurfaced
Perform a system upgrade for the user so that the issue doesn't happen again
Document your findings, actions, and outcomes in a knowledge base
What should you do when you suspect that there are multiple issues to troubleshoot?
Ignore the hard things and fix what you know
Ask an experienced user
Address each issue individually
Try to fix everything at once
You press the power button on a computer, but it does not start. What is the first thing that you should do when diagnosing this problem?
Open Device Manager and look for error messages
Unplug all USB devices.
Use the Help and Support Center and start investigating related issues
Check physical connections and power sources
When you start a troubleshooting discussion with a user, what should you have them do?
Back away from the computer so as not to make it worse
Give you the status of the computer, including any error messages or unusual conditions
Call someone else in to help
Reboot the computer by turning the computer off and back on again
What are grinding noises coming from the system most likely a warning sign of?
The hard drive is physically damaged
There are one or more bad data sectors on the drive
The cables on the drive are not connected correctly
The data on the hard drive might be corrupted
After performing the standard troubleshooting steps, your built-in Ethernet port still isn't functioning. Which option should you check before escalating the problem?
The instruction manual
A skilled friend
The system BIOS
The manufacturer's website
Why should you consult your hardware manufacturer's documentation prior to attempting a Do-It-Yourself fix?
To avoid electrical shock or other injury.
For warnings, caveats, and guidelines for dismantling and repairing your system.
You might void your warranty if you tinker with the hardware
Manufacturers supply a list of required tools for working with their hardware systems
fun fact, you can speed up your computer by
add more ram
deleting temporary file
run disk cleanup utility
Emptying Recycle Bin
