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Seberapa Retail Ops kah Kamu

Total questions: 10

Worksheet time: 3mins

Name
Class
Date
1.

Apa kepanjangan dari UFS

a)

Unified Front-End Satisfaction

b)

Unified Frontliner System

c)

Unified Front-End System

d)

Unified Frontliner Satisfaction

2.

Based on flow training, pada hari ke berapa agent baru bisa onboard di Gerai IM3/ 3Store

a)

15

b)

10

c)

7

d)

14

3.

Berikut ini adalah kategori program retail, kecuali

a)

Region Retail Program

b)

National Retail Program

c)

Headquarter Retail Program

d)

Circle Retail Program

4.

Jika L1 Support Problem Solving terkait system tidak berhasil, kemana eskalasi issue system (non-customer) selanjutnya ditujukan?

a)

Email to Head of Regional Retail Ops

b)

Email to Head of Circle Retail Ops

c)

Create Trouble Ticket in Siebel

d)

Email to Enterprise Helpdesk for requesting incident ticket

5.

Berikut yang benar terkait classification IM3Kiosk, kecuali

a)

Ownership SDP/ MPC

b)

Location Urban/ Rural

c)

Function Services, Sales, and Distribution

d)

Space 9-15 Sqm

6.

Berikut ini yg harus disiapkan pada saat launching new store/ relocation process

a)

Location Assessment, Location Survey, Building Assessment

b)

IOM of Retail Closure, Marketing Communication. Retail Closure Execution

c)

Create proposal, Approval of proposal, Rental agreement

d)

IOM of Open New Store, Marketing Communication, Launching Events of New Store/ New Location

7.

Berikut ini in-store experience yang harus ada di Regular Store, kecuali

a)

Thematic Corner

b)

Charger Station

c)

Drink Corner/ Coffee Machine

d)

Product (Pre/ Postpaid) Display

8.

Berapa total franchise national saat ini?

a)

74

b)

70

c)

71

d)

72

9.

Sepatu siapakah ini?

a)

Mirma

b)

Evi

c)

Rianda

d)

Sari Bulan

10.

Kepala siapakah ini?

a)

Boy

b)

Dodo

c)

Emil

d)

Sani