WorksheetsOPerations managment
Total questions: 50
Worksheet time: 32mins
Operations Management is a _________ process:
Translation
Transformation
Transaction
Transition
Which of these Managers would be least likely to be considered in an operations management role within an organization?:
Production Manager
Reservations Manager
Financial Risk Manager
Quality Manager
Which of these would an operations manager not be responsible for?:
Safety and maintenance
Sales and marketing
Selecting suppliers
Recruiting employees
Which of these statements accurately captures a current trend in operations?
Cost competition is more important than any other basis for competition
There is increased focus on local markets and local competition.
Products and services are designed more quickly and by teams.
Jobs are increasingly specialized as workers focus on basic assembly tasks
Productivity increases when :
Outputs decrease while inputs remain the same.
Inputs and outputs increase proportionately.
Inputs decrease while outputs remain the same.
Inputs increase while outputs remain the same.
Which one of the following would not generally be considered an aspect of operations management?
Work methods
Secure financial resources
Maintain quality
Product or service design
Which one of the following is not a typical question dealt with by an operations managers?
How much capacity will be needed in the months ahead?
What is a satisfactory location for a new facility?
Which products/services should be offered?
How to motivate employees?
Which of the following would NOT normally be considered a general characteristic of a service?
Production and consumption can always be spatially separated.
Low contact services can often be made more efficient than high contact services.
Production and consumption are simultaneous.
Many services involve both tangible and intangible outputs.
The dominant operation for a bank is:
Processing complaints
Processing materials
Processing information
Processing customers
The first step in choosing a location for a service facility involves answering which of the following questions?:
What is the purpose of the service and how will success be measured?
How many facilities will be constructed?
Are the potential sites limited due to access, zoning restrictions, labor availability…?
All of the above questions must be asked.
What is the primary focus of production/operations management?
Marketing strategies
Transformation of resources into value-added products/services
Financial management
Human resource development
In what century did Adam Smith discuss the specialization of labor in manufacturing?
17th century
18th century
19th century
20th century
What was the significant contribution of Elton Mayo in 1927?
Economic lot sizes for inventory control
Motion study of jobs
Human relations; the Hawthorne studies
Statistical inference applied to product quality
Who are some contributors to the quality and productivity applications from Japan in the 1980s?
Adam Smith and Eli Whitney
W.E. Deming and J. Juran
John Mauchlly and J.P. Eckert
A. Charnes and W.W. Cooper
What marked the shift to operations management in the 1970s?
Emphasis on analysis in management practices
Broader scope, including service organizations
Introduction of computer applications
Economic efficiency focus
Who is credited with the specialization of labor in manufacturing in 1776?
Eli Whitney
Charles Babbage
Adam Smith
Frederick W. Taylor
What marked the change from 'production' to 'operations' management?
Emphasis on synthesis in management
Inclusion of marketing strategies
Broader scope, including service organizations
Introduction of computer applications
How does E.S. Buffa define production management?
Controlling the production subsystem
Decision-making related to production processes
Transforming resources into value-added products
Organizing and directing production activities
What characterizes manufacturing operations?
Intangible outputs, immediate consumption, and high customer participation
Tangible outputs, immediate consumption, and low customer participation
Tangible outputs, consumption over time, and low customer contact
Intangible outputs, consumption over time, and high customer participation
What is the significance of producing the 'Right Quantity' in production management?
Maximizes profits
Minimizes inventory costs
Ensures customer satisfaction
Reduces production expenses
What is the primary distinction between manufacturing operations and service operations?
Tangible/Intangible nature of output
Consumption of output
Nature of work (job)
Measurement of performance
What is the primary goal of production management?
Maximizing profits
Minimizing costs
Meeting customer demands at the planned cost and schedule
Expanding the organization's reach
According to Everett E. Adam & Ronald J. Ebert, what is the operating system of an organization?
Configuration of resources for goods or services provision
Part of an organization that produces physical goods and services
Decision-making related to production processes
Process of satisfying customer wants through tangible or intangible outputs
How does the operating system provide utility for the customer?
By converting inputs into tangible products
By delivering outputs based on customer specifications
By producing goods at minimum costs
By satisfying customer wants through tangible or intangible outputs
How does production management contribute to customer satisfaction?
Maximizing production costs
Delivering on time and meeting quality specifications
Producing excessive quantities
Minimizing customer participation in the conversion process
According to Ray Wild, what is the definition of an operating system?
Configuration of resources for goods or services provision
Part of an organization that produces physical goods
Process of satisfying customer wants
Decision-making related to production processes
Which of the following is a characteristic of service operations?
Little customer contact
Sophisticated methods for measuring production activities
Consumption of output over time
Jobs that use less labor and more equipment
Who is credited with the idea of dividing work into smaller tasks to boost efficiency in the 18th century?
Eli Whitney
Charles Babbage
Adam Smith
Frederick W. Taylor
In Batch Production, when is a change of setup required for processing the next batch?
After every batch
Never
At regular intervals
When sales are high
What characterizes Mass Production?
Irregular flow of materials
Low volume of products
Continuous and standardized production
Higher set-up costs
Which of these is an example of mechanisation?
Digging a ditch using a JCB earth mover
An ATM
Autopilot on an airplane
Counting paper ballots in an election by hand
Which two options here represent the objectives of Production Management?
Production engineering
Efficient Utilisation of Capacity
Longer Lead Time
Increased Productivity
State TRUE or FALSE
Mass processes like assembly line production are suitable when the variety of things to be produced is high and the volume is very low.
TRUE
FALSE
The kind of production process we see at an oil well where petroleum is being drilled out of the ground without any stoppages is called a (a) process. (Fill in the blank)
Which of these decision making areas are likely to be the job of a production manager? (Pick the two answers that apply)
Decisions about inventory management
Setting the price of the product
Maintaining books of accounts for the company
Quality control
Which of the following are generally likely to increase if a company deploys automation? (Pick the TWO that apply)
Cost
Productivity
Precision
Hazard
Employment of human labour
Which of these is not a type of Automation?
Numerically Controlled Machines (NCs)
Industrial Robots
Just In Time Systems (JIT)
Computer Aided Manufacturing (CAM)
Production involves the (a) of inputs (resources) into outputs (products). (Fill in the blank to complete the definition)
Which of the following situations can be described as automation?
A vacuum cleaner that can clean an airport terminal by itself
A machine that automatically flips burger patties at a fast food restaurant
A robotic arm that can paint a bike fuel tank
All of the above
State TRUE or FALSE
Generally, if there is a lot of variety in production, the per unit costs are higher than if there is very little variety.
TRUE
FALSE
Operations management _________________.
involve in obtain funds and tracks the finance performing
is the set of activities that transforming inputs into outputs
creates demand and get customers
involve the management of employee from recruitment to retirement
Below are the reason why you study OM EXCEPT___________.
OM is one of three major functions (marketing, finance, and operations) of any organization
we want to understand what operations managers do
OM include performing market research, producing a marketing plan, as well as strategically overseeing advertising and promotion
we want (and need) to know how goods and services are produced
Which of the given answer is the characteristics of the services?
often knowledge base
production usually separate from consumption
can be inventoried
low customer interaction
Below are the roles of operations manager EXCEPT _________.
planning on capacity, locations, products & services,make or buy, layout and do projects scheduling
develop an incentive plan, issuance of work orders & job assignment.
manage the inventory, control the quality, costs and productivity
produce financial reports and develop direct investment activities
All of the answer below is the characteristics of the goods EXCEPT __________________________.
can be inventoried
site of facility important to minimize production cost
some aspects of quality measurable
reselling unusual
Which one is TRUE for the medium range forecast?
New product planning, facility location, research and development
Forecasts tend to be more accurate than longer-term forecasts
Purchasing, job scheduling, workforce levels, job assignments, production levels
Forecast on sales, production planning and budgeting.
Which one is the best describe for forecast approach on qualitative method?
Used when situation is stable and historical data exist.
Used when situation is vague and little data exist.
Involves mathematical techniques.
Forecast on existing product and current technology.
_____________________ involve managers from sales, marketing research, accounting and production. This managers assembles to discuss their opinion on what will happen to sales in future.
Jury of Executive Opinion
Delphi Method
Sales Force Composite
Market Survey
____________ each salesperson projects his or her sales then combined at district and national levels.
Jury of Executive Opinion
Delphi Method
Sales Force Composite
Market Survey
______________ assumes demand in next period is the same as demand in most recent period.
Moving average
Weighted Moving Average
Naive Approach
Exponential Smoothing
