WorksheetsToyota Value Chain Quiz Bee (After-Sales Edition)
Total questions: 31
Worksheet time: 6mins
Is Toyota Genuine Injector Cleaner required or recommended?
Required
Recommended
What is the recommended maintenance interval for Toyota Gasoline Injector Cleaner?
Every 5K KM Checkup
Every 10K KM Checkup
Every 15K KM Checkup
Every KM Checkup
What is the recommended maintenance interval for Toyota Diesel Injector Cleaner?
Every 5K KM Checkup
Every 10K KM Checkup
Every 15K KM Checkup
Every KM Checkup
Can customers avail Injector Cleaner through Parts Counter?
Yes
No
Can you use injector cleaner if fuel gauge is less than half tank?
Yes
No
SELL ME THIS ITEM (5 pts): Toyota Injector Cleaner
What is the maximum number of injector cleaner bottles that can be used in a vehicle at a time?
1
2
Depends on the number of cylinders that the engine has
No limit at all
Express Maintenance should be finished in just _________.
30 minutes
1 hour
2-3 hours
None of the above
Express Maintenance is performed by 3 ___________ technicians.
Toyota
Diagnosis Master
Specially-Trained
Pro
ORAL RECITATION (5 pts): What should ideally be done BEFORE performing AirCare service?
What is the maintenance interval of AirCare service?
20,000 KMs and every 20,000 KMs thereafter
25,000 KMs and every 20,000 KMs thereafter
20,000 KMs and every 25,000 KMs thereafter
25,000 KMs and every 25,000 KMs thereafter
ORAL RECITATION (5 pts): How can the AirCare machine access the evaporator?
1 bottle of engine flush is good for how many liters of engine oil change?
1-3
2-4
3-6
7
Diesel Engine Flushing is recommended every _____ KMs or _____ months, whichever comes first.
Every 3 months or 5K KM, whichever comes first
Every 6 months or 10K KM, whichever comes first
Every 9 months or 15K KM, whichever comes first
Every 12 months or 20K KM, whichever comes first
SELL ME THIS ITEM (5 pts): Toyota Engine Flush
Can customers avail Engine Flushing through Parts Counter?
Yes
No
ORAL RECITATION (5 pts): Give three conditions wherein engine flushing can be recommended to customers.
ORAL RECITATION (5 pts): Toyota Smile is also known as "______________" service.
True or False. Toyota Smile is applicable for ALL Toyota models.
True
False
True or False. Toyota Smile packages are inclusive of FREE 4-wheel alignment.
True
False
Can customers avail Toyota Smile through Parts Counter?
Yes
No
SELL ME THIS ITEM (5 pts): Toyota SMILE
True or False. The chemical composition mix of Car Care Engine Detailing depends upon the worker.
True
False
How many processes are involved in the Engine Detailing process?
1
2
3
4
True or False. In Car Care Engine Detailing, getting the job done quickly is prioritized over safety.
True
False
Can Car Care Engine Detailing be availed through Parts Counter?
Yes
No
How many processes are involved in the Headlamp Restoration process?
1
2
3
4
True or False. Once Car Care Headlamp Restoration is performed, the headlights will never fade again.
True
False
How long does it take to perform Car Care Headlamp Restoration service on both headlamps?
30 mins
60 mins
90 mins
2 hours
True or False. When not used properly, the Car Care Headlamp Restoration chemicals have the potential to be abrasive.
Yes
No
ORAL RECITATION (5 pts): What benefit do customers get from Car Care Headlamp Restoration service?
