WorksheetsCOST OF QUALITY (CoQ)
Total questions: 10
Worksheet time: 20mins
Cost of Quality is refer to the sum of costs incurred to prevent
Conformance
Cost of poor quality
Cost of good quality
Cost of prevention
Define the cost of poor quality
the cost of doing things right
Quality is found in the components & attributes of a product
costs incurred when conformance in products, systems or services occurs
the costs associated with providing poor quality product or services
Name TWO components in the cost of quality according to Philips B. Crosby
The cost of investing in the prevention of non-conformance to requirements
The cost of apprasing a product for conformance to requirements.
The cost of good quality
The cost of poor quality
The answer below represent the cost of quality classification in manufacturing, EXCEPT
Prevention cost
delivery cost
Inspection cost
Internal failure cost
Summarize the cost of quality relationship according to figure below
If conformance is 100%, total CoQ is equal to cost of prevention &appraisal
If conformance 100%, total CoQ equal to total cost of prevention
If conformance 100%, CoQ equal to cost of internal & external failure cost
No relationship at all
The answers below show the internal failure costs caused by the products are not conforming to the requirements, EXCEPT
Rework
Customer complaints
Scrap
Downgrading
State an example of the external failure cost.
Scrap
Re-designing
Warranties
Rework
State an example of the prevention cost.
Internal audit
Calibration
Incoming material inspection
Quality education and training
State an example of the appraisal cost.
New product review
Incoming material inspection
Quality improvement project
Quality education and training
State the benefits of applying the cost of quality.
Identify major opportunities for cost reductions
Increase the customers and employee satisfaction
Measures the results of quality improvement activities
All above answers are correct
