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Psychology Quiz 1

Total questions: 52

Worksheet time: 26mins

Name
Class
Date
1.

What are not services?

a)

deeds

b)

procedure

c)

presentation

d)

transferable

2.

Who is the main proponent of the psychoanalytic theory?

a)

Carl Jung

b)

Carl Rogers

c)

Sigmund Freud

d)

Benjamin Bloom

3.

It is the part wherein thoughts and perceptions are located?

a)

EGO

b)

SUBCONSCIOUS

c)

PRECONSCIOUS

d)

CONSCIOUS

4.

It is the level wherein a person access their memories and stored knowledge?

a)

SUPEREGO

b)

CONSCIOUS

c)

SUBCONSCIOUS

d)

ID

5.

It is the deepest level in the mental iceberg wherein all tendencies are in prison.

a)

EGO IDEAL

b)

UNCONSCIOUS

c)

SUPEREGO

d)

SUBCONSCIOUS

6.

It is the moral principle of the Freudian personality structure.

a)

ID

b)

EGO IDEAL

c)

CONSCIOUS

d)

SUPEREGO

7.

It shows the behavior from the combination of all the interactions between personality structures.

a)

SUBCONSCIOUS

b)

EGO

c)

SUPEREGO

d)

ID

8.

It is referred as the "little devil" wherein all negative aspects of the personality structure lives.

a)

SUPEREGO

b)

PRECONSCIOUS

c)

ID

d)

EGO IDEAL

9.

Which of the following statements BEST describes the FREUDIAN TRIPARTITE

a)

Superego must be powerful more than ID

b)

Ego should be always conforming to standards

c)

Ego, ID and Superego should maintain balance.

d)

Ego should be always in line with goodness.

10.

Which of the following STATEMENTS is TRUE about the mental iceberg?

a)

We only prioritize our conscious state.

b)

Our subconscious is always accessible.

c)

Unconscious level reflects in the conscious behavior.

d)

Conscious states control all levels of the iceberg.

11.

How do you strengthen your moral standards for the superego?

a)

FAMILY

b)

SCHOOL

c)

SPIRITUALITY

d)

FRIEND'S ADVICE

12.

A hungry baby crying until he was fed is an example of what?

a)

Id

b)

Ego

c)

Superego

d)

Superid

13.

The "Id" is described as which part of your human personality?

a)

Based on morals and judgments about  right and wrong

b)

Needing to look good

c)

Dealing with reality

d)

Instant gratification

14.

Which of the following that does not fall on the unconscious level of consciousness?

a)

memories

b)

immoral urges

c)

fear

d)

shameful experiences

15.

Below are the distinctive characteristics of service, except ...

a)

Intangibility

b)

Simultaneity

c)

Standardization

d)

Perishability

16.

A strategy to enter the market by creating and offering a service that is perceived as being unique is called ...

a)

Overall Cost Leadership Strategy

b)

Differentiation Strategy

c)

Focus Strategy

d)

Unique Strategy

17.

Which of the following does NOT define 'a service'?

a)

A system that provides the public with something it needs.

b)

A thing produced by labour or effort.

c)

The work or the quality of work done by somebody when servicing a customer.

18.

Which of the following is considered as 'a service'?

a)

A fast food chain

b)

A farmers' market

c)

An electrical appliance store

19.

Service is Any activity or ..........that one party can offer to another that is essentially intangible & doesn't result in the ............ of anything

a)

sequences, ownerhip

b)

process, ownership

c)

benefit , ownership

d)

productivity, ownership

20.

The main factors that play a role in service management is ......

a)

Human Relations

b)

Decision Making

c)

Leadership

d)

Management

21.

The __________ element of service marketing mix serves the objectives of socialization among customers & employees, in addition to creating physical environment for creation and delivery of service.

a)

Physical Evidence

b)

Process

c)

Productivity & Quality

d)

Product

22.

Methods used to encourage regular customers to keep coming back are called

a)

Special offers

b)

Guarantees

c)

Loyalty Programs

d)

Discounts

23.

To treat customers with honesty, trust and in confidence is termed

a)

Good business sense

b)

Being friendly

c)

Following business rules and regulations

d)

Professional ethics

24.

It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.

a)

Intrapersonal communication

b)

Public communication

c)

Interpersonal communucation

d)

Small group communication

25.

In this type of communication you think and learn about yourself, talk and reason with yourself, and evaluate yourself.

a)

Public communication

b)

Interpersonal comunucation

c)

Online communication

d)

Intrapersonal communication

26.

This communication is designed to inform, persuade, or entertain an audience.

a)

Dyadic communication

b)

Small group communication

c)

Public communication

d)

Interpersonal communication

27.

In this communication, you think and learn about each other, talk and reason with each other, and evaluate each other.

a)

Intrapersonal communication

b)

Interpersonal communication

c)

Online communication

d)

Machine-assisted communication

28.

Having a face-to-face conversation with your friend is an example of what type of communication?

a)

Intrapersonal communication

b)

Interpersonal communication

c)

Small group communication

d)

Public communication

29.

You meet with your group mates to talk about your project. What type of communication do you have?

a)

Intrapersonal communication

b)

Interpersonal communication

c)

Small group communication

d)

Public communication

30.

It is the transmission of message to a large audience via a channel of broad diffusion.

a)

Public communication

b)

Online or machine-assisted communication

c)

Mass communication

d)

Small group communication

31.

In this principle of communication, all elements interact and affect each other.

a)

Communication has no opposite.

b)

Communication is dynamic.

c)

Communication is unrepeatable and irreversible.

d)

Communication is competence-based.

32.

Using your face to communicate a feeling is called

a)

facial expression

b)

gesture

c)

impression

33.

She is using a hand ____ to say "okay."

a)

facial expression

b)

gesture

c)

posture

34.

____ is the position of your body when you stand or sit.

a)

Gesture

b)

Nonverbal communication

c)

Posture

35.

When you greet someone politely, you wai them. This is a ____.

a)

facial expression

b)

verbal communication

c)

gesture

36.

Communicating a message using spoken words is called ____.

a)

nonverbal communication

b)

verbal communication

c)

body language

37.

Communicating a message without words is called ____.

a)

verbal communication

b)

nonverbal communication

c)

posture

38.

The use of sounds and words to express yourself

a)

Non-Verbal Communication

b)

Customer Service

c)

Interpretive Dance

d)

Verbal Communication

39.

An example of non-verbal communication is:

a)

Sleeping

b)

Face-to-face conversation

c)

Telephone conversation

d)

Eye Contact

40.
Most of our communication is:
a)
Verbal
b)
Nonverbal
41.
The success of any communication begins with the ____.
a)
message
b)
method
c)
purpose
d)
sender
42.

Mark hates to be late to anything: he gets anxious at even the thought of being late, especially to events he believes are important. This orientation toward time is known as

a)

Monochronic

b)

Polychronic

c)

Ethnocentric

d)

Expressive

43.
Which of these is NOT an example of a verbal communication skill
a)
The speed of our speech
b)
Eye contact
c)
Language used
d)
Volume of speech
44.
Filler words such as er, um, and you know, used in the place of a pause
a)
gestures
b)
pause
c)
vocal distractions
d)
eye contact
45.

This is the use of sounds and words to express yourself.

a)

Speaking

b)

Listening

c)

Verbal Communication

46.

This type of communication is when you talk to yourself.

a)

Intrapersonal

b)

Interpersonal

c)

Small Group

d)

Public Speaking

47.

What is communication?

a)

A process of transmitting information from one person to another.

b)

A process of transmitting information one person to a place or another.

c)

A process of transmitting information from one person or place to another.

d)

A process of transmitting information to one person or a place.

48.

The term communication is derived from the term

a)

communis

b)

communico

c)

communicate

d)

None of the above

49.
What type of nonverbal communication do you see being violated?
a)
Space
b)
Eye contact 
c)
Smiles
d)
Tone of voice
50.
A person's clothes is an important aspect of nonverbal communication.
a)
True
b)
False
51.

a)

slang

b)

cliché

c)

jargon

d)

profanity

52.

Whose art piece show about the relationship of human and the greatest god?

a)

Leonado Davinci

b)

Micheal Angelo

c)

Vincent Vango

d)

Pablo Picasso