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WorksheetsPsychology Quiz 1
Total questions: 52
Worksheet time: 26mins
What are not services?
deeds
procedure
presentation
transferable
Who is the main proponent of the psychoanalytic theory?
Carl Jung
Carl Rogers
Sigmund Freud
Benjamin Bloom
It is the part wherein thoughts and perceptions are located?
EGO
SUBCONSCIOUS
PRECONSCIOUS
CONSCIOUS
It is the level wherein a person access their memories and stored knowledge?
SUPEREGO
CONSCIOUS
SUBCONSCIOUS
ID
It is the deepest level in the mental iceberg wherein all tendencies are in prison.
EGO IDEAL
UNCONSCIOUS
SUPEREGO
SUBCONSCIOUS
It is the moral principle of the Freudian personality structure.
ID
EGO IDEAL
CONSCIOUS
SUPEREGO
It shows the behavior from the combination of all the interactions between personality structures.
SUBCONSCIOUS
EGO
SUPEREGO
ID
It is referred as the "little devil" wherein all negative aspects of the personality structure lives.
SUPEREGO
PRECONSCIOUS
ID
EGO IDEAL
Which of the following statements BEST describes the FREUDIAN TRIPARTITE
Superego must be powerful more than ID
Ego should be always conforming to standards
Ego, ID and Superego should maintain balance.
Ego should be always in line with goodness.
Which of the following STATEMENTS is TRUE about the mental iceberg?
We only prioritize our conscious state.
Our subconscious is always accessible.
Unconscious level reflects in the conscious behavior.
Conscious states control all levels of the iceberg.
How do you strengthen your moral standards for the superego?
FAMILY
SCHOOL
SPIRITUALITY
FRIEND'S ADVICE
A hungry baby crying until he was fed is an example of what?
Id
Ego
Superego
Superid
The "Id" is described as which part of your human personality?
Based on morals and judgments about right and wrong
Needing to look good
Dealing with reality
Instant gratification
Which of the following that does not fall on the unconscious level of consciousness?
memories
immoral urges
fear
shameful experiences
Below are the distinctive characteristics of service, except ...
Intangibility
Simultaneity
Standardization
Perishability
A strategy to enter the market by creating and offering a service that is perceived as being unique is called ...
Overall Cost Leadership Strategy
Differentiation Strategy
Focus Strategy
Unique Strategy
Which of the following does NOT define 'a service'?
A system that provides the public with something it needs.
A thing produced by labour or effort.
The work or the quality of work done by somebody when servicing a customer.
Which of the following is considered as 'a service'?
A fast food chain
A farmers' market
An electrical appliance store
Service is Any activity or ..........that one party can offer to another that is essentially intangible & doesn't result in the ............ of anything
sequences, ownerhip
process, ownership
benefit , ownership
productivity, ownership
The main factors that play a role in service management is ......
Human Relations
Decision Making
Leadership
Management
The __________ element of service marketing mix serves the objectives of socialization among customers & employees, in addition to creating physical environment for creation and delivery of service.
Physical Evidence
Process
Productivity & Quality
Product
Methods used to encourage regular customers to keep coming back are called
Special offers
Guarantees
Loyalty Programs
Discounts
To treat customers with honesty, trust and in confidence is termed
Good business sense
Being friendly
Following business rules and regulations
Professional ethics
It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.
Intrapersonal communication
Public communication
Interpersonal communucation
Small group communication
In this type of communication you think and learn about yourself, talk and reason with yourself, and evaluate yourself.
Public communication
Interpersonal comunucation
Online communication
Intrapersonal communication
This communication is designed to inform, persuade, or entertain an audience.
Dyadic communication
Small group communication
Public communication
Interpersonal communication
In this communication, you think and learn about each other, talk and reason with each other, and evaluate each other.
Intrapersonal communication
Interpersonal communication
Online communication
Machine-assisted communication
Having a face-to-face conversation with your friend is an example of what type of communication?
Intrapersonal communication
Interpersonal communication
Small group communication
Public communication
You meet with your group mates to talk about your project. What type of communication do you have?
Intrapersonal communication
Interpersonal communication
Small group communication
Public communication
It is the transmission of message to a large audience via a channel of broad diffusion.
Public communication
Online or machine-assisted communication
Mass communication
Small group communication
In this principle of communication, all elements interact and affect each other.
Communication has no opposite.
Communication is dynamic.
Communication is unrepeatable and irreversible.
Communication is competence-based.
Using your face to communicate a feeling is called
facial expression
gesture
impression
She is using a hand ____ to say "okay."
facial expression
gesture
posture
____ is the position of your body when you stand or sit.
Gesture
Nonverbal communication
Posture
When you greet someone politely, you wai them. This is a ____.
facial expression
verbal communication
gesture
Communicating a message using spoken words is called ____.
nonverbal communication
verbal communication
body language
Communicating a message without words is called ____.
verbal communication
nonverbal communication
posture
The use of sounds and words to express yourself
Non-Verbal Communication
Customer Service
Interpretive Dance
Verbal Communication
An example of non-verbal communication is:
Sleeping
Face-to-face conversation
Telephone conversation
Eye Contact
Mark hates to be late to anything: he gets anxious at even the thought of being late, especially to events he believes are important. This orientation toward time is known as
Monochronic
Polychronic
Ethnocentric
Expressive
This is the use of sounds and words to express yourself.
Speaking
Listening
Verbal Communication
This type of communication is when you talk to yourself.
Intrapersonal
Interpersonal
Small Group
Public Speaking
What is communication?
A process of transmitting information from one person to another.
A process of transmitting information one person to a place or another.
A process of transmitting information from one person or place to another.
A process of transmitting information to one person or a place.
The term communication is derived from the term
communis
communico
communicate
None of the above
slang
cliché
jargon
profanity
Whose art piece show about the relationship of human and the greatest god?
Leonado Davinci
Micheal Angelo
Vincent Vango
Pablo Picasso
