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WorksheetsRIF 02 Practice Exam 2025-2026
Total questions: 17
Worksheet time: 9mins
Name
Class
Date
1.
What can lead towards a customer's satisfaction going down?
a)
Consistent experiences
b)
Clean and safe locations
c)
Variety of goods and services
d)
Slow checkout lines
2.
What is workplace safety and who does it specifically apply to?
a)
Preventing injury and illness to both customers and employees
b)
Preventing illness only to both customers and employees
c)
Preventing injury and illness for employees only
d)
Preventing injury and illness for customers only
3.
What does KPI stand for?
a)
Key Personnel Identification
b)
Key Performance Initials
c)
Key Performance Indicators
d)
Key Personal Identification
4.
What is customer satisfaction?
a)
How happy a customer is with their shopping expereince
b)
How happy a customer is with their product knowledge
c)
How knowledgeable a customer is about a brand
d)
How knowledgeable a customer is about merchandising
5.
During the customer loyalty life cycle what step comes before a customer considers different purchasing options?
a)
Customer chooses a buying option
b)
Customer has a want or need
c)
Customer chooses a shopping location
d)
Customer purchases a second time
6.
Having what type of knowledge helps customers understand important information about a company's products and services as well as how they will meet the customer's needs?
a)
Content knowledge
b)
Company knowledge
c)
Merchandise knowledge
d)
Product/Service knowledge
7.
Programs that provide perks to repeat customers by tracking purchase history, collecting personal information and personal preferences are called?
a)
Customer programs
b)
Tracking programs
c)
Loyalty programs
d)
Data programs
8.
A customer makes a purchase for $12.34. The customer pays with $20.00 in cash. How much change should they get back?
a)
$8.76
b)
$7.76
c)
$7.64
d)
$7.66
9.
Which KPI can be used to measure whether individual stores are meeting their respective sales goals?
a)
Number of sales per person
b)
Number of sales per employee
c)
Number of sales per store location
d)
Number of sales per building
10.
What is an example of a KPI that measures profit made per sale?
a)
10$ profit for every sale that is made
b)
total number of sales per day that is made
c)
$10 profit per day that is made
d)
$10 profit per employee per day that is made
11.
A company's goal should be to have what type of inventory?
a)
Much more supply than demand to be safe
b)
A demand that meets or is less than the supply
c)
Much less supply than demand
d)
A supply that is at or equal to the demand
12.
What can cause inventory shrinkage?
a)
Theft
b)
Having an overhead of excess inventory
c)
Forgetting to order enough inventory
d)
Customers purchased more items than usual
13.
If the total physical inventory is at $10,000 but the accounting logs state that there should be $20,000 in inventory what is the amount and type of inventory variation?
a)
$10,000 overage
b)
$10,000 shortage
c)
$30,000 shortage
d)
$30,000 overage
14.
In the problem solving process what step comes before Come Up With Solutions?
a)
Define the Problem
b)
Take Action
c)
Choose a Solution
d)
Design Solutions
15.
Americans share a negative customer service experience with on average how many other people?
a)
5
b)
10
c)
15
d)
20
16.
Which of the following best defines quality customer service?
a)
Adhering to company policies when processing returns
b)
Doing exactly what the company procedures say to do
c)
Delivering a positive, notable experience that is more than what the customer expected
d)
Offering free items to customers in order to keep them coming back
17.
During the customer loyalty life cycle what step comes at the very beginning?
a)
The customer looks at their different options for purchasing
b)
The customer has a need or a want
c)
The customer has a positive online experience
d)
The customer defines one buying option
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