WorksheetsTour Guide Training Quiz
Total questions: 11
Worksheet time: 4mins
I will come in every week at the same time for my shift(s), no matter how many families are touring that day.
True
False
What happens if there are not enough families to give tours to during my shift?
I wait 15 minutes then leave.
I check in with Monica to figure out what office work needs to be completed.
I stay for the hour and do my homework downstairs.
I don't have to come in.
What should I do if I can't make my shift the day of?
Notify Nicole K. and Monica
Reach out to all other tour guides
Just don't show up
Text a friend asking them to cover for you
When is it okay to call out less than 24 hours before my shift?
A) If I am suddenly ill.
B) If I (or a family member) has an emergency
C) If I made other plans.
A & B
I can schedule other commitments/activities over my assigned tour slot.
True
False
What must I do when I arrive at Wesley House before going on tour?
Clock in (sheet and ResNav) and check in with Monica
Bring any personal items downstairs to the student break room
Pick up name tag and showroom key
All the above
What must I do at the end of every tour before leaving?
Postcards
Sign out on sheet
Clock out
All the above
How long should a tour take?
1 hour
30 minutes
2 hours
As long as I need
How early should I be arriving before my tour shift?
5 minutes early
15 minutes early
At the start time of the tour
5 minutes late
What should I wear for my tour shift?
Drew t-shirt and leggings
Any Drew attire
Polo (+crew neck), non-ripped jeans or khakis, closed-toe shoes & name tag
Tank top, shorts, and flip-flops
Before going on an actual tour, what must a tour guide do?
Pass a written test.
Complete an obstacle course.
Pass a mock tour.
Submit a report.
