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Worksheetshnhiiokjl
Total questions: 296
Worksheet time: 4hrs 22mins
Which of the following is not a benefit of planning?
planning reduces overlapping and wasteful activities
planning is a mental exercise
planning provides directions
planning reduces the risk of uncertainty
which of following is a benefit of planning?
helps in avoiding confusion and misunderstanding
ensures clarity in thought and action
useless and redundant activities are minimised or eliminated
all of above
which of the following statement is true with reference to planning?
planning is pre-requisite for controlling
planning does not lead to rigidity
planning enables a manager to look ahead and anticipate changes
planning facilitates co-ordination among departments and individuals in the organisation
what is known as primarry function of management?
controlling
organising
planning
staffing
which of following is not a feature of planning?
planning is futuristic
planning is pervasive
planning establishes standards for controlling
planning focuses on achieving objectives
all other managerial functions are performed within the framework of the plans drawn . identify the related feature of planning
planning focuses on achieving objectives
planning is pervasive
planning is futuristic
planning is primary function of management
planning requires logical and systematic thinking rather than guess work or wishful thinking. identify the related feature of planning.
planning is futuristic
planning is mental exercise
planning establishes standards of controlling
planning focus on achieving objectives
planning cannot foresee every thing and thus there may be obstacles to effective planning. identify the related limitation of planning.
planning leads to rigidity
planning may not work in dynamic environment
planning does not guarantee success
planning reduces creativity
it is not always true that just because a plan has worked before it will work again. identify the related limitation of planning.
planning leads to rigidity
planning reduces creativity
planning may not work in a dynamic environment
planning doesn't guarantee success
a strategy is a comprehensive plan which will not include this dimension
determining long term objectives
adopting a particular course of action
the ends which the management seeks to achieve by its operations
allocating resources necessary to achieve the objective
Organising an event or a seminar or a conference is a __________
Single use plan
Standing Plan
____________is a statement of expenses, revenue and income for a specified period.
Programme
Budget
Objective
Rule
A plan is framed, it is implemented and is followed by another plan on the basis of new requirements and future conditions. Which of the following best describes the above statement?
Planning focuses on achieving objectives.
Planning is continuous.
Planning is futuristic.
Planning is a mental exercise.
it is not always true that just because a plan has worked before it will work again. identify the related limitation of planning.
planning leads to rigidity
planning reduces creativity
planning may not work in a dynamic environment
planning doesn't guarantee success
These are goals, targets. aim, or condition the organization wants to achieve.
Objectives
Mission
Vision
Values
These are basic guidelines for action and indicate what is permitted and what is not permitted.
Program
Project
Policy
Rules
These are a series of steps that are designed to achieve a high degree of regularity in a frequently recurring event
Philosophy
Policy
Program
Procedures
These are specific statements of what may or may not be done.
Program
Project
Policy
Rules
These are set of activities designed to carry out the established objective
Policy
Philosophy
Program
Rules
It is a plan of operation expressed in financial terms.
Procedures
Policies
Budget
Values
A plan developed to carry out a course of action that is not to be repeated in the future.
Standing Plan
Single-use Plan
Strategic Plan
Operational Plan
It is the plan that is used where an activity occurs repeatedly
Standing plan
Single-use plan
Strategic plan
Tactical plan
The process of choosing the specific procedure or course of action from among several possible alternatives.
Decision
Decision-Making Process
Uncertain Condition
Risk Condition
Every employee has to sign in the attendance register as soon he/she reaches office. This is an example of
procedure
methods
rule
policy
This plan decides "what is to be done"
policy
objective
procedure
strategy
this plan decides "how the work should be done"
policy
objective
procedure
strategy
This is the only plan which is considered as a control device
procedure
method
rule
budget
Planning is a process
Periodic
continuous
casual
annual
which one of the following is not a step of planning
to forecast
valuation of objectives
estalishing objectives
introduction of employees on the job
The planning function of management is conducted at which level of management?
Top level
Middle level
Operational level
None of the above
First step in planning process is to-------
Setting objective
Developing premises
Evaluate alternative
None of the above
Which of the following quality a manager must possess to succeed in planning?
(a) Reflective Thinking
(b) Imagination
(c) Farsightedness
(d) All of these
__________ details the exact manner in which any work is to be performed.
Procedures
Methods
Rules
Policies
Increasing sales by 10% in the next quarter is an important type of plan. Identify the type of plan.
Objective
Policy
Strategy
Programme
Advertising of a product is a part of _________
(a) Strategy
(b) Rule
(c) Budget
(d) Method
Name the function of management which involves setting objectives and developing appropriate courses of action to achieve these objectives.
Directing
Organising
Planning
Staffing
Which of the following is not a benefit of planning?
Planning reduces overlapping and wasteful activities
Planning is a mental exercise.
Planning provides directions.
Planning reduces the risks of uncertainty.
Which of the following is not a feature of planning?
Planning is futuristic.
Planning is pervasive.
Planning establishes standards for controlling.
Planning focuses on achieving objectives.
What is known as the primary function of management?
Controlling
Organising
Planning
Staffing
Organising an event or a seminar or a conference is a __________
Single use plan
Standing Plan
____________is a statement of expenses, revenue and income for a specified period.
Programme
Budget
Objective
Rule
___________ will include the entire gamut of activities as well as the organisation's policy and how it will contribute to the overall business plan.
Policy
Programme
Budget
Objectives
___________ reflects a managerial decision that a certain action must or must not be taken.
Policy
Rule
Method
Objective
__________ details the exact manner in which any work is to be performed.
Procedures
Methods
Rules
Policies
_________ provide the prescribed ways or manner in which a task has to be performed considering the objective.
Procedures
Methods
Rules
Policies
_____ is the general response to a particular problem or situation.
Objectives
Strategy
Policy
Rule
___________ defines the broad parameters within which a manager may function.
Objective
Policy
Rule
Budget
______ take the course of forming the organisation's identity in the business environment.
Objectives
Strategies
Policies
Programmes
Increasing sales by 10% in the next quarter is an important type of plan. Identify the type of plan.
Objective
Policy
Strategy
Programme
The represent the end point of planning.
Rules
Methods
Objectives
Policies
A plan is framed, it is implemented and is followed by another plan on the basis of new requirements and future conditions. Which of the following best describes the above statement?
Planning focuses on achieving objectives.
Planning is continuous.
Planning is futuristic.
Planning is a mental exercise.
Rama Stationery Mart. has made a decision to make all the payments by e-transfers only. The type of plan adopted by Rama Stationery Mart is:
Strategy
Policy
Rule
Procedure
Planning can eliminate changes or events.
True
False
Maruti started offering a discount of Rs. 20,000 on purchase of Wagon R. In response to this, Hyundai started with a scheme of free MP3 player with every Santro. Identify the type of plan indicated in the given statement.
Policy
Rule
Strategy
Procedure
Which of the following statements is false?
Planning reduces creativity.
Planning is economical.
Planning focuses on achieving objectives.
Planning is a mental exercise.
Name the function of management which involves setting objectives and developing appropriate courses of action to achieve these objectives.
Directing
Organising
Planning
Staffing
Which of the following is not a benefit of planning?
Planning reduces overlapping and wasteful activities
Planning is a mental exercise.
Planning provides directions.
Planning reduces the risks of uncertainty.
Which of the following is not a feature of planning?
Planning is futuristic.
Planning is pervasive.
Planning establishes standards for controlling.
Planning focuses on achieving objectives.
What is known as the primary function of management?
Controlling
Organising
Planning
Staffing
A plan is framed, it is implemented and is followed by another plan on the basis of new requirements and future conditions. Which of the following best describes the above statement?
Planning focuses on achieving objectives.
Planning is continuous.
Planning is futuristic.
Planning is a mental exercise.
Planning can eliminate changes or events.
True
False
Which of the following statement is true with reference to planning?
planning is pre-requisite for controlling
planning does not lead to rigidity
planning enables a manager to look ahead and anticipate changes
planning facilitates co-ordination among departments and individuals in the organisation
Planning cannot foresee every thing and thus there may be obstacles to effective planning. identify the related limitation of planning.
planning leads to rigidity
planning may not work in dynamic environment
planning does not guarantee success
planning reduces creativity
It is not always true that just because a plan has worked before it will work again. identify the related limitation of planning.
planning leads to rigidity
planning reduces creativity
planning may not work in a dynamic environment
planning doesn't guarantee success
By comparing ______ with standards manager can know whether the goals are achieved or not:-
Risk
Ideas
Actual performance
Costs
First step in planning process is to-------
Setting objective
Developing premises
Evaluate alternative
None of the above
The planning function of management is conducted at which level of management?
Top level
Middle level
Operational level
None of the above
Which of the following quality a manager must possess to succeed in planning?
Reflective Thinking
Imagination
Farsightedness
All of these
Following a pre decided plan, when circumstances have changed, may not turn out to be in the organizations interest. Which limitation of planning is indicated here?
Planning leads to rigidity
planning involve huge cost
Planning is time consuming process
None of the above
Which one of the following is not a step of planning?
to forecast
valuation of objectives
estalishing objectives
introduction of employees on the job
Which of the following is not an element of delegation?
Accountability
Authority
Responsibility
Informal Organisation
___________ essentially implies a process which coordinates human efforts, assembles resources and integrates both into a unified whole to be utilised for achieving specified objectives.
Coordination
Planning
Organising
Directing
Span of management refers to
Number of managers
Length of term for which a manager is appointed
Number of subordinates under a superior
Number of in members in top management
A tall structure has a _____________.
Narrow span of management
Wide span of management
No span of management
Less levels of management
Grouping of activities on the basis of product lines is a part of _________.
Delegated Organisation
Divisional Organisation
Functional Organisation
Autonomous Organisation
Grouping activities on the basis of functions is a part of _____________.
Decentralised Organisation
Divisional Organisation
Functional Organisation
Centralised Organisation
Name the type of 'Organisational structure' which promotes efficiency in utilisation of manpower.
Centralised Organisation
Decentralised Organisation
Functional Organisation
Divisional Organisation
Under ________, a manager gains experience in all functions related to a particular product.
Functional structure
Divisional structure
Uranus Limited is a company dealing in metal products. The work is mainly divided into functions including production, purchase, marketing, accounts and personnel. Identify the type of organisational structure followed by the organisation.
Functional structure
Relational structure
Divisional structure
None of the above.
Identify the correct sequence of steps to be followed in an organising process.
Departmentalisation, Establishing reporting relationships, Assignment of duties, Identification and Division of work.
Identification and Division of work, Departmentalisation, Assignment of duties, Establishing reporting relationships.
, Establishing reporting relationships, Assignment of duties, Identification and Division of work, Departmentalisation
Departmentalisation, Assignment of duties, Establishing reporting relationships, Identification and Division of work.
Which of the following is not an element of delegation?
Responsibility
Authority
Accountability
Decentralisation
It arises from the established scalar chain which links the various job positions and levels of an organisation.
Responsibility
Authority
Accountability
None of the above
The authority flows from
Bottom to top
Top to Bottom
In all directions
None of the above
The responsibility flows
In all directions
Downwards
Upwards
None of the above
The accountability flows
In all directions
Downwards
Upwards
None of the above
Which of the following can be delegated?
Responsibility
Authority
Accountability
All of the above
Authority granted to an employee should be
More than the responsibility entrusted to him
Less than the responsibility entrusted to him
Equal to the responsibility entrusted to him
All of the above
Complete centralisation would imply concentration of all decision-making functions at the ______.
Lower level of the management hierarchy
Apex of the management hierarchy
Middle level of management
None of these.
__________ reduces successively as we go down the corporate ladder.
Authority
Responsibility
Accountability
In a decentralised organisation, there is no need for supervision over the activities of a subordinate.
True
False
Evenly distribution of Authority at every level leads to
Decentralisation
Delegation
Informal Organisation
Formal Organisation
Most of the rumours are spread by Organisation.
(a)
The organisation producing multiproduct must adapt
Functional Structure
Divisional Structure
None of the Above
All of the Above
Which organisation gets created automatically
Formal Organisation
Informal Organisation
Both of the above
None of the above
Selective Dispersal of Authority leads to
(a)
Centralisation refers to
Opening new branches
Separation of divisions or levels
Dispersal of decision making authority
Retention of decision making authority
The function which establishes relation between responsibility and authority
Planning
Organising
Directing
Staffing
Strict rules and regulations are followed in Organisation.
(a)
If the manager is over burdened then he must use the following concept
Decentralisation
Delegation
Span of management
None of the above
Who reports to whom is decided in the following step of organising process
Grouping the activities
Assignment of duties
Establish authority relationship
Identifying the activities
___________ essentially implies a process which coordinates human efforts, assembles resources and integrates both into a unified whole to be utilised for achieving specified objectives.
Coordination
Planning
Organising
Directing
Span of management refers to
Number of managers
Length of term for which a manager is appointed
Number of subordinates under a superior
Number of in members in top management
A tall structure has a _____________.
Narrow span of management
Wide span of management
No span of management
Less levels of management
It arises from the established scalar chain which links the various job positions and levels of an organisation.
Responsibility
Authority
Accountability
None of the above
The authority flows from
Bottom to top
Top to Bottom
In all directions
None of the above
The responsibility flows
In all directions
Downwards
Upwards
None of the above
The accountability flows
In all directions
Downwards
Upwards
None of the above
Which organisation gets created automatically
Formal Organisation
Informal Organisation
Both of the above
None of the above
The function which establishes relation between responsibility and authority
Planning
Organising
Directing
Staffing
If the manager is over burdened then he must use the following concept
Decentralisation
Delegation
Span of management
None of the above
In which type of organisation, the principle of scalar chain is fully followed
Divisional Organisation
Formal Organisation
Informal Organisation
None of the above
The first step in the process of organising involves _______________ .
Departmentalization
Establishing reporting relationship
Identification and division of work
Assignment of duties
It is defined as the framework within which managerial and operating tasks are performed.
span of management
organisational structure
informal organisation
none of the above
It refers to the number of subordinates that can be effectively managed by a superior.
organisational structure
informal organisation
span of management
none of the above
As the span of management increases in an organisation , the number of levels of management in the organisation
increases
decreases
remains unaffected
None of the above
Rishabh has joined as a Creative Head in an entertainment company. He always ensures that the work has been divided into small and manageable activities and also the activities of similar nature are grouped together. Identify the related step in Organising process being mentioned in the above lines.
Identification and division of work
Departmentalisation
Assignment of duties
Establishing Reporting Relationships
The process of bringing together physical ,financial and human resources and establishing productive relationship among them is
Staffing
Planning
Organising
Directing
Planning is the brain of business then what is organisation?
Heart
Head
Structure
Blood
The authority responsibility relationship created by management
informal relationship
formal relationship
department relationship
all of the above
Organising is the process of defining and grouping the activities of the
enterprise and establishing authority relationships among them.--- this definition is given by
Louis Allen
Theo Haimman
None of these
which step of organising, facilitate specialisation
Identification and division of work
Departmentalisation
Assignment of Duties
Establishing reporting relationships
Organisations are usually organised into ....
Groups
Departments
Branches
Grouping activities on the basis of functions is a part of _____________.
Decentralised Organisation
Divisional Organisation
Functional Organisation
Centralised Organisation
Which is not a feature of of formal organisation?
It is personal
It is more stable
It is deliberately created
It is based on rules and procedures
Which one is not correct in respect of formal organisation
Definite responsibility
Definite authority
Effective control
Social popularity
Our assets walk out of the door each evening. We have to make sure that they come back the next morning. Here the assets refer to ________ .
(a) Vehicles
(b) Goods
c) Employees
(d) Machines
Staffing is the ________ stage of management process.
First
Second
Third
Fourth
Which of the following does not form a part of staffing process?
Recruitment
Selection
Performance Appraisal
Resource analysis
Staffing is a ________ function?
Managerial function
Planning
Budget
Top level function
Staffing is very important function these days because of ______________
Increasing size of organisation
Advancement of technology
Complicated behaviour of human beings
All of these
Staffing function begins with ____________
Promotion
Estimating manpower requirements
Selection
Training
Contract of employment contains ________ information.
(a) Job Title
(b) Responsibilities
(c) Allowances
(d) All the above
________ is included in Internal Source of Recruitment.
(a) Promotion
(b) Transfer
(c) Both
(d) None of these
To which source of recruitment the direct recruitment from educational institutions is related?
(a) Employment Exchange
(b) Campus Recruitment
(c) Management Consultants
(d) Direct Recruitment
Introducing employees to the organisation is called ________ .
(a) Recruitment
(b) Selection
(c) Orientation
(d) Placement
Analysing total number of employees required to perform the job in the organisation is known as
(a) Work load analysis
(b) Work force analysis
(c) Recruitment
(d) Selection
Our assets walk out of the door each evening. We have to make sure that they come back the next morning. Here the assets refer to ________ .
(a) Vehicles
(b) Goods
c) Employees
(d) Machines
Which of the following does not form a part of staffing process?
Recruitment
Selection
Performance Appraisal
Resource analysis
Staffing function begins with ____________
Promotion
Estimating manpower requirements
Selection
Training
Contract of employment contains ________ information.
(a) Job Title
(b) Responsibilities
(c) Allowances
(d) All the above
________ is included in Internal Source of Recruitment.
(a) Promotion
(b) Transfer
(c) Both
(d) None of these
To which source of recruitment the direct recruitment from educational institutions is related?
(a) Employment Exchange
(b) Campus Recruitment
(c) Management Consultants
(d) Direct Recruitment
Introducing employees to the organisation is called ________ .
(a) Recruitment
(b) Selection
(c) Orientation
(d) Placement
Analysing total number of employees required to perform the job in the organisation is known as
(a) Work load analysis
(b) Work force analysis
(c) Recruitment
(d) Selection
Under which training method, both the technical institutes and the business organisations jointly impart training to their members?
(a) Induction Training
(b) Apprenticeship Training
(c) Vestibule Training
(d) Internship Training
Which of the following aims at examining the ability to learn a new skill by he candidate?
(a) Intelligence Test
(b) Interest Test
(c) Aptitude Test
(d) Personality Test
What is the first step in the process of selection?
(a) Interview
(b) Group Discussion
(c) Screening of Applications
(d) Written Test
From which source of recruitment do we get Badli or casual employee?
(a) Direct Recruitment
(b) Casual Callers
(c) Media Advertisement
(d) Employment Exchange
Which source of recruitment is not available to the new organisations?
(a) Internal
(b) External
(c) Both the above
(d) Direct Recruitment
Imparting skill necessary to perform a job is called
(a) Training
(b) Development
(c) Recruitment
(d) Selection
Analysing existing employees is known as
(a) Work load analysis
(b) Work force analysis
(c) Manpower planning
(d) Recruitment
The purpose of one of the training methods is to make the new employee feel at home and develop a feeling of belonging-ness in the organisation. That method is
(a) Induction training
(b) Apprenticeship training
(c) Internship
(d) Vestibule school
Which of the following is called a negative process:
(a) Recruitment
(b) Training
(c) Selection
(d) Resignation
Training in which Duplicate work model is prepared in a classroom is called
(a) Induction training
(b) Vestibule school
(c) Apprenticeship training
(d) Internship
The suitable method of External Recruitment for getting unskilled labourer is
(a) Recommendations from present employees
(b) Employment exchange
(c) Advertisement
(d) Labour contractors
It is the process of management which is concerned with obtaining, utilising and maintaining a satisfactory and satisfied work force.
Planning
Organising
Staffing
Directing
Staffing ensures the following benefits to the organisation
Helps in discovering and obtaining competent personnel
Ensures the continuous survival
and growth of the enterprise
Improves job satisfaction and morale of employees
All the three.
This analysis would enable an assessment of the number and types of human resources necessary for the performance of various jobs and accomplishment of organisational objectives.
Break Even Analysis
Work Load Analysis
Work Force Analysis
All of these
This analysis would reveal the number and type of human resource available within the organisation.
Work Load Analysis
Break Even Analysis
Work Force Analysis
All of these
Workforce analysis would enable to know whether the organisation is
Understaffed
Overstaffed
Optimally staffed
All of these
It refers to the process of searching for prospective employees and stimulating them to apply for jobs in the organisation.
Selection
Training and Development
Recruitment
Orientation
It is the process of choosing from the pool of the prospective job candidates developed at the stage of recruitment.
Recruitment
Selection
Training and Development
Placement and Orientation
It is the process of introducing the selected employee to other employees and familiarising him with the rules and policies of the organisation.
Recruitment
Selection
Training and Development
Orientation
It refers to the employee occupying the position or post for which the person has been selected.
Recruitment
Selection
Placement
Training and Development
In staffing function, which combination of activities in sequential order is correct?
Recruitment, selection, training, placement
Selection, training, recruitment, placement
Recruitment, selection, placement, training
Recruitment, training, selection, placement
Which one of the following sources is most relevant to recruiting managerial personnel?
Direct recruitment
Employment exchange
Advertisement
Casual callers
The various activities involved in the process of recruitment include
Identification and assessment of the different sources of recruitment
Selecting the most suitable source or sources
Inviting applications from the prospective candidates
All the above
It refers to the horizontal movement of employees along the organisational structure,
Transfer
Promotion
Demotion
All the above
It is a good source of filling the vacancies with employees from over staffed departments.
Transfer
Promotion
Direct Recruitment
Government Exchanges
14. Under this method of recruitment, a notice is placed on the notice board of the organisation containing the details of the jobs available.
Casual Callers
Direct Recruitment
Labour Contractor
Employees Recommendation
Under this method of recruitment, an organisation maintains a database of unsolicited applicants in their offices.
Direct Recruitment
Casual Callers
Employment Exchange
Placement agencies and Consultant
16. This source of recruitment basically specialises in filling up the vacancies at the middle level and top level management.
Direct Recruitment
Casual Callers
Placement agencies and Management Consultant
Advertisement on Television
It is suitable for filling casual vacancies when work load is high or when certain number of permanent workers are absent.
Direct Advertisement
Casual Callers
Placement Agencies and Management Consultant
Advertisement on Television
Which of the following is not an advantage of using external sources of recruitment?
Qualified personnel
Wider choice
Fresh talent
Economical Source
Which of the following is not a disadvantage of using external sources of recruitment?
Dissatisfaction among existing staff
Lengthy process
The scope for induction of fresh talent is reduced
Costly process
The highest level need in the Maslow's hierarchy theory of motivation is
Esteem need
Social need
Self actualization need
Safety need
The process of converting the message into communication symbols is known as
Decoding
Encoding
Media
noise
Grapevine is
Formal communication
Barriers to communication
Lateral communication
Informal communication
Which of the following is a financial incentive?
Job enrichment
organisational climate
Job security
Retirement benefits
In the context of management of an organisation, _____________ refers to the process of instructing, guiding,counselling, motivating and leading people in the organisation to achieve its objectives.
Planning
Directing
Staffing
Organising
Every manager can direct his immediate subordinate and take instructions from his immediate boss. Identify the feature of directing.
Directing initiate action
It is a continuous process
Flows from top to bottom
Takes at every level of management
Which of the following is included in the function of Directing?
Instructing
Guiding
Motivating
Leading
All of these
The communication network in which all subordinates under a supervisor communicate through supervisor only is:
Single Chain
Inverted-V
Wheel
Free flow
S Ltd assured their employees that in spite of recession no worker will be retrenched form the job. Name the type of incentive offered to the employees.
a. Recognition
b. Job enrichment
c.Job Security
d. Fringe benefit
At which level of management directing takes place ?
Top
Middle
Low
At every level
Name the style of leadership in which a leader gives orders and insists that they are obeyed.
Democratic leadership
laissez-faire leadership
Autocratic leadership
Participative leader
Trendz Industries provides free car, rent free home and medical allowance to Suresh (director of the company ). Discuss the incentive offered to Ramesh.
Productivity Linked wage Incentives
Bonus
Pay and allowances
Perquisites
Directing takes place throughout the life of the organisation irrespective of people occupying managerial positions. Identify the characteristic highlighted in the above statement
Directing flows from top to bottom
Directing is a continuous activity
Directing initiates action
Directing is a key managerial function
Spread of rumors is possible in--------------communication.
Informal
formal
friendship
Identify the style of leadership the person is following.
Autocratic
participative
free -rein
Obstruction or hindrance to communication like poor telephone connection, inattentive receiver etc. are termed as--------------.
Noise
pollution
no idea
A one who conveys his thoughts or ideas in communication process is known as------------
sender
receiver
sir/maam
Status comes under the following type of barrier
a. Semantic barrier
b.Organisational barrier
c.Non-semantic barrier
d.Psychological barrier
The communication network in which all subordinates under a supervisor communicate through supervisor only is:
a.Single Chain
b.Inverted-V
c.Wheel
d.Free flow
The highest level need in the need hierarchy of Abraham Maslow is:
a.Safety need
b.Belongingness need
c.Self-actualisation need
d.Prestige need
It is the activity of influencing people to strive willingly for group objectives. Identify it.
a. Motivation
b.Leadership
c. Communication
d.Supervision
S Ltd assured their employees that in spite of recession no worker will be retrenched form the job. Name the type of incentive offered to the employees.
a. Recognition
b. Job enrichment
c.Job Security
d. Fringe benefit
At which level of management directing takes place ?
a. Top
b.Middle
c.Low
d.At every level
Name the style of leadership in which a leader gives orders and insists that they are obeyed.
a. Democratic leadership
b. laissez-faire leadership
c. Autocratic leadership
d. Participative leader
Name the response of the receiver to the message.
a.Encoding
b.Decoding
c.Sender
d.Feedback
Doctor Sharma wrote a letter to his Engineer friend. His friend is unable to get the meaning of some words which is written in medical terminology. Name the type of communication barrier.
Personal Barrier
Semantic barrier
Psychological Barrier
None of the above
This is not a type of example of psychological barrier.
Distrust
Lack of proper attention
Lack of confidence of superior in subordinate
Premature Evaluation
Trendz Industries provides free car, rent free home and medical allowance to Suresh (director of the company ). Discuss the incentive offered to Ramesh.
Productivity Linked wage Incentives
Bonus
Pay and allowances
Perquisites
1) The function of management which involves guiding employees and giving instructions is
staffing
organising
coordination
directing
2) Maria's dream is to achieve the best singer award in Indian Idol National Singing competition.The need as per Abraham Maslow's need hierarchy being referred to in this statement is
safety need
belongingness need
self actualisation need
physiological need
3) XYZ Co Ltd has decided to offer car and medical allowance to its departmental managers,the type of financial incentive offered here is
pay allowances
bonus
retirement benefits
perquisites
4) PQR Co Ltd has made it mandatory for their employees to to attend at least two orientation programmes per year to be eligible for promotions.Identify the non financial incentive offered here
status
organisational climate
career advancement opportunity
job security
5) Azeema Co Ltd which completed ten years successfully,has gifted ceramic dinner sets to its employees.Identify the non finacial incentive offered here
job security
employee participation
job enrichment
employee recognition programme
6)" A good leader should be a role model to others",which quality of a good leader is highlighted here?
knowledge
integrity
initiative
motivation skills
7) A good leader should understand people and maintain good relations with them.The quality of a good leader highlighted here is
self confidence
communication skills
social skills
motivational skills
8) Charlene has joined the Choir group of her parish church,which need as per Abraham Maslow's theory is satisfied here?
basic need
safety need
affiliation need
esteem need
9) The highest level need in Abraham Maslow's need hierarchy theory is
safety need
belongingness need
self actualisation need
esteem need
10) Satish has installed CCTY Cameras in his Housing society,which need as per Maslow's theory is satisfied here?
safety need
basic need
belongingness need
esteem need
11) Which of the following satisfies esteem needs?
status
profit sharing
bonus
retirement benefits
12) Which of the following is NOT a financial incentive?
pay and allowance
stock option
status
perquisites
Need hierarchy theory of motivation has been given by
Maslow
Fayol
Taylor
Koontz
Which one of the following is not a financial incentive?
Bonus
Provident Fund
Co-partnership
Challenging job
Which one of the following is a non-financial incentive?
Recognition
Perquisite
Retirement benefit
Stock option
_____is the process of stimulating people to engage in goal-directed behaviour.
Communication
Motivation
Directing
None of these
___ aims at instructing, guiding, motivating people to achieve the desired results.
Communication
Directing
Motivating
Organising
Mohit recently got a raise in his salary due to annual increment. Which of his human needs is being satisfied through this?
Security Needs
Belonging Needs
Self Actualisation Needs
Basic Physiological Needs
Ashutosh works as a manager in Kuber Ltd. Besides the salary, the company offers him benefits such as free housing, medical aid and education to the children, etc. Identify the type of incentive being offered to him.
Perquisites
Job Enrichment
Co-partnership
Pay and allowances
Boom Limited gives due weightage to the perquisites and prestige of job so that the designation helps to satisfy the psychological, social and esteem needs of an individual. Identify the type of incentive being described in the above lines.
Employee empowerment
Job security
Status
Perquisites
Directing takes place at ___ levels of management.
Top
Middle
Lower
All
Yamini received a special gold coin from her school management for exceptionally good board result of her students in her subject. Identify the need of Yamini being fulfilled as per Maslow’s Need Heirarchy Theory.
Esteem Needs
Belonging Needs
Self Actualisation Needs
Basic Physiological Needs
Q1. ------------------------- ensures that actual activities conform to planned activities .
Planning
Organising
Controlling
Staffing
Q2. Which of the following is a characteristic of controlling?
Goal oriented
Pervasive
Continuous
All
Which of the following highlights the significance of controlling?
Ensures order and discipline
Helps achieving organisational goals
Efficient use of Resources
All
When something goes wrong in these areas, the entire organisation suffers. They are ----------------------
Key Defining Areas
Key losing Areas
Key Performing Areas
Key Result Areas
Pick the odd one out
Reduction of defects from 10 to 2.
Reduce cost by 5%
Improving motivation level of employees
Sales target to increase by 20lakhs.
Identify the incorrect statement
Planning without controlling is meaningless
Planning is blind without controlling
Planning and controlling are both forward looking
Planning and controlling are both backward looking
Identify the correct order
(1) Measuring Performance
(2) Taking Corrective Action
(3) Analysing deviation
(4) Comparing performance with standards
4-3-2-1
1-2-3-4
1-4-3-2
2-3-4-1
Which of the following helps in judging accuracy of the standards set?
Planning
Staffing
Controlling
All
The last step in controlling process is-------------
Analysing deviation
Taking Corrective action
Measuring performance
Establishing standard
Which of the following is a quantitative standard?
Improving employee relations
Improving reputation
Cost cut by 10%
Improving motivation
Which principle is based on the belief that an attempt to control everything may end up in controlling nothing?
Key Resulting areas
Critical point control
Management by exception
Standard by exception
Which step precedes ‘Comparing actual performance with standards’?
Setting performance standards
Analysing Deviations
Measurement of Actual Performance
None
What should be the ‘Focus Point’ for a manager while controlling?
Key Resulting Areas
Management by exception
Control by exception
All of the given
Which of the following is not a process of controlling?
Analyzing deviations
Integrates employees efforts
Taking corrective measures
Setting performance standards
Remedial actions taken to prevent deviation in future is called-------------------------------------
Measurement of actual performance
Taking corrective actions
Analyzing deviations
Setting performance standards
(a) implies measurements of accomplishment against the standard and correction of deviations.
Controlling helps in judging accuracy of ------------------
(a)
Controlling Ensures______________ and_____________in the organisation.
(a)
(a) is a prerequisite for controlling.
A manager should set standards in a precise (a) terms to make comparisons easy.
Planning is prescriptive whereas controlling is (a) .
Planning and Controlling are both_________________and____________________functions.
(a)
CPC stands for (a)
KRAs stands for (a)
Which step in controlling includes personal observation and sample checking?
(a)
Which function of management involves monitoring the organization in order to determine if the organization is operating efficiently and effectively?
planning
organizing
structuring
controlling
_______ provide managers with information about how well the organizational strategy and structure are working.
Reward policies
Rules and guidelines
Control systems
Programmed decisions
Which type of control is used by employees to constantly monitor the quality of the goods or services they provide at every step of the production process and inform managers as soon as they discover problems?
feedback control
feedforward control
concurrent control
output control
When the new game controller came out, customers soon went on the website to complain that it was difficult to operate because the buttons were too small. The engineers received this information and quickly released a new model with larger buttons. What type of control aided this decision?
output control
concurrent control
clan control
feedback control
What happens in step 1 of the control process?
Customers provide information about their reactions to goods and services so corrective action can be taken if necessary.
Managers are given immediate feedback on how efficiently inputs are being transformed into outputs.
Managers decide on the standards of performance, goals, or targets that they will use in the future for performance evaluation.
Managers evaluate whether—and to what extent—performance deviates from the standards of performance.
In the final step in the control process, managers
measure output.
evaluate behavior.
make changes if needed.
compare performance against the standards.
When measuring actual performance,
output and behavior are always easy to measure at the same time.
behavior and output are harder to measure in nonroutine or complex organizational activities.
in nonroutine activities, it is easier to measure behavior than output.
behaviors are easier to measure than outputs because they're more tangible and objective.
_______ control takes advantage of the power of organizational culture to serve a dual function of keeping organization members goal-directed while open to new opportunities.
Feedforward
Clan
Concurrent
Feedback
Which organizational control system uses shared values, norms, and socialization as measures of control?
output control
behavior control
feedback control
clan control
Control helps managers build competitive advantage.
True
False
A control system must to be flexible in order to be effective.
True
False
Behaviors are generally easier to measure than outputs because they are more tangible and objective.
True
False
Leverage ratios measure organizational performance based on how well managers borrow money or use equity to finance operations.
True
False
_______ systems are the formal monitoring, evaluation, and feedback systems that allow managers to determine if the organization's strategy and structure are working according to plan.
Cultural
Routine
Control
Organizing
In order to anticipate problems before they arise, managers should develop a system for _______ control.
feedforward
concurrent
behavior
clan
A manufacturing company that produces bolts and washers decides to use a new steel supplier. The manufacturing company wants to ensure that the materials from the supplier are delivered on time and within the specifications needed to meet the manufacturing company's product goals. What form of control system could the manufacturing company implement to ensure its needs are met?
concurrent
feedforward
output
clan
During the conversion stage, managers use _______ control to recognize when problems are arising.
feedforward
concurrent
input
clan
An online clothing retailer discovered that the majority of the returns it received were the result of incorrect sizing. The retailer then worked with the clothing manufacturing company to improve the accuracy of its sizing patterns. This demonstrates the use of _______ control.
feedforward
concurrent
feedback
input
A customer service team identifies a goal of three business days for addressing all customer concerns. In the context of a control process, this goal is
measuring actual performance.
comparing actual performance against chosen standards.
implementing a feedback measure.
establishing a standard of performance.
School attendance records in the context of a control process are an example of
evaluating performance.
initiating corrective action.
measuring actual performance.
comparing results.
Which one of the following is not the step in the process of controlling?
Measurement of actual performance
Establishing reporting relationship
Setting performance standards
Taking corrective action
If deviations are minor, it should
Be taken seriously
Be ignored
Be reported to top level
None of the above
In Controlling, actual performance is compared with
Performance of other employees
Performance of previous year
Planned Performance
None of the above
Planning provides
Direction to Controlling
Base of Controlling
Standard for Controlling
All of the above
Controlling and Planning are
(a) Independent functions
(b) Interdependent functions
(c) Both (a) and (b)
(d) None of the above
Controlling is
Backward looking function
Forward looking function
Both backward as well as forward looking function
None of the above
Controlling is performed at
Top level
Middle level
Supervisory level
All of the above
Management by exception refers to:
Controlling significant deviations
Focus on key result areas
Check on each and every activity
Keep a control on everything
Standards can be set in the following terms:
Only Qualitative
Only Quantitative
Both Qualitative and Quantitative
Neither Qualitative nor Quantitative
Controlling function brings back the management cycle to which function?
Directing
Planning
Organising
Staffing
Under critical point, control manager
Critically observes and takes action on every deviation
Ignores deviation
Gives more importance to deviations taking place in key areas
None of the above
An efficient control system helps to ________________.
accomplish organisational objectives
boost employee morale
judge accuracy of standards
All of these
This is the last step in the process of controlling.
Analysing deviations
Taking corrective action
Setting performance standard
Measurement of performance
When the deviations go beyond the acceptable range, especially in the importance area, it demands immediate managerial attention so that deviations do not occur again and standards are accomplished.
(a) Management by exception
(b) Critical point control
(c) Both (a) and (b)
(d) Analysing deviations
Which of the following represents quantitative standards?
Improving goodwill
Time to be spent in performing a task
Improving the motivation level of employees
None of these
