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Total questions: 296

Worksheet time: 4hrs 22mins

Name
Class
Date
1.

Which of the following is not a benefit of planning?

a)

planning reduces overlapping and wasteful activities

b)

planning is a mental exercise

c)

planning provides directions

d)

planning reduces the risk of uncertainty

2.

which of following is a benefit of planning?

a)

helps in avoiding confusion and misunderstanding

b)

ensures clarity in thought and action

c)

useless and redundant activities are minimised or eliminated

d)

all of above

3.

which of the following statement is true with reference to planning?

a)

planning is pre-requisite for controlling

b)

planning does not lead to rigidity

c)

planning enables a manager to look ahead and anticipate changes

d)

planning facilitates co-ordination among departments and individuals in the organisation

4.

what is known as primarry function of management?

a)

controlling

b)

organising

c)

planning

d)

staffing

5.

which of following is not a feature of planning?

a)

planning is futuristic

b)

planning is pervasive

c)

planning establishes standards for controlling

d)

planning focuses on achieving objectives

6.

all other managerial functions are performed within the framework of the plans drawn . identify the related feature of planning

a)

planning focuses on achieving objectives

b)

planning is pervasive

c)

planning is futuristic

d)

planning is primary function of management

7.

planning requires logical and systematic thinking rather than guess work or wishful thinking. identify the related feature of planning.

a)

planning is futuristic

b)

planning is mental exercise

c)

planning establishes standards of controlling

d)

planning focus on achieving objectives

8.

planning cannot foresee every thing and thus there may be obstacles to effective planning. identify the related limitation of planning.

a)

planning leads to rigidity

b)

planning may not work in dynamic environment

c)

planning does not guarantee success

d)

planning reduces creativity

9.

it is not always true that just because a plan has worked before it will work again. identify the related limitation of planning.

a)

planning leads to rigidity

b)

planning reduces creativity

c)

planning may not work in a dynamic environment

d)

planning doesn't guarantee success

10.

a strategy is a comprehensive plan which will not include this dimension

a)

determining long term objectives

b)

adopting a particular course of action

c)

the ends which the management seeks to achieve by its operations

d)

allocating resources necessary to achieve the objective

11.

Organising an event or a seminar or a conference is a __________

a)

Single use plan

b)

Standing Plan

12.

____________is a statement of expenses, revenue and income for a specified period.

a)

Programme

b)

Budget

c)

Objective

d)

Rule

13.

A plan is framed, it is implemented and is followed by another plan on the basis of new requirements and future conditions. Which of the following best describes the above statement?

a)

Planning focuses on achieving objectives.

b)

Planning is continuous.

c)

Planning is futuristic.

d)

Planning is a mental exercise.

14.

it is not always true that just because a plan has worked before it will work again. identify the related limitation of planning.

a)

planning leads to rigidity

b)

planning reduces creativity

c)

planning may not work in a dynamic environment

d)

planning doesn't guarantee success

15.

These are goals, targets. aim, or condition the organization wants to achieve.

a)

Objectives

b)

Mission

c)

Vision

d)

Values

16.

These are basic guidelines for action and indicate what is permitted and what is not permitted.

a)

Program

b)

Project

c)

Policy

d)

Rules

17.

These are a series of steps that are designed to achieve a high degree of regularity in a frequently recurring event

a)

Philosophy

b)

Policy

c)

Program

d)

Procedures

18.

These are specific statements of what may or may not be done.

a)

Program

b)

Project

c)

Policy

d)

Rules

19.

These are set of activities designed to carry out the established objective

a)

Policy

b)

Philosophy

c)

Program

d)

Rules

20.

It is a plan of operation expressed in financial terms.

a)

Procedures

b)

Policies

c)

Budget

d)

Values

21.

A plan developed to carry out a course of action that is not to be repeated in the future.

a)

Standing Plan

b)

Single-use Plan

c)

Strategic Plan

d)

Operational Plan

22.

It is the plan that is used where an activity occurs repeatedly

a)

Standing plan

b)

Single-use plan

c)

Strategic plan

d)

Tactical plan

23.

The process of choosing the specific procedure or course of action from among several possible alternatives.

a)

Decision

b)

Decision-Making Process

c)

Uncertain Condition

d)

Risk Condition

24.

Every employee has to sign in the attendance register as soon he/she reaches office. This is an example of

a)

procedure

b)

methods

c)

rule

d)

policy

25.

This plan decides "what is to be done"

a)

policy

b)

objective

c)

procedure

d)

strategy

26.

this plan decides "how the work should be done"

a)

policy

b)

objective

c)

procedure

d)

strategy

27.

This is the only plan which is considered as a control device

a)

procedure

b)

method

c)

rule

d)

budget

28.

Planning is a process

a)

Periodic

b)

continuous

c)

casual

d)

annual

29.

which one of the following is not a step of planning

a)

to forecast

b)

valuation of objectives

c)

estalishing objectives

d)

introduction of employees on the job

30.

The planning function of management is conducted at which level of management?

a)

Top level

b)

Middle level

c)

Operational level

d)

None of the above

31.

First step in planning process is to-------

a)

Setting objective

b)

Developing premises

c)

Evaluate alternative

d)

None of the above

32.

Which of the following quality a manager must possess to succeed in planning?

a)

(a) Reflective Thinking

b)

(b) Imagination

c)

(c) Farsightedness

d)

(d) All of these

33.

__________ details the exact manner in which any work is to be performed.

a)

Procedures

b)

Methods

c)

Rules

d)

Policies

34.

Increasing sales by 10% in the next quarter is an important type of plan. Identify the type of plan.

a)

Objective

b)

Policy

c)

Strategy

d)

Programme

35.

Advertising of a product is a part of _________

a)

(a) Strategy

b)

(b) Rule

c)

(c) Budget

d)

(d) Method

36.

Name the function of management which involves setting objectives and developing appropriate courses of action to achieve these objectives.

a)

Directing

b)

Organising

c)

Planning

d)

Staffing

37.

Which of the following is not a benefit of planning?

a)

Planning reduces overlapping and wasteful activities

b)

Planning is a mental exercise.

c)

Planning provides directions.

d)

Planning reduces the risks of uncertainty.

38.

Which of the following is not a feature of planning?

a)

Planning is futuristic.

b)

Planning is pervasive.

c)

Planning establishes standards for controlling.

d)

Planning focuses on achieving objectives.

39.

What is known as the primary function of management?

a)

Controlling

b)

Organising

c)

Planning

d)

Staffing

40.

Organising an event or a seminar or a conference is a __________

a)

Single use plan

b)

Standing Plan

41.

____________is a statement of expenses, revenue and income for a specified period.

a)

Programme

b)

Budget

c)

Objective

d)

Rule

42.

___________ will include the entire gamut of activities as well as the organisation's policy and how it will contribute to the overall business plan.

a)

Policy

b)

Programme

c)

Budget

d)

Objectives

43.

___________ reflects a managerial decision that a certain action must or must not be taken.

a)

Policy

b)

Rule

c)

Method

d)

Objective

44.

__________ details the exact manner in which any work is to be performed.

a)

Procedures

b)

Methods

c)

Rules

d)

Policies

45.

_________ provide the prescribed ways or manner in which a task has to be performed considering the objective.

a)

Procedures

b)

Methods

c)

Rules

d)

Policies

46.

_____ is the general response to a particular problem or situation.

a)

Objectives

b)

Strategy

c)

Policy

d)

Rule

47.

___________ defines the broad parameters within which a manager may function.

a)

Objective

b)

Policy

c)

Rule

d)

Budget

48.

______ take the course of forming the organisation's identity in the business environment.

a)

Objectives

b)

Strategies

c)

Policies

d)

Programmes

49.

Increasing sales by 10% in the next quarter is an important type of plan. Identify the type of plan.

a)

Objective

b)

Policy

c)

Strategy

d)

Programme

50.

The represent the end point of planning.

a)

Rules

b)

Methods

c)

Objectives

d)

Policies

51.

A plan is framed, it is implemented and is followed by another plan on the basis of new requirements and future conditions. Which of the following best describes the above statement?

a)

Planning focuses on achieving objectives.

b)

Planning is continuous.

c)

Planning is futuristic.

d)

Planning is a mental exercise.

52.

Rama Stationery Mart. has made a decision to make all the payments by e-transfers only. The type of plan adopted by Rama Stationery Mart is:

a)

Strategy

b)

Policy

c)

Rule

d)

Procedure

53.

Planning can eliminate changes or events.

a)

True

b)

False

54.

Maruti started offering a discount of Rs. 20,000 on purchase of Wagon R. In response to this, Hyundai started with a scheme of free MP3 player with every Santro. Identify the type of plan indicated in the given statement.

a)

Policy

b)

Rule

c)

Strategy

d)

Procedure

55.

Which of the following statements is false?

a)

Planning reduces creativity.

b)

Planning is economical.

c)

Planning focuses on achieving objectives.

d)

Planning is a mental exercise.

56.

Name the function of management which involves setting objectives and developing appropriate courses of action to achieve these objectives.

a)

Directing

b)

Organising

c)

Planning

d)

Staffing

57.

Which of the following is not a benefit of planning?

a)

Planning reduces overlapping and wasteful activities

b)

Planning is a mental exercise.

c)

Planning provides directions.

d)

Planning reduces the risks of uncertainty.

58.

Which of the following is not a feature of planning?

a)

Planning is futuristic.

b)

Planning is pervasive.

c)

Planning establishes standards for controlling.

d)

Planning focuses on achieving objectives.

59.

What is known as the primary function of management?

a)

Controlling

b)

Organising

c)

Planning

d)

Staffing

60.

A plan is framed, it is implemented and is followed by another plan on the basis of new requirements and future conditions. Which of the following best describes the above statement?

a)

Planning focuses on achieving objectives.

b)

Planning is continuous.

c)

Planning is futuristic.

d)

Planning is a mental exercise.

61.

Planning can eliminate changes or events.

a)

True

b)

False

62.

Which of the following statement is true with reference to planning?

a)

planning is pre-requisite for controlling

b)

planning does not lead to rigidity

c)

planning enables a manager to look ahead and anticipate changes

d)

planning facilitates co-ordination among departments and individuals in the organisation

63.

Planning cannot foresee every thing and thus there may be obstacles to effective planning. identify the related limitation of planning.

a)

planning leads to rigidity

b)

planning may not work in dynamic environment

c)

planning does not guarantee success

d)

planning reduces creativity

64.

It is not always true that just because a plan has worked before it will work again. identify the related limitation of planning.

a)

planning leads to rigidity

b)

planning reduces creativity

c)

planning may not work in a dynamic environment

d)

planning doesn't guarantee success

65.

By comparing ______ with standards manager can know whether the goals are achieved or not:-

a)

Risk

b)

Ideas

c)

Actual performance

d)

Costs

66.

First step in planning process is to-------

a)

Setting objective

b)

Developing premises

c)

Evaluate alternative

d)

None of the above

67.

The planning function of management is conducted at which level of management?

a)

Top level

b)

Middle level

c)

Operational level

d)

None of the above

68.

Which of the following quality a manager must possess to succeed in planning?

a)

Reflective Thinking

b)

Imagination

c)

Farsightedness

d)

All of these

69.

Following a pre decided plan, when circumstances have changed, may not turn out to be in the organizations interest. Which limitation of planning is indicated here?

a)

Planning leads to rigidity

b)

planning involve huge cost

c)

Planning is time consuming process

d)

None of the above

70.

Which one of the following is not a step of planning?

a)

to forecast

b)

valuation of objectives

c)

estalishing objectives

d)

introduction of employees on the job

71.

Which of the following is not an element of delegation?

a)

Accountability

b)

Authority

c)

Responsibility

d)

Informal Organisation

72.

___________ essentially implies a process which coordinates human efforts, assembles resources and integrates both into a unified whole to be utilised for achieving specified objectives.

a)

Coordination

b)

Planning

c)

Organising

d)

Directing

73.

Span of management refers to

a)

Number of managers

b)

Length of term for which a manager is appointed

c)

Number of subordinates under a superior

d)

Number of in members in top management

74.

A tall structure has a _____________.

a)

Narrow span of management

b)

Wide span of management

c)

No span of management

d)

Less levels of management

75.

Grouping of activities on the basis of product lines is a part of _________.

a)

Delegated Organisation

b)

Divisional Organisation

c)

Functional Organisation

d)

Autonomous Organisation

76.

Grouping activities on the basis of functions is a part of _____________.

a)

Decentralised Organisation

b)

Divisional Organisation

c)

Functional Organisation

d)

Centralised Organisation

77.

Name the type of 'Organisational structure' which promotes efficiency in utilisation of manpower.

a)

Centralised Organisation

b)

Decentralised Organisation

c)

Functional Organisation

d)

Divisional Organisation

78.

Under ________, a manager gains experience in all functions related to a particular product.

a)

Functional structure

b)

Divisional structure

79.

Uranus Limited is a company dealing in metal products. The work is mainly divided into functions including production, purchase, marketing, accounts and personnel. Identify the type of organisational structure followed by the organisation.

a)

Functional structure

b)

Relational structure

c)

Divisional structure

d)

None of the above.

80.

Identify the correct sequence of steps to be followed in an organising process.

a)

Departmentalisation, Establishing reporting relationships, Assignment of duties, Identification and Division of work.

b)

Identification and Division of work, Departmentalisation, Assignment of duties, Establishing reporting relationships.

c)

, Establishing reporting relationships, Assignment of duties, Identification and Division of work, Departmentalisation

d)

Departmentalisation, Assignment of duties, Establishing reporting relationships, Identification and Division of work.

81.

Which of the following is not an element of delegation?

a)

Responsibility

b)

Authority

c)

Accountability

d)

Decentralisation

82.

It arises from the established scalar chain which links the various job positions and levels of an organisation.

a)

Responsibility

b)

Authority

c)

Accountability

d)

None of the above

83.

The authority flows from

a)

Bottom to top

b)

Top to Bottom

c)

In all directions

d)

None of the above

84.

The responsibility flows

a)

In all directions

b)

Downwards

c)

Upwards

d)

None of the above

85.

The accountability flows

a)

In all directions

b)

Downwards

c)

Upwards

d)

None of the above

86.

Which of the following can be delegated?

a)

Responsibility

b)

Authority

c)

Accountability

d)

All of the above

87.

Authority granted to an employee should be

a)

More than the responsibility entrusted to him

b)

Less than the responsibility entrusted to him

c)

Equal to the responsibility entrusted to him

d)

All of the above

88.

Complete centralisation would imply concentration of all decision-making functions at the ______.

a)

Lower level of the management hierarchy

b)

Apex of the management hierarchy

c)

Middle level of management

d)

None of these.

89.

__________ reduces successively as we go down the corporate ladder.

a)

Authority

b)

Responsibility

c)

Accountability

90.

In a decentralised organisation, there is no need for supervision over the activities of a subordinate.

a)

True

b)

False

91.

Evenly distribution of Authority at every level leads to

a)

Decentralisation

b)

Delegation

c)

Informal Organisation

d)

Formal Organisation

92.

Most of the rumours are spread by Organisation.

(a)  

93.

The organisation producing multiproduct must adapt

a)

Functional Structure

b)

Divisional Structure

c)

None of the Above

d)

All of the Above

94.

Which organisation gets created automatically

a)

Formal Organisation

b)

Informal Organisation

c)

Both of the above

d)

None of the above

95.

Selective Dispersal of Authority leads to

(a)  

96.

Centralisation refers to

a)

Opening new branches

b)

Separation of divisions or levels

c)

Dispersal of decision making authority

d)

Retention of decision making authority

97.

The function which establishes relation between responsibility and authority

a)

Planning

b)

Organising

c)

Directing

d)

Staffing

98.

Strict rules and regulations are followed in Organisation.

(a)  

99.

If the manager is over burdened then he must use the following concept

a)

Decentralisation

b)

Delegation

c)

Span of management

d)

None of the above

100.

Who reports to whom is decided in the following step of organising process

a)

Grouping the activities

b)

Assignment of duties

c)

Establish authority relationship

d)

Identifying the activities

101.

___________ essentially implies a process which coordinates human efforts, assembles resources and integrates both into a unified whole to be utilised for achieving specified objectives.

a)

Coordination

b)

Planning

c)

Organising

d)

Directing

102.

Span of management refers to

a)

Number of managers

b)

Length of term for which a manager is appointed

c)

Number of subordinates under a superior

d)

Number of in members in top management

103.

A tall structure has a _____________.

a)

Narrow span of management

b)

Wide span of management

c)

No span of management

d)

Less levels of management

104.

It arises from the established scalar chain which links the various job positions and levels of an organisation.

a)

Responsibility

b)

Authority

c)

Accountability

d)

None of the above

105.

The authority flows from

a)

Bottom to top

b)

Top to Bottom

c)

In all directions

d)

None of the above

106.

The responsibility flows

a)

In all directions

b)

Downwards

c)

Upwards

d)

None of the above

107.

The accountability flows

a)

In all directions

b)

Downwards

c)

Upwards

d)

None of the above

108.

Which organisation gets created automatically

a)

Formal Organisation

b)

Informal Organisation

c)

Both of the above

d)

None of the above

109.

The function which establishes relation between responsibility and authority

a)

Planning

b)

Organising

c)

Directing

d)

Staffing

110.

If the manager is over burdened then he must use the following concept

a)

Decentralisation

b)

Delegation

c)

Span of management

d)

None of the above

111.

In which type of organisation, the principle of scalar chain is fully followed

a)

Divisional Organisation

b)

Formal Organisation

c)

Informal Organisation

d)

None of the above

112.

The first step in the process of organising involves _______________ .

a)

Departmentalization

b)

Establishing reporting relationship

c)

Identification and division of work

d)

Assignment of duties

113.

It is defined as the framework within which managerial and operating tasks are performed.

a)

span of management

b)

organisational structure

c)

informal organisation

d)

none of the above

114.

It refers to the number of subordinates that can be effectively managed by a superior.

a)

organisational structure

b)

informal organisation

c)

span of management

d)

none of the above

115.

As the span of management increases in an organisation , the number of levels of management in the organisation

a)

increases

b)

decreases

c)

remains unaffected

d)

None of the above

116.

Rishabh has joined as a Creative Head in an entertainment company. He always ensures that the work has been divided into small and manageable activities and also the activities of similar nature are grouped together. Identify the related step in Organising process being mentioned in the above lines.

a)

Identification and division of work

b)

Departmentalisation

c)

Assignment of duties

d)

Establishing Reporting Relationships

117.

The process of bringing together physical ,financial and human resources and establishing productive relationship among them is

a)

Staffing

b)

Planning

c)

Organising

d)

Directing

118.

Planning is the brain of business then what is organisation?

a)

Heart

b)

Head

c)

Structure

d)

Blood

119.

The authority responsibility relationship created by management

a)

informal relationship

b)

formal relationship

c)

department relationship

d)

all of the above

120.

Organising is the process of defining and grouping the activities of the

enterprise and establishing authority relationships among them.--- this definition is given by

a)

Louis Allen

b)

Theo Haimman

c)

None of these

121.

which step of organising, facilitate specialisation

a)

Identification and division of work

b)

Departmentalisation

c)

Assignment of Duties

d)

Establishing reporting relationships

122.

Organisations are usually organised into ....

a)

Groups

b)

Departments

c)

Branches

123.

Grouping activities on the basis of functions is a part of _____________.

a)

Decentralised Organisation

b)

Divisional Organisation

c)

Functional Organisation

d)

Centralised Organisation

124.

Which is not a feature of of formal organisation?

a)

It is personal

b)

It is more stable

c)

It is deliberately created

d)

It is based on rules and procedures

125.

Which one is not correct in respect of formal organisation

a)

Definite responsibility

b)

Definite authority

c)

Effective control

d)

Social popularity

126.

Our assets walk out of the door each evening. We have to make sure that they come back the next morning. Here the assets refer to ________ .

a)

(a) Vehicles

b)

(b) Goods

c)

c) Employees

d)

(d) Machines

127.

Staffing is the ________ stage of management process.

a)

First

b)

Second

c)

Third

d)

Fourth

128.
Staffing is
a)
a setting goals for the organization
b)
translation of plans into actions
c)
putting right people at right jobs
d)
filling and keeping filled the positions in the organization structure
129.

Which of the following does not form a part of staffing process?

a)

Recruitment

b)

Selection

c)

Performance Appraisal

d)

Resource analysis

130.

Staffing is a ________ function?

a)

Managerial function

b)

Planning

c)

Budget

d)

Top level function

131.

Staffing is very important function these days because of ______________

a)

Increasing size of organisation

b)

Advancement of technology

c)

Complicated behaviour of human beings

d)

All of these

132.

Staffing function begins with ____________

a)

Promotion

b)

Estimating manpower requirements

c)

Selection

d)

Training

133.

Contract of employment contains ________ information.

a)

(a) Job Title

b)

(b) Responsibilities

c)

(c) Allowances

d)

(d) All the above

134.

________ is included in Internal Source of Recruitment.

a)

(a) Promotion

b)

(b) Transfer

c)

(c) Both

d)

(d) None of these

135.

To which source of recruitment the direct recruitment from educational institutions is related?

a)

(a) Employment Exchange

b)

(b) Campus Recruitment

c)

(c) Management Consultants

d)

(d) Direct Recruitment

136.

Introducing employees to the organisation is called ________ .

a)

(a) Recruitment

b)

(b) Selection

c)

(c) Orientation

d)

(d) Placement

137.

Analysing total number of employees required to perform the job in the organisation is known as

a)

(a) Work load analysis

b)

(b) Work force analysis

c)

(c) Recruitment

d)

(d) Selection

138.

Our assets walk out of the door each evening. We have to make sure that they come back the next morning. Here the assets refer to ________ .

a)

(a) Vehicles

b)

(b) Goods

c)

c) Employees

d)

(d) Machines

139.
Staffing is
a)
a setting goals for the organization
b)
translation of plans into actions
c)
putting right people at right jobs
d)
filling and keeping filled the positions in the organization structure
140.

Which of the following does not form a part of staffing process?

a)

Recruitment

b)

Selection

c)

Performance Appraisal

d)

Resource analysis

141.

Staffing function begins with ____________

a)

Promotion

b)

Estimating manpower requirements

c)

Selection

d)

Training

142.

Contract of employment contains ________ information.

a)

(a) Job Title

b)

(b) Responsibilities

c)

(c) Allowances

d)

(d) All the above

143.

________ is included in Internal Source of Recruitment.

a)

(a) Promotion

b)

(b) Transfer

c)

(c) Both

d)

(d) None of these

144.

To which source of recruitment the direct recruitment from educational institutions is related?

a)

(a) Employment Exchange

b)

(b) Campus Recruitment

c)

(c) Management Consultants

d)

(d) Direct Recruitment

145.

Introducing employees to the organisation is called ________ .

a)

(a) Recruitment

b)

(b) Selection

c)

(c) Orientation

d)

(d) Placement

146.

Analysing total number of employees required to perform the job in the organisation is known as

a)

(a) Work load analysis

b)

(b) Work force analysis

c)

(c) Recruitment

d)

(d) Selection

147.

Under which training method, both the technical institutes and the business organisations jointly impart training to their members?

a)

(a) Induction Training

b)

(b) Apprenticeship Training

c)

(c) Vestibule Training

d)

(d) Internship Training

148.

Which of the following aims at examining the ability to learn a new skill by he candidate?

a)

(a) Intelligence Test

b)

(b) Interest Test

c)

(c) Aptitude Test

d)

(d) Personality Test

149.

What is the first step in the process of selection?

a)

(a) Interview

b)

(b) Group Discussion

c)

(c) Screening of Applications

d)

(d) Written Test

150.

From which source of recruitment do we get Badli or casual employee?

a)

(a) Direct Recruitment

b)

(b) Casual Callers

c)

(c) Media Advertisement

d)

(d) Employment Exchange

151.

Which source of recruitment is not available to the new organisations?

a)

(a) Internal

b)

(b) External

c)

(c) Both the above

d)

(d) Direct Recruitment

152.

Imparting skill necessary to perform a job is called

a)

(a) Training

b)

(b) Development

c)

(c) Recruitment

d)

(d) Selection

153.

Analysing existing employees is known as

a)

(a) Work load analysis

b)

(b) Work force analysis

c)

(c) Manpower planning

d)

(d) Recruitment

154.

The purpose of one of the training methods is to make the new employee feel at home and develop a feeling of belonging-ness in the organisation. That method is

a)

(a) Induction training

b)

(b) Apprenticeship training

c)

(c) Internship

d)

(d) Vestibule school

155.

Which of the following is called a negative process:

a)

(a) Recruitment

b)

(b) Training

c)

(c) Selection

d)

(d) Resignation

156.

Training in which Duplicate work model is prepared in a classroom is called

a)

(a) Induction training

b)

(b) Vestibule school

c)

(c) Apprenticeship training

d)

(d) Internship

157.

The suitable method of External Recruitment for getting unskilled labourer is

a)

(a) Recommendations from present employees

b)

(b) Employment exchange

c)

(c) Advertisement

d)

(d) Labour contractors

158.

It is the process of management which is concerned with obtaining, utilising and maintaining a satisfactory and satisfied work force.

a)

Planning

b)

Organising

c)

Staffing

d)

Directing

159.

Staffing ensures the following benefits to the organisation

a)

Helps in discovering and obtaining competent personnel

b)

Ensures the continuous survival

and growth of the enterprise

c)

Improves job satisfaction and morale of employees

d)

All the three.

160.

This analysis would enable an assessment of the number and types of human resources necessary for the performance of various jobs and accomplishment of organisational objectives.

a)

Break Even Analysis

b)

Work Load Analysis

c)

Work Force Analysis

d)

All of these

161.

This analysis would reveal the number and type of human resource available within the organisation.

a)

Work Load Analysis

b)

Break Even Analysis

c)

Work Force Analysis

d)

All of these

162.

Workforce analysis would enable to know whether the organisation is

a)

Understaffed

b)

Overstaffed

c)

Optimally staffed

d)

All of these

163.

It refers to the process of searching for prospective employees and stimulating them to apply for jobs in the organisation.

a)

Selection

b)

Training and Development

c)

Recruitment

d)

Orientation

164.

It is the process of choosing from the pool of the prospective job candidates developed at the stage of recruitment.

a)

Recruitment

b)

Selection

c)

Training and Development

d)

Placement and Orientation

165.

It is the process of introducing the selected employee to other employees and familiarising him with the rules and policies of the organisation.

a)

Recruitment

b)

Selection

c)

Training and Development

d)

Orientation

166.

It refers to the employee occupying the position or post for which the person has been selected.

a)

Recruitment

b)

Selection

c)

Placement

d)

Training and Development

167.

In staffing function, which combination of activities in sequential order is correct?

a)

Recruitment, selection, training, placement

b)

Selection, training, recruitment, placement

c)

Recruitment, selection, placement, training

d)

Recruitment, training, selection, placement

168.

Which one of the following sources is most relevant to recruiting managerial personnel?

a)

Direct recruitment

b)

Employment exchange

c)

Advertisement

d)

Casual callers

169.

The various activities involved in the process of recruitment include

a)

Identification and assessment of the different sources of recruitment

b)

Selecting the most suitable source or sources

c)

Inviting applications from the prospective candidates

d)

All the above

170.

It refers to the horizontal movement of employees along the organisational structure,

a)

Transfer

b)

Promotion

c)

Demotion

d)

All the above

171.

It is a good source of filling the vacancies with employees from over staffed departments.

a)

Transfer

b)

Promotion

c)

Direct Recruitment

d)

Government Exchanges

172.

14. Under this method of recruitment, a notice is placed on the notice board of the organisation containing the details of the jobs available.

a)

Casual Callers

b)

Direct Recruitment

c)

Labour Contractor

d)

Employees Recommendation

173.

Under this method of recruitment, an organisation maintains a database of unsolicited applicants in their offices.

a)

Direct Recruitment

b)

Casual Callers

c)

Employment Exchange

d)

Placement agencies and Consultant

174.

16. This source of recruitment basically specialises in filling up the vacancies at the middle level and top level management.

a)

Direct Recruitment

b)

Casual Callers

c)

Placement agencies and Management Consultant

d)

Advertisement on Television

175.

It is suitable for filling casual vacancies when work load is high or when certain number of permanent workers are absent.

a)

Direct Advertisement

b)

Casual Callers

c)

Placement Agencies and Management Consultant

d)

Advertisement on Television

176.

Which of the following is not an advantage of using external sources of recruitment?

a)

Qualified personnel

b)

Wider choice

c)

Fresh talent

d)

Economical Source

177.

Which of the following is not a disadvantage of using external sources of recruitment?

a)

Dissatisfaction among existing staff

b)

Lengthy process

c)

The scope for induction of fresh talent is reduced

d)

Costly process

178.

The highest level need in the Maslow's hierarchy theory of motivation is

a)

Esteem need

b)

Social need

c)

Self actualization need

d)

Safety need

179.

The process of converting the message into communication symbols is known as

a)

Decoding

b)

Encoding

c)

Media

d)

noise

180.

Grapevine is

a)

Formal communication

b)

Barriers to communication

c)

Lateral communication

d)

Informal communication

181.

Which of the following is a financial incentive?

a)

Job enrichment

b)

organisational climate

c)

Job security

d)

Retirement benefits

182.

In the context of management of an organisation, _____________ refers to the process of instructing, guiding,counselling, motivating and leading people in the organisation to achieve its objectives.

a)

Planning

b)

Directing

c)

Staffing

d)

Organising

183.

Every manager can direct his immediate subordinate and take instructions from his immediate boss. Identify the feature of directing.

a)

Directing initiate action

b)

It is a continuous process

c)

Flows from top to bottom

d)

Takes at every level of management

184.

Which of the following is included in the function of Directing?

a)

Instructing

b)

Guiding

c)

Motivating

d)

Leading

e)

All of these

185.

The communication network in which all subordinates under a supervisor communicate through supervisor only is:

a)

Single Chain

b)

Inverted-V

c)

Wheel

d)

Free flow

186.

S Ltd assured their employees that in spite of recession no worker will be retrenched form the job. Name the type of incentive offered to the employees.

a)

a. Recognition

b)

b. Job enrichment

c)

c.Job Security

d)

d. Fringe benefit

187.

At which level of management directing takes place ?

a)

Top

b)

Middle

c)

Low

d)

At every level

188.

Name the style of leadership in which a leader gives orders and insists that they are obeyed.

a)

Democratic leadership

b)

laissez-faire leadership

c)

Autocratic leadership

d)

Participative leader

189.
Keeping a check on the working of employees is
a)
Supervision
b)
Motivation
c)
Directing
d)
none of the above
190.
These are those leaders who helps in active participation of his employees in the working
a)
Autocratic 
b)
Democratic
c)
Free-reign
191.
Displaying name of the employee on the notice board for the job performed by him(good work) is which kind of non financial motivation
a)
Status
b)
Employee Recognition
c)
Job Security
d)
Career advancement
192.
This is the process which helps in molding the behavior of employees from negative to positive
a)
Supervision
b)
Motivation
c)
Incentive
d)
Leadership
193.

Trendz Industries provides free car, rent free home and medical allowance to Suresh (director of the company ). Discuss the incentive offered to Ramesh.

a)

Productivity Linked wage Incentives

b)

Bonus

c)

Pay and allowances

d)

Perquisites

194.

Directing takes place throughout the life of the organisation irrespective of people occupying managerial positions. Identify the characteristic highlighted in the above statement

a)

Directing flows from top to bottom

b)

Directing is a continuous activity

c)

Directing initiates action

d)

Directing is a key managerial function

195.

Spread of rumors is possible in--------------communication.

a)

Informal

b)

formal

c)

friendship

196.

Identify the style of leadership the person is following.

a)

Autocratic

b)

participative

c)

free -rein

197.

Obstruction or hindrance to communication like poor telephone connection, inattentive receiver etc. are termed as--------------.

a)

Noise

b)

pollution

c)

no idea

198.

A one who conveys his thoughts or ideas in communication process is known as------------

a)

sender

b)

receiver

c)

sir/maam

199.

Status comes under the following type of barrier

a)

a. Semantic barrier

b)

b.Organisational barrier

c)

c.Non-semantic barrier

d)

d.Psychological barrier

200.

The communication network in which all subordinates under a supervisor communicate through supervisor only is:

a)

a.Single Chain

b)

b.Inverted-V

c)

c.Wheel

d)

d.Free flow

201.

The highest level need in the need hierarchy of Abraham Maslow is:

a)

a.Safety need

b)

b.Belongingness need

c)

c.Self-actualisation need

d)

d.Prestige need

202.

It is the activity of influencing people to strive willingly for group objectives. Identify it.

a)

a. Motivation

b)

b.Leadership

c)

c. Communication

d)

d.Supervision

203.

S Ltd assured their employees that in spite of recession no worker will be retrenched form the job. Name the type of incentive offered to the employees.

a)

a. Recognition

b)

b. Job enrichment

c)

c.Job Security

d)

d. Fringe benefit

204.

At which level of management directing takes place ?

a)

a. Top

b)

b.Middle

c)

c.Low

d)

d.At every level

205.

Name the style of leadership in which a leader gives orders and insists that they are obeyed.

a)

a. Democratic leadership

b)

b. laissez-faire leadership

c)

c. Autocratic leadership

d)

d. Participative leader

206.

Name the response of the receiver to the message.

a)

a.Encoding

b)

b.Decoding

c)

c.Sender

d)

d.Feedback

207.
Keeping a check on the working of employees is
a)
Supervision
b)
Motivation
c)
Directing
d)
none of the above
208.
These are those leaders who helps in active participation of his employees in the working
a)
Autocratic 
b)
Democratic
c)
Free-reign
209.
This is the process which helps in molding the behavior of employees from negative to positive
a)
Supervision
b)
Motivation
c)
Incentive
d)
Leadership
210.
Displaying name of the employee on the notice board for the job performed by him(good work) is which kind of non financial motivation
a)
Status
b)
Employee Recognition
c)
Job Security
d)
Career advancement
211.

Doctor Sharma wrote a letter to his Engineer friend. His friend is unable to get the meaning of some words which is written in medical terminology. Name the type of communication barrier.

a)

Personal Barrier

b)

Semantic barrier

c)

Psychological Barrier

d)

None of the above

212.
A teacher asked on of his students to go in office . Before completing the sentence , the student said I got the message and brought chalk from the office,but the teacher want that he should bring the attendance register. Name the type of communication barrier
a)
Premature Evaluation
b)
Lack of proper attention
c)
Unclassified assumption
d)
Distrust
213.

This is not a type of example of psychological barrier.

a)

Distrust

b)

Lack of proper attention

c)

Lack of confidence of superior in subordinate

d)

Premature Evaluation

214.

Trendz Industries provides free car, rent free home and medical allowance to Suresh (director of the company ). Discuss the incentive offered to Ramesh.

a)

Productivity Linked wage Incentives

b)

Bonus

c)

Pay and allowances

d)

Perquisites

215.

1) The function of management which involves guiding employees and giving instructions is

a)

staffing

b)

organising

c)

coordination

d)

directing

216.

2) Maria's dream is to achieve the best singer award in Indian Idol National Singing competition.The need as per Abraham Maslow's need hierarchy being referred to in this statement is

a)

safety need

b)

belongingness need

c)

self actualisation need

d)

physiological need

217.

3) XYZ Co Ltd has decided to offer car and medical allowance to its departmental managers,the type of financial incentive offered here is

a)

pay allowances

b)

bonus

c)

retirement benefits

d)

perquisites

218.

4) PQR Co Ltd has made it mandatory for their employees to to attend at least two orientation programmes per year to be eligible for promotions.Identify the non financial incentive offered here

a)

status

b)

organisational climate

c)

career advancement opportunity

d)

job security

219.

5) Azeema Co Ltd which completed ten years successfully,has gifted ceramic dinner sets to its employees.Identify the non finacial incentive offered here

a)

job security

b)

employee participation

c)

job enrichment

d)

employee recognition programme

220.

6)" A good leader should be a role model to others",which quality of a good leader is highlighted here?

a)

knowledge

b)

integrity

c)

initiative

d)

motivation skills

221.

7) A good leader should understand people and maintain good relations with them.The quality of a good leader highlighted here is

a)

self confidence

b)

communication skills

c)

social skills

d)

motivational skills

222.

8) Charlene has joined the Choir group of her parish church,which need as per Abraham Maslow's theory is satisfied here?

a)

basic need

b)

safety need

c)

affiliation need

d)

esteem need

223.

9) The highest level need in Abraham Maslow's need hierarchy theory is

a)

safety need

b)

belongingness need

c)

self actualisation need

d)

esteem need

224.

10) Satish has installed CCTY Cameras in his Housing society,which need as per Maslow's theory is satisfied here?

a)

safety need

b)

basic need

c)

belongingness need

d)

esteem need

225.

11) Which of the following satisfies esteem needs?

a)

status

b)

profit sharing

c)

bonus

d)

retirement benefits

226.

12) Which of the following is NOT a financial incentive?

a)

pay and allowance

b)

stock option

c)

status

d)

perquisites

227.

Need hierarchy theory of motivation has been given by

a)

Maslow

b)

Fayol

c)

Taylor

d)

Koontz

228.

Which one of the following is not a financial incentive?

a)

Bonus

b)

Provident Fund

c)

Co-partnership

d)

Challenging job

229.

Which one of the following is a non-financial incentive?

a)

Recognition

b)

Perquisite

c)

Retirement benefit

d)

Stock option

230.

_____is the process of stimulating people to engage in goal-directed behaviour.

a)

Communication

b)

Motivation

c)

Directing

d)

None of these

231.

___ aims at instructing, guiding, motivating people to achieve the desired results.

a)

Communication

b)

Directing

c)

Motivating

d)

Organising

232.

Mohit recently got a raise in his salary due to annual increment. Which of his human needs is being satisfied through this?

a)

Security Needs

b)

Belonging Needs

c)

Self Actualisation Needs

d)

Basic Physiological Needs

233.

Ashutosh works as a manager in Kuber Ltd. Besides the salary, the company offers him benefits such as free housing, medical aid and education to the children, etc. Identify the type of incentive being offered to him.

a)

Perquisites

b)

Job Enrichment

c)

Co-partnership

d)

Pay and allowances

234.

Boom Limited gives due weightage to the perquisites and prestige of job so that the designation helps to satisfy the psychological, social and esteem needs of an individual. Identify the type of incentive being described in the above lines.

a)

Employee empowerment

b)

Job security

c)

Status

d)

Perquisites

235.

Directing takes place at ___ levels of management.

a)

Top

b)

Middle

c)

Lower

d)

All

236.

Yamini received a special gold coin from her school management for exceptionally good board result of her students in her subject. Identify the need of Yamini being fulfilled as per Maslow’s Need Heirarchy Theory.

a)

Esteem Needs

b)

Belonging Needs

c)

Self Actualisation Needs

d)

Basic Physiological Needs

237.

Q1. ------------------------- ensures that actual activities conform to planned activities .

a)

Planning

b)

Organising

c)

Controlling

d)

Staffing

238.

Q2. Which of the following is a characteristic of controlling?

a)

Goal oriented

b)

Pervasive

c)

Continuous

d)

All

239.

Which of the following highlights the significance of controlling?

a)

Ensures order and discipline

b)

Helps achieving organisational goals

c)

Efficient use of Resources

d)

All

240.

When something goes wrong in these areas, the entire organisation suffers. They are ----------------------

a)

Key Defining Areas

b)

Key losing Areas

c)

Key Performing Areas

d)

Key Result Areas

241.

Pick the odd one out

a)

Reduction of defects from 10 to 2.

b)

Reduce cost by 5%

c)

Improving motivation level of employees

d)

Sales target to increase by 20lakhs.

242.

Identify the incorrect statement

a)

Planning without controlling is meaningless

b)

Planning is blind without controlling

c)

Planning and controlling are both forward looking

d)

Planning and controlling are both backward looking

243.

Identify the correct order

(1) Measuring Performance

(2) Taking Corrective Action

(3) Analysing deviation

(4) Comparing performance with standards

a)

4-3-2-1

b)

1-2-3-4

c)

1-4-3-2

d)

2-3-4-1

244.

Which of the following helps in judging accuracy of the standards set?


a)

Planning

b)

Staffing

c)

Controlling

d)

All

245.

The last step in controlling process is-------------

a)

Analysing deviation

b)

Taking Corrective action

c)

Measuring performance

d)

Establishing standard

246.

Which of the following is a quantitative standard?

a)

Improving employee relations

b)

Improving reputation

c)

Cost cut by 10%

d)

Improving motivation

247.

Which principle is based on the belief that an attempt to control everything may end up in controlling nothing?

a)

Key Resulting areas

b)

Critical point control

c)

Management by exception

d)

Standard by exception

248.

Which step precedes ‘Comparing actual performance with standards’?

a)

Setting performance standards

b)

Analysing Deviations

c)

Measurement of Actual Performance

d)

None

249.

What should be the ‘Focus Point’ for a manager while controlling?

a)

Key Resulting Areas

b)

Management by exception

c)

Control by exception

d)

All of the given

250.

Which of the following is not a process of controlling?

a)

Analyzing deviations

b)

Integrates employees efforts

c)

Taking corrective measures

d)

Setting performance standards

251.

Remedial actions taken to prevent deviation in future is called-------------------------------------

a)

Measurement of actual performance

b)

Taking corrective actions

c)

Analyzing deviations

d)

Setting performance standards

252.

(a)   implies measurements of accomplishment against the standard and correction of deviations.

253.

Controlling helps in judging accuracy of ------------------

(a)  

254.

Controlling Ensures______________ and_____________in the organisation.

(a)  

255.

(a)   is a prerequisite for controlling.

256.

A manager should set standards in a precise (a)   terms to make comparisons easy.

257.

Planning is prescriptive whereas controlling is (a)   .

258.

Planning and Controlling are both_________________and____________________functions.

(a)  

259.

CPC stands for (a)  

260.

KRAs stands for (a)  

261.

Which step in controlling includes personal observation and sample checking?

(a)  

262.

Which function of management involves monitoring the organization in order to determine if the organization is operating efficiently and effectively?

a)

planning

b)

organizing

c)

structuring

d)

controlling

263.

_______ provide managers with information about how well the organizational strategy and structure are working.

a)

Reward policies

b)

Rules and guidelines

c)

Control systems

d)

Programmed decisions

264.

Which type of control is used by employees to constantly monitor the quality of the goods or services they provide at every step of the production process and inform managers as soon as they discover problems?

a)

feedback control

b)

feedforward control

c)

concurrent control

d)

output control

265.

When the new game controller came out, customers soon went on the website to complain that it was difficult to operate because the buttons were too small. The engineers received this information and quickly released a new model with larger buttons. What type of control aided this decision?

a)

output control

b)

concurrent control

c)

clan control

d)

feedback control

266.

What happens in step 1 of the control process?

a)

Customers provide information about their reactions to goods and services so corrective action can be taken if necessary.

b)

Managers are given immediate feedback on how efficiently inputs are being transformed into outputs.

c)

Managers decide on the standards of performance, goals, or targets that they will use in the future for performance evaluation.

d)

Managers evaluate whether—and to what extent—performance deviates from the standards of performance.

267.

In the final step in the control process, managers

a)

measure output.

b)

evaluate behavior.

c)

make changes if needed.

d)

compare performance against the standards.

268.

When measuring actual performance,

a)

output and behavior are always easy to measure at the same time.

b)

behavior and output are harder to measure in nonroutine or complex organizational activities.

c)

in nonroutine activities, it is easier to measure behavior than output.

d)

behaviors are easier to measure than outputs because they're more tangible and objective.

269.

_______ control takes advantage of the power of organizational culture to serve a dual function of keeping organization members goal-directed while open to new opportunities.

a)

Feedforward

b)

Clan

c)

Concurrent

d)

Feedback

270.

Which organizational control system uses shared values, norms, and socialization as measures of control?

a)

output control

b)

behavior control

c)

feedback control

d)

clan control

271.

Control helps managers build competitive advantage.

a)

True

b)

False

272.

A control system must to be flexible in order to be effective.

a)

True

b)

False

273.

Behaviors are generally easier to measure than outputs because they are more tangible and objective.

a)

True

b)

False

274.

Leverage ratios measure organizational performance based on how well managers borrow money or use equity to finance operations.

a)

True

b)

False

275.

_______ systems are the formal monitoring, evaluation, and feedback systems that allow managers to determine if the organization's strategy and structure are working according to plan.

a)

Cultural

b)

Routine

c)

Control

d)

Organizing

276.

In order to anticipate problems before they arise, managers should develop a system for _______ control.

a)

feedforward

b)

concurrent

c)

behavior

d)

clan

277.

A manufacturing company that produces bolts and washers decides to use a new steel supplier. The manufacturing company wants to ensure that the materials from the supplier are delivered on time and within the specifications needed to meet the manufacturing company's product goals. What form of control system could the manufacturing company implement to ensure its needs are met?

a)

concurrent

b)

feedforward

c)

output

d)

clan

278.

During the conversion stage, managers use _______ control to recognize when problems are arising.

a)

feedforward

b)

concurrent

c)

input

d)

clan

279.

An online clothing retailer discovered that the majority of the returns it received were the result of incorrect sizing. The retailer then worked with the clothing manufacturing company to improve the accuracy of its sizing patterns. This demonstrates the use of _______ control.

a)

feedforward

b)

concurrent

c)

feedback

d)

input

280.

A customer service team identifies a goal of three business days for addressing all customer concerns. In the context of a control process, this goal is

a)

measuring actual performance.

b)

comparing actual performance against chosen standards.

c)

implementing a feedback measure.

d)

establishing a standard of performance.

281.

School attendance records in the context of a control process are an example of

a)

evaluating performance.

b)

initiating corrective action.

c)

measuring actual performance.

d)

comparing results.

282.

Which one of the following is not the step in the process of controlling?

a)

Measurement of actual performance

b)

Establishing reporting relationship

c)

Setting performance standards

d)

Taking corrective action

283.

If deviations are minor, it should

a)

Be taken seriously

b)

Be ignored

c)

Be reported to top level

d)

None of the above

284.

In Controlling, actual performance is compared with

a)

Performance of other employees

b)

Performance of previous year

c)

Planned Performance

d)

None of the above

285.

Planning provides

a)

Direction to Controlling

b)

Base of Controlling

c)

Standard for Controlling

d)

All of the above

286.

Controlling and Planning are

a)

(a) Independent functions

b)

(b) Interdependent functions

c)

(c) Both (a) and (b)

d)

(d) None of the above

287.

Controlling is

a)

Backward looking function

b)

Forward looking function

c)

Both backward as well as forward looking function

d)

None of the above

288.

Controlling is performed at

a)

Top level

b)

Middle level

c)

Supervisory level

d)

All of the above

289.

Management by exception refers to:

a)

Controlling significant deviations

b)

Focus on key result areas

c)

Check on each and every activity

d)

Keep a control on everything

290.

Standards can be set in the following terms:

a)

Only Qualitative

b)

Only Quantitative

c)

Both Qualitative and Quantitative

d)

Neither Qualitative nor Quantitative

291.

Controlling function brings back the management cycle to which function?

a)

Directing

b)

Planning

c)

Organising

d)

Staffing

292.

Under critical point, control manager

a)

Critically observes and takes action on every deviation

b)

Ignores deviation

c)

Gives more importance to deviations taking place in key areas

d)

None of the above

293.

An efficient control system helps to ________________.

a)

accomplish organisational objectives

b)

boost employee morale

c)

judge accuracy of standards

d)

All of these

294.

This is the last step in the process of controlling.

a)

Analysing deviations

b)

Taking corrective action

c)

Setting performance standard

d)

Measurement of performance

295.

When the deviations go beyond the acceptable range, especially in the importance area, it demands immediate managerial attention so that deviations do not occur again and standards are accomplished.

a)

(a) Management by exception

b)

(b) Critical point control

c)

(c) Both (a) and (b)

d)

(d) Analysing deviations

296.

Which of the following represents quantitative standards?

a)

Improving goodwill

b)

Time to be spent in performing a task

c)

Improving the motivation level of employees

d)

None of these