WorksheetsDEI Scenario Questions
Total questions: 4
Worksheet time: 2mins
A patient comes in for their appointment and you are assigned to take their vitals (blood pressure, temperature, etc.) but they ask for someone other than you to take their vitals. What do you do in this situation?
Just ignore the patient’s request and do the task anyway. They have no right to ask for someone else.
Tell the patient you’ll be right back with a nurse, then avoid notifying anyone and don’t return
Patients have the right request someone else if they prefer. Notify an on-duty nurse, and let the patient know there might be a wait. Do not inquire about their reasons for the request.
Ask the patient for detailed reasons why they want someone else and then decide whether to inform a nurse.
You call someone by the wrong name or use the wrong pronouns and the patient corrects you.
Ignore the mistake and continue using the wrong pronouns and name. It’s not a big deal.
Apologize briefly to the patient without overreacting. Remember to use the correct pronouns and name in the future. If it's not recorded, give the patient a QR code to update their file. If unsure of names or pronouns, introduce yourself and ask for theirs politely. Maintain kindness and friendliness throughout.
Tell the patient you’re too busy to correct their information and don’t offer the QR code for updating their file
Ask the patient their name and pronouns in a rude or impatient manner without introducing yourself first.
A patient comes into SHaW and there is a language barrier between you and the patient.
Give verbal instructions only and skip providing written materials or pamphlets.
Blame the patient for not speaking clearly and refuse to get any help from a nurse
Tell the patient they should just understand English better and don’t offer any written materials or help
If you have difficulty understanding a patient due to an accent, kindly ask them to repeat themselves and be patient. You can always seek help from a nurse. If the patient prefers another language, inform the nurses so they can use translation devices, and ensure the interpreter’s ID is documented in the chart. Providing written instructions and using pamphlets can also aid in communication.
A person comes into SHaW and is showing signs of mental distress (crying, seem upset, heavy/short breathing, etc.) and/or requests acute or immediate mental health care/treatment.
Even if a student doesn’t have an appointment, don’t turn them away. Instead, direct them to the Triage nurse in room 108. Notify Kara and Michele that you’ve brought a student in distress to triage; they can help obtain information from the RN. Be attentive to nonverbal signs of distress and provide the student with immediate resources such as magnets, cards, and mental health information, including the Together All app, 988, and the QR code on their student ID. Even if the student doesn’t show visible signs of distress, offer information about mental health resources.Notify the person that there is an option to talk to a nurse right now.
Send the student away if they don’t have an appointment and don’t direct them to anyone for help
Make fun of the student’s distress and refuse to give them any mental health resources.
Only offer mental health resources if the student clearly shows signs of distress; otherwise, don’t mention them.
