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REVISION - Supply Chain Management (chp3&4)

Total questions: 22

Worksheet time: 12mins

Name
Class
Date
1.

Which of the following is NOT a driver of effective supply chain planning?

a)

Supply Chain Visibility

b)

Resource Utilization

c)

Ignoring Customer Demand

d)

Simultaneous Resources Consideration

2.

Which key process in supply chain planning involves collaboration to ensure timely delivery of services?

a)

Reverse Logistics

b)

Life Cycle Support

c)

Manufacturing Customization

d)

Customer Relationship Collaboration

3.

Which type of planning involves creating a time-sequenced plan to manufacture products?

a)

Demand Planning

b)

Reverse Logistics

c)

Logistic Planning

d)

Production Planning

4.

Reliability, responsiveness and credibility are an example of customer expectations related to logistical performance

a)

TRUE

b)

FALSE

5.

Supply chain visibility primarily helps in managing inventory in transit

a)

TRUE

b)

FALSE

6.

Which of the following is NOT a component of demand management forecast?

a)

Pricing Changes

b)

Vehicle Availability

c)

Promotional Plans

d)

Historical Forecast

7.

Reverse logistics involves managing the flow of finished goods to the customer.

a)

TRUE

b)

FALSE

8.

The term 'spatial convenience' is best described as:

a)

The inventory management strategy

b)

The ease of access to the product for the customer

c)

The storage of products in multiple locations

d)

The delivery speed of products to customers

9.

Customer expectations in logistics typically include factors such as :

a)

Service reliability, responsiveness, and access

b)

Marketing campaigns and customer loyalty

c)

Supplier reputation and reliability

d)

Product variety and availability

10.

Which option is NOT a common method to source supply chain planning applications?

a)

Custom develop for the organization

b)

Purchase from competitors

c)

Module within an ERP system

d)

Package solution contained in a larger supply chain management system

11.

Building long-term relationships with supply chain participants is the main goal of relationship marketing.

a)

TRUE

b)

FALSE

12.

Production planning should not consider the limitations of manufacturing resources.

a)

TRUE

b)

FALSE

13.

Which of the following is a basic customer services offered to customers.

a)

With the right amount

b)

Of the right product

c)

With the right services

d)

With the right information

14.

Production planning can safely disregard constraints like facility equipment without affecting the final plan.

a)

TRUE

b)

FALSE

15.

Production planning can safely disregard constraints like facility equipment without affecting the final plan.

a)

TRUE

b)

FALSE

16.

THREE (3) discrepancies must be overcome to enable exchange of goods and service are

a)

Discrepancy in space, time, quantity

b)

Discrepancy in space, time, price

c)

Discrepancy in space, time, quantity and assortment

d)

Discrepancy in place, time, quantity and assortment

17.

Demand management system is NOT the information technology component of the sales & operation planning (S&OP).

a)

TRUE

b)

FALSE

18.

zero-defect approach is NOT taken across the board for all customers

a)

TRUE

b)

FALSE

19.

The three levels of customer accommodation are

a)

customer service

b)

customer success

c)

customer satisfaction

d)

customer preferences

20.

Customer relationship collaboration is one of the key processes that require coordination in supply chain planning.

a)

TRUE

b)

FALSE

21.

High expectations always result in satisfied customers.

a)

TRUE

b)

FALSE

22.

Reverse logistics is responsible for managing the return of goods from the customer back to the company.

a)

TRUE

b)

FALSE