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WorksheetsGeneral Knowledge Uisce Éireann Quiz
Total questions: 26
Worksheet time: 16mins
What is Uisce Éireann a subsidiary of?
Ervia
Irish Water
Bord Gáis Éireann
Local Authorities
When did Uisce Éireann take over responsibility for public water and wastewater services from the Local Authorities?
1st January 2016
January 2015
1st January 2013
1st January 2014
Who is the economic regulator for Uisce Éireann?
The Irish Government
Ervia
he Environmental Protection Agency (EPA)
The Commission for Regulation of Utilities (CRU)
What should be avoided when logging a contact?
Capturing all necessary information
Using shorthand or acronyms
Using respectful language
Being clear and concise
Why is it important to log a customer contact?
To provide a full and complete communication history of our interactions with the customer
To track performance
To manage inventory
To monitor social media activity
What is the impact of not logging or incorrectly logging a contact?
It can reduce the workload of agents
It can improve customer satisfaction
It has no impact
It can result in additional outbound calls to customers to gather missing information
What does NDTFR stand for?
Non-Domestic Tariff Harmonization Regulation
National Domestic Tariff Framework Review
Non-Domestic Tariff Harmonization Review
Non-Domestic Tariff Framework Review
What is one of the benefits of the new tariff framework?
More complex charging structure
Increased bill volatility
Enhanced transparency regarding customer charges
Higher costs for all customers
What does AQ stand for?
Annual Quality
Annual Quorum
Annual Quantity
Annual Quota
How often is the AQ calculated?
Biannually
Annually
Quarterly
Monthly
What is the standing charge for Tariff Band 1 for usage prior to 1st October 2024?
€83.76
€43.76
€33.76
€56.76
When will the new set of national water and wastewater business charges come into effect?
1st October 2023
1st October 2024
1st October 2025
1st October 2026
What is the volumetric rate for Tariff Band 1 for usage from 1st October 2024 to 30th September 2025?
€1.87/m³
€2.19/m³
€2.00/m³
€2.50/m³
Are water supply and wastewater collection services currently subject to VAT?
Yes, for all services
Yes, always
No, except for Tankered Waste, Sludge, and Leachate
No, never
What must be done if a customer wants to back date further than the current accounts service agreement date?
Request a Tenancy Agreement/Bill of Sale/Proof of Purchase
Complete the MIMO without any documentation
Inform the customer that backdating is not allowed
How many calendar days in advance can MIMOs be completed?
5 days
10 days
15 days
30 days
When can 'The Occupier' be used while performing a MIMO?
When all attempts to establish the new customer have failed
When the new customer is on the phone
When the customer is moving out
According to the CRU definition, what constitutes a complaint?
A customer making a payment
A customer providing negative feedback
A customer expressing dissatisfaction with an expectation for a response
A customer asking for information
What should agents do if a customer is not happy with the response to a complaint?
Advise customer that UÉ cannot help
Escalate the complaint to the Customer Service Manager
Close the complaint immediately
Transfer the call to manager
What is the timeframe for contacting a customer with a resolution or plan for a complaint?
Within 5 days
Within 7 days
Within 3 days
Within 1 day
What is a 'Green' complaint?
A high-profile complaint
A standard complaint requiring follow-up
A note of dissatisfaction with no further follow-up required
A serious complaint with health and safety impact
What is the role of the Environmental Protection Agency (EPA) in relation to Irish Water?
To handle all customer complaints
To manage billing queries
To protect and improve the environment
To regulate customer service
What is the timeframe for resolving complaints as per the code of practice?
Within 2 months
Within 1 month
Within 4 months
Within 3 months
Which reading pattern most commonly indicates a potential leak?
E → A
A → E
E → E
A → A with a sudden spike in
Which scenario describes a shared supply?
A business with two meters
One meter supplying multiple units (e.g., shop and an apartment)
A property with sprinkler systems
Two neighbours sharing a bill intentionally
What is the highlighted part on the image called.
