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Email Etiquette & Parts of an Email

Total questions: 36

Worksheet time: 1hrs 15mins

Name
Class
Date
1.

"Good morning," is an example of a _________.

a)

Greeting

b)

Signature

c)

Closing

d)

Subject

2.

Why shouldn't you write an email like a text message?

a)

It leaves out important email parts like greetings, closings, and signature

b)

Grammar rules are often not followed

c)

The message is too informal

d)

All of these

3.

Sincerely, Regards, and Thank you, are examples of what?

a)

Greeting

b)

Closing

c)

Signature

d)

Subject

4.

Why should you not write in ALL CAPS?

a)

It comes off as yelling

b)

It takes longer to read

c)

It looks unprofessional

d)

All of these

5.

In the body of your email message, you should put your greeting, message, closing, and signatures on separate lines.

a)

True

b)

False

6.

Which is appropriate to use in an email?

a)

Hard to read fonts

b)

Fun, bright colors

c)

Slang

d)

Standard, formal English

7.

Choose the best email subject line:

a)

ANSWER ME NOW!!!! >:-(

b)

open plz

c)

1st Hour, Power School Question

d)

1st Hour

8.

Ultimately, the way you write an email...

a)

showcases your professionalism, efficiency, respect and common sense to the recipient of your email

b)

showcases that you know how to write an email to high and low registers

c)

showcases your ability to be a good writer

d)

showcases your problems, ethics, responsibility and cooperation

9.

What is wrong with this email?

a)

The subject is missing the class period.

b)

The sender did not include his/her name in the closing.

c)

All of the above.

10.

What does the paperclip icon do?

a)

Attaches a file

b)

Inserts emojis

c)

Adds another recipient

d)

Puts two emails together

11.

True or False: You must include a Cc recipient in every email.

a)

True

b)

False

12.

True or False: Emojis are extremely professional in an email to a teacher.

a)

False

b)

True

13.

Dear Dr. Smith

Thank you for reading my email.

a)

Correct

b)

Incorrect

14.

Which email greeting is correct?

a)

Hi mr Simpson

b)

Hello Dwayne

c)

Dear Taylor Swift,

d)

Hi gerald,

15.

Your email greeting should always end with a

a)

period.

b)

comma,

c)

exclamation mark!

d)

question mark?

16.

You are writing to your colleague Dave?

Which TWO of these 'Salutations' would be best to use?

a)

Hello Dave

b)

Hey Davey

c)

Dear Sir

d)

Dear Dave

17.

Who should I send an 'Informal Email' to?


(select TWO)

a)

Teacher

b)

Friend

c)

Manager

d)

Business

e)

Family

18.
It is always important to have a subject line in an email.
a)
True
b)
False
19.
Emails create a permanent record.
a)
True
b)
False
20.
Proofreading is not important in emails as it is considered casual communication.
a)
True
b)
False
21.
You are upset about the content of an email you receive. What is your next course of action?
a)
Reply back immediately highlighting why you are upset.
b)
Take some time to reflect on whether you are going to reply or handle the situation in a different manner.
c)

Immediately go to Mr. Verroco.

d)
Go home. You have had enough for today.
22.
Knowing your audience is important in email communication.
a)
True
b)
False
23.

A closing is a polite ending to a message. Which is not a suitable example of a closing?

a)

Best regards,

b)

Sincerely

c)

Thank you

d)

Good bye

24.

Always proofread your email for ________ errors before sending.

a)

Spelling

b)

Grammar

c)

Punctuation

d)

All of the above

25.

You should --------- your emails before sending. Once they are sent cannot get them back.

a)

return

b)

reply

c)

review

d)

remind

26.

What is "email etiquette"?

a)

written or spoken communication

b)

your attitude toward the subject

c)

an established set of guidelines and expectations for how people should communicate electronically

d)

an opening or greeting

27.

Email and electronic communication is a part of our personal, academic, and professional lives.

a)

true

b)

false

28.

Maintaining proper email etiquette will help get your message across ineffectively and inappropriately.

a)

true

b)

false

29.

Select all of the reasons below you might email a teacher for an appropriate purpose.

a)

to ask about an assignment

b)

to question a grade

c)

to send them a funny YouTube video

d)

to request further clarification about an assignment

30.

It is a good idea to sign your full name at the end of your emails.

a)

true

b)

false

31.

What is "tone"?

a)

written or spoken communication

b)

your attitude toward the subject

c)

an established set of guidelines and expectations for how people should communicate electronically

d)

an opening or greeting

32.

You should include sarcasm and humor in emails to teachers.

a)

true

b)

false

33.

Emails to teachers should have a positive and academic tone.

a)

true

b)

false

34.

What is "discourse"?

a)

written or spoken communication

b)

your attitude toward the subject

c)

an established set of guidelines and expectations for how people should communicate electronically

d)

an opening or greeting

35.

When you write to a teacher and a friend, you should use the same kind of discourse.

a)

true

b)

false

36.

In addition to every tweet, snap, gram, and tik tok you send off into the digital abyss, emails never go away.

a)

true

b)

false