What analytical tool is this describing?

Used to analyse the Internal, External Operating and

External Macro factors affecting the business

What analytical tool is this describing?

• Used to list and evaluate forces to analyse all of the

• influences on the business situation

What analytical tool is this describing?

• Used to categorise stakeholders based on

• their power and interest in a business decision

Customers, competitors, suppliers and interest groups are from which part of the business environment?

Owners, Managers and emplloyees are from which part of the business environment?

Organisational Culture, Organisational Structure and Business Functions are from which part of the business environment?

Introducing automation through new machinery and equipment are from which part of the business environment?

If a change in qualifications is required to continue to deliver a service for a business, which part of the business environment has this come from?

Corporate culture, management styles, organisational structures, competition and legislative compliance are all examples of:

Pricing

Advertising

Product

Technology and

New business

are all examples of:

Refers to the shared values, attitudes and beliefs that

characterise members of an organisation and guide its practices

This refers to the hierarchy within an organisation and

outlines the roles and responsibilities and the different levels of management

An Autocratic leader has which of the following traits?

I. Management and employees make decisions together

II. Manager has total control

III. Consults with stakeholders

IV. Makes all the decisions

V. Persuades others to follow

VI. Involves stakeholders in the change

VII. Maintains control over the change

VIII. Participation of stakeholders in the change processI.

An Persuasive leader has which of the following traits?

I. Management and employees make decisions together

II. Manager has total control

III. Consults with stakeholders

IV. Makes all the decisions

V. Persuades others to follow

VI. Involves stakeholders in the change

VII. Maintains control over the change

VIII. Participation of stakeholders in the change processI.

An Consultative leader has which of the following traits?

I. Management and employees make decisions together

II. Manager has total control

III. Consults with stakeholders

IV. Makes all the decisions

V. Persuades others to follow

VI. Involves stakeholders in the change

VII. Maintains control over the change

VIII. Participation of stakeholders in the change processI.

An Participative leader has which of the following traits?

I. Management and employees make decisions together

II. Manager has total control

III. Consults with stakeholders

IV. Makes all the decisions

V. Persuades others to follow

VI. Involves stakeholders in the change

VII. Maintains control over the change

VIII. Participation of stakeholders in the change processI.

Which of these are strategies to overcome resistence to change? (2 answers)

Which of these are reasons for resistence to change? (2 answers)

What does this describe?

"The process of causing a function or practice in business to become different"