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Worksheets

MM ✨quiz✨

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

________ are basic human requirements, while ________ are the ways in which those requirements are satisfied.

a)

Wants; needs

b)

Demands; wants

c)

Needs; wants

d)

Needs; demands

e)

Demands; needs

2.

When Frank buys his own house, he would like to have a home theater system and a jacuzzi. He plans to save enough money in the next three years so that he can fulfill his wish. Frank's desire for the home theater and the jacuzzi is an example of a(n) ________.

a)

need

b)

want

c)

demand

d)

unstated need

e)

latent demand

3.

Car rental firms, hair dressers, and management consultants provide ________.

a)

goods

b)

experiences

c)

events

d)

services

e)

information

4.

Soccer's World Cup is promoted aggressively to both companies and fans. This is an example of marketing a(n) ________.

a)

idea

b)

place

c)

luxury item

d)

event

e)

service

5.

People in emerging countries today are becoming increasingly health conscious and are seeking healthy food choices. As a result, demand for health foods is rising steadily, creating an opportunity for marketers to exploit this ________ market.

a)

demographic

b)

business

c)

need

d)

geographic

e)

service

6.

When companies measure the number of people who are willing and able to buy their products, they are measuring ________.

a)

demand

b)

price elasticity

c)

real needs

d)

standard of living

e)

disposable income

7.

The identification and profiling of distinct groups of buyers who might prefer or require varying product and service mixes is known as ________.

a)

segmentation

b)

integration

c)

disintermediation

d)

cross-selling

e)

customization

8.

During market segmentation analysis, the marketer identifies which segments present the greatest opportunity. These segments are called ________ markets.

a)

target

b)

capital

c)

tertiary

d)

demographic

e)

developing

9.

________ reflects a customer's judgment of a product's performance in relation to his or her expectations.

a)

Brand equity

b)

Satisfaction

c)

Value

d)

Perception

e)

Brand image

10.

When Volvo runs ads suggesting that its cars are the safest that money can buy, it is trying to ________.

a)

segment the market

b)

provide a service

c)

enter a new market

d)

develop brand loyalty

e)

position its product

11.

The ________ is the channel from raw materials to components to final products that are carried to final buyers.

a)

communication channel

b)

distribution channel

c)

supply chain

d)

service chain

e)

marketing chain

12.

Chipotle engages customers through Facebook, Twitter, and other social media via its grassroots "Food with Integrity" digital strategy, which puts the focus on what it sells and where it comes from. These are examples of ________ media.

a)

owned

b)

earned

c)

paid

d)

service

e)

marketing

13.

Tracy's is a chain of hair dressing salons for women. They use television, magazines, radio, and newspapers to advertise their services. The owners ensure that all communication channels deliver a common message to prospective customers. Tracy's believes in ________ marketing.

a)

internal

b)

integrated

c)

socially responsible

d)

global

e)

relationship

14.

Which of the following holds that consumers prefer products that are widely available and inexpensive?

a)

the product concept

b)

the production concept

c)

the selling concept

d)

the performance concept

e)

the marketing concept

15.

The ________ concept holds that consumers will favor offerings with the best quality, performance, or innovative features.

a)

product

b)

marketing

c)

production

d)

selling

e)

holistic marketing

16.

Which of the following categories of goods and services is most likely to require an aggressive use of the selling concept?

a)

shopping goods

b)

unsought goods

c)

necessary goods

d)

luxury goods

e)

complementary goods

17.

Webmax Inc. produced and marketed cameras. After considerable research and development, they developed a new digital camera that had an array of new features. Webmax was so sure about the new offering that they even reduced their marketing budget. What sort of orientation does Webmax have toward the marketplace?

a)

production orientation

b)

product orientation

c)

selling orientation

d)

marketing orientation

e)

holistic marketing orientation

18.

Rick Johnson trains his company's sales force to target the consumer. He repeatedly asks his team to bear in mind the fact that it is the sales team's responsibility to rouse the consumer's interest and make the consumer feel that he or she needs the product. A true salesman is one who can convert an indifferent consumer walking into the store into a new customer. Johnson believes in the ________ concept.

a)

product

b)

production

c)

selling

d)

marketing

e)

social responsibility

19.

The marketing concept holds that ________.

a)

a firm should find the right products for its customers, and not the right customers for its products

b)

customers who are coaxed into buying a product will most likely buy it again

c)

a new product will not be successful unless it is priced, distributed, and sold properly

d)

consumers and businesses, if left alone, won't buy enough of the organization's products

e)

a better product will by itself lead people to buy it without much effort from the sellers

20.

As a major steel manufacturer, SteelMakers Inc. focuses on having the most efficient manufacturing processes in place. The company believes that its competitive edge lies in its ability to offer the best prices. They also maintain an excellent distribution network that ensures wide availability of their products. SteelMakers has a ________ orientation.

a)

selling

b)

production

c)

product

d)

marketing

e)

social