A system administrator would like to remove the TFTP Client in Windows 10. Which of the following Control Panel options would be the BEST choice for this task?

A user has noticed a Bluetooth device is currently connected to their tablet, but they don’t recognize the make or model of the connected device. Which of the following would be the FIRST step for troubleshooting this issue?

A user has recently been assigned a new tablet, but each time she tries to read emails the tablet reboots. The user has reinstalled the email client, but the problem continues to occur. Which of the following would be the best NEXT troubleshooting step?

A computer technician has been asked to verify a set of new Group Policy settings on computers at a remote site. Which of the following commands should be used to validate the last policy update on the systems?

A system administrator needs to modify the Linux group associated with a file. Which of the following would provide this functionality?

A user has brought their laptop to the help desk because of an issue during startup. The laptop screen remains black when powering on, and no status lights appear on the system. The user is traveling tomorrow to a remote site in another country and needs the laptop while they are on the road. Which of the following would be the best NEXT choice?

A home user provides numerous online presentations during the day, but the power in their area is not stable and there will often be short power outages. Which of the following would help with this issue?

A system administrator is planning to upgrade two physical servers in the corporate data center to external cloud-based platforms. Which of the following would provide information on connectivity and the plans for remote site access?

A system administrator is concerned about the security of devices in the field and would like to encrypt all data on company laptops. Which of these Windows features would provide this functionality?

A user has just installed a driver update from a laptop manufacturer. After restarting, their system shows a Windows Stop Error before the login prompt is displayed. Each subsequent reboot causes the same error to be displayed. Which of the following should the system administrator follow to BEST resolve this issue?

The available storage space on a user’s workstation is running low, and some updates are failing due to insufficient drive space. Which of the following would be the BEST way to increase drive space until a larger storage drive can be installed?

A technician is troubleshooting a Windows 10 computer performing very slowly when moving from one application to another. Which of the following utilities would allow the technician to view real-time resource activity?

An attacker has gained access to a password hash file. Which of the following will the attacker use to obtain the passwords?

A server administrator needs to create a folder on a Windows server to store weekly status report documents. Which of the following commandline tools would provide this functionality?

A desktop administrator is troubleshooting a laptop computer experiencing slowdowns and delays during normal operation. There are many icons displayed in the Windows taskbar, and an error message on the screen shows “Out of memory or system resources.” Which of the following troubleshooting steps would be the BEST way to address this issue?

A desktop administrator is removing a virus from a laptop computer in a shared lab. The computer has been removed from the network and the System Restore feature has been disabled. When the administrator attempts to update to the latest anti-virus signatures, the anti-virus utility disables itself. Which of the following would be the best NEXT step?

A Windows 10 computer is displaying a series of error messages during the startup process. A technician has been dispatched and would like to view more information about the errors without restarting the computer. Which of the following utilities would provide the technician with more details?

An app on a user’s corporate smartphone has stopped updating. Which of the following would be the BEST way to resolve this issue?

A technician has been asked to replace a faulty adapter card in a server. The technician doesn't have an anti-static strap, but they have removed the server from a power source. Which of the following would be the BEST way to safely complete this repair?

Which of the following would be the BEST choice for a system administrator to manage an Active Directory database?

A user has started their computer and received this message on the screen:

“Your important files are encrypted. If you want to decrypt all of your files, you need to pay.”

A desktop administrator has confirmed the user can no longer access his desktop, and none of his installed applications are available in the system menus. Sam notices that a payment link is posted at the bottom of the screen. Which of the following would BEST describe this scenario?

A desktop technician has received a complaint that a remotely-hosted application has stopped working. The technician believes that a network outage at the application provider is the root cause of the issue. Which of the following tools would be the BEST choice to confirm the location of the outage?

Users on the corporate network authenticate once at the beginning of the day, and are not prompted again for authentication until the following day. Which of the following would BEST describe this functionality?

A server technician is removing the memory from a web server and adding new memory modules to the motherboard. The old memory modules will be used to upgrade a server in a different data center. Which of the following would be the BEST way to protect the old memory modules?

A Linux administrator is using the grep command while monitoring a database application. Which of the following would BEST describe this activity?

A Windows 10 application includes the installation of a service during the setup process. Which of the following would be the MOST important consideration during the application setup?

A medical center's hospital staff uses shared computer systems installed in hallways and patient rooms. However, hospital administrators are concerned that patient information might be visible if someone leaves the computer without logging out. Which of the following would help prevent this type of issue?

George, a user, has a smartphone to assist with maps and directions when traveling to other company locations. At a remote site, George finds his phone is attempting to contact a third-party website to share location information. Which of the following would be the BEST way to address this issue?

A company requires all users to authenticate to a proxy before communicating to external websites. Which of the following should be used to integrate the proxy authentication with the existing Active Directory credentials?

A desktop administrator has been tasked with removing malware from an executive’s laptop computer. The system has been removed from the network, but the Windows startup process shows a Stop Error before rebooting into a repeating cycle. Which of the following would be the best NEXT step in the malware removal process?

A security administrator is deploying a new application to users in the field, but the administrator is concerned that simply using a username and password does not provide enough security. Which of the following would be the BEST way to address this issue?

A system administrator would like to upgrade a user's Windows video editing application to the latest version, but the upgrade utility fails with the error "Not enough free space." Which of the following utilities would allow the system administrator to resolve this issue?

A user in the shipping department is using a tracking app on a tablet. The app normally takes 10 seconds to load, but is now taking over a minute before it can be used. Tracking searches that normally take seconds are taking almost a minute to show the tracking details. Other tablets are not experiencing this slowdown. Which of the following would be the best NEXT troubleshooting step?

Which of the following fire extinguishers would be most appropriate to use in a data center?

The Human Resources department is installing a shared computer in the company lobby to use for electronic job applications. The kiosk should start automatically without requiring any network login prompt, and the kiosk should only have access to the job application modules. Which of the following account types would be the BEST choice for this system?

. A Windows administrator needs to define a minimum password length for all network users. Which of the following should be used to complete this task?

A user in the shipping department is able to view order information, but they cannot modify or delete any order details. Which of the following would best describe this security principle?

The principle of least privilege ensures that rights and permissions are set to the bare minimum to perform assigned duties. Users can only run applications within the scope of their job function, and application usage outside of that scope would be administratively prohibited.

A small office is located in a large office building with over fifty different companies. A network administrator would like to limit the possibility of someone else in the building accidentally connecting to their wireless network. Which of these configuration settings would prevent their wireless network from appearing in a list of available networks?

A manager in the accounting department would like to upgrade to Windows 10, but she doesn’t want to lose access to any of the currently installed applications or data. Which of the following methods would be the BEST choice for these requirements?

A network administrator has modified all wireless access points to use WPA3 instead of WPA2. Which of the following would be a reason for this change?

A help desk is receiving reports that a group of devices is not able to communicate outside of their local IP subnet. A technician can ping devices on the same network, but does not receive a response when pinging the IP address of external devices. Which of the following would be the MOST likely cause of this issue?

A network technician has been tasked with preventing corporate laptops from connecting to a training room’s wireless network. Which of the following would be the BEST way to accomplish this?

While working at a customer's desk, a technician’s mobile phone begins to ring. Which of the following would be the MOST appropriate response?

A user’s workstation has been identified as participating in a DDoS to a large Internet service provider. The computer has been powered down and stored in a locked area until investigators arrive. Which of these procedures would be the MOST important to follow in the meantime?

A system administrator has configured EFS on a user’s workstation. Which of the following would describe this functionality?

An application update has been installed to all computers in the accounting department. A user starts the updated application for the first time but nothing appears on the screen. Which of the following would be the best NEXT troubleshooting step?

A technician has been asked to work on an urgent computer repair while the user is at lunch. When the technician arrives, they notice paperwork on the desk that may contain private customer information. Which of the following would be the BEST next step?

A company has recently been the victim of a storm with large-scale flooding, and all systems and backups at the corporate data center were completely destroyed. Which of the following would be the BEST way to avoid this loss of data in the future?

A user commonly stores large graphic image files in a shared folder on a network server. After logging in one morning, the user notices that the shared folders are no longer in the list of available storage drives. The user confirms they are logged in properly to the Windows Domain. Which of the following would be the MOST likely reason for this issue?

A company deploys a suite of commercial software onto every workstation in the organization. Which of the following would BEST describe this licensing?

A client’s desktop computer is randomly rebooting throughout the workday without any warnings or error messages. Which of the following would be the BEST next troubleshooting step?

A user is working with a .dmg file on their macOS desktop. Which of the following would describe the contents of this file?

A member of the accounting department has been infected with malware, and the technician has just completed the removal process. Which of the following would be the BEST way to verify the integrity of the core operating system files?

A user has noticed his computer begins to slow down during daily use and eventually locks up completely. During the lock up, the keyboard and mouse do not respond and the screen does not show any error messages. Which of the following tasks should a technician follow to BEST troubleshoot this issue? (Choose TWO)

A user receives this message each time they visit a secure website: “The site’s security certificate is not trusted.” A technician investigates the issue and finds the problem only occurs on this user’s computer and not with other computers in the same office. Which of the following would be the best NEXT troubleshooting task?

A user’s smartphone contains company confidential information that should not be shared outside of the organization. Which of the following would be the BEST way to limit access to this data if the smartphone was lost or stolen?

A user would like to configure their local printer to be accessible to anyone on the corporate network. Which of the following would be the BEST way to configure this connection?

A computer on a manufacturing floor has a virus, and the system administrator has removed the system from the company network. Which of the following virus removal tasks should occur NEXT?

A user in the marketing department needs to move data between macOS and Windows computers using a USB flash drive. Which of the following file systems would be the BEST way to easily transfer files between these operating systems?

When a user starts their desktop computer, the Windows splash screen is shown with a rotating circle, but the login screen is never displayed. A technician researches the issue and finds the computer was just updated to the latest set of Windows patches. Which of the following would be the NEXT step the technician should follow to help solve this issue?

. A desktop technician is moving hard drives from one set of training room computers to another. Which of the following would allow the drives to be used in the new computers but prevent any of the existing data from being recovered?

A workstation technician manages a training center with thirty student computers in each room. All of the computers have the same hardware configurations. Which of these installation methods would be the BEST choice for quickly resetting the training rooms at the end of each week?

Image installation An image installation can install an operating system, applications, and customized system configurations to multiple devices in a single step. With a pre-built images, a large training room of systems can be updated with a specific configuration very efficiently.

A technician is troubleshooting a problem with user’s laptop and very high utilization, even with no activity on the screen or user input to the operating system. Task Manager shows the CPU is operating at 100% utilization, memory utilization is slightly elevated, and there is a large amount of outbound network communication. Which of the following would be the MOST likely reason for these issues?

A user's smartphone app shows a splash screen but disappears after a few seconds. Which of the following would be the BEST way for the a technician use to view logs and memory statistics for the app?

A company has created an internal process to ensure that all PII is encrypted. Which of the following would be the MOST likely reason for adding this additional security?

A system administrator is installing a file server into the corporate data center. Which of the following would be the BEST way to improve security of the file sharing service? (Select TWO)

A user has purchased a computer that uses a 32-bit version of an operating system. Which of the following would be the maximum amount of RAM supported in this OS?

A financial services company is upgrading the storage drives on their SAN and need to dispose of one hundred older storage drives. The security administrator would like to permanently disable the drive and guarantee the data on the drives could not be recovered. Which of the following methods would be the BEST way to accomplish this goal?

A company is updating all of their UPS systems with new batteries. Which of the following would be the best way to dispose of the old batteries?

Which of the following should a company use to reduce their legal liability if an employee is dismissed?

A healthcare administrator, stores sensitive data on his laptop computer. His desk is in an open area near a busy hallway. Which of the following would add additional security to Jack’s work area?

A technician has received a help desk ticket asking for help with a broken laptop keyboard. After calling the user, the technician learns the laptop is scheduled to be used for a press event the following day. Which of the following would be the best NEXT step with the ticket?

A network administrator has been asked to manage the router configurations at all company locations. Which of the following would be the BEST choice for this task?

A user is browsing to their corporate home page, but a different website appears instead. The user tries to connect with other browsers on the same computer, but the result is identical. Which of the following would be the best NEXT troubleshooting step?

. A technician has just received fifty boxes of used laser printer toner cartridges removed during an annual preventive maintenance project. Which of the following would be the best NEXT step for managing these used cartridges?

A system administrator has been notified that a serious security vulnerability has been identified in software used by the company. In order to quickly patch this vulnerability, the administrator has created change management documentation for the change control board. Which part of the documentation would explain the disadvantages of not quickly patching this software?

A company is donating ten laptop computers to a local community center. Which of the following processes should be followed before making this donation?

A technician is troubleshooting a problem on a Linux server and needs to view the real-time CPU and memory utilization for each operating system process. Which of the following would provide this functionality?

A security administrator is configuring VPN connectivity on company smartphones and tablets. The administrator would like to ensure the login requests are from corporate users and not unauthorized third-parties. Which of the following would provide this security feature?

A company is moving three computer racks of equipment from an old data center to a new facility. Which of these safety features should be the MOST important requirement at the new location?

A company has configured a server for daily backups, and a full backup is created each Sunday based on the previous incremental backups. Which of the following would BEST describe this backup strategy?

Which of the following would allow someone else in the room to maliciously obtain a username and password?