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Consumer & Audience Insight

Total questions: 59

Worksheet time: 30mins

Name
Class
Date
1.

Apa yang dimaksud dengan audience insight?

a)

Strategi pemasaran yang umum

b)

Analisis data penjualan

c)

Pemahaman mendalam tentang audiens

d)

Pemahaman tentang produk

2.

Mengapa audience insight penting dalam strategi marketing?

a)

Untuk memahami kebutuhan audiens

b)

Untuk mengurangi biaya pemasaran

c)

Untuk meningkatkan penjualan

d)

Untuk memperluas jangkauan pasar

3.

Apa langkah pertama dalam membuat strategi marketing?

a)

Menentukan solusi

b)

Menentukan masalah

c)

Membuat strategi pemasaran

d)

Mencari insight

4.

Contoh kampanye yang menggunakan audience insight adalah?

a)

Kampanye iklan TV

b)

Kampanye 'Share a Coke'

c)

Kampanye media sosial

d)

Kampanye email marketing

5.

Apa yang harus dilakukan setelah menentukan masalah audiens?

a)

Mencari insight

b)

Menemukan solusi

c)

Membuat strategi pemasaran

d)

Menentukan passion point

6.

Apa yang dimaksud dengan passion point?

a)

Target audiens yang dituju

b)

Solusi yang ditawarkan produk

c)

Masalah yang dihadapi audiens

d)

Kegiatan yang disukai audiens

7.

Apa yang menjadi fokus utama dalam mencari insight?

a)

Tren pasar terbaru

b)

Data penjualan produk

c)

Motivasi dan emosi audiens

d)

Strategi pemasaran yang efektif

8.

Apa yang harus ada dalam strategi pemasaran?

a)

Hanya target audiens

b)

Hanya taktik pemasaran

c)

Elemen positioning, target audiens, dan taktik pemasaran

d)

Hanya elemen positioning

9.

Apa yang dimaksud dengan pain point?

a)

Kebutuhan yang terpenuhi

b)

Masalah yang membuat audiens tidak puas

c)

Solusi yang ditawarkan

d)

Kegiatan yang menyenangkan

10.

Contoh solusi untuk aplikasi keuangan adalah?

a)

Riset perilaku konsumen

b)

Analisis data pasar

c)

Kampanye iklan

d)

Fitur pelacakan pengeluaran

11.

Siapa target audiens untuk aplikasi keuangan yang membantu mengontrol pengeluaran?

a)

Pengusaha sukses

b)

Pensiunan

c)

Generasi tua

d)

Generasi muda yang baru memulai karir

12.

Apa yang harus dilakukan setelah memiliki insight?

a)

Menentukan masalah audiens

b)

Mencari solusi baru

c)

Membuat strategi pemasaran

d)

Membuat produk baru

13.

Apa yang menjadi contoh pain point untuk aplikasi keuangan?

a)

Minat dalam teknologi

b)

Keinginan untuk berinvestasi

c)

Kesulitan mengelola keuangan pribadi

d)

Kepuasan terhadap produk

14.

Apa yang harus dilakukan untuk menentukan masalah audiens?

a)

Menganalisis keuntungan

b)

Mengamati pesaing

c)

Membuat produk baru

d)

Melakukan riset pasar

15.

Apa yang menjadi fokus dalam menentukan passion point audiens?

a)

Kebutuhan emosional

b)

Data demografis

c)

Kegiatan atau minat yang disukai

d)

Masalah yang dihadapi

16.

Apa yang dimaksud dengan audience persona?

a)

Strategi pemasaran yang efektif

b)

Metode pengumpulan data

c)

Profil audiens yang jelas

d)

Analisis pasar yang mendalam

17.

Apa saja metode yang dapat digunakan untuk memahami audiens?

a)

Analisis SWOT, analisis pasar

b)

Pemasaran digital, iklan

c)

Promosi, penjualan langsung

d)

Observasi, wawancara, survey

18.

Apa yang termasuk dalam aspek demografi audiens?

a)

Kepribadian dan nilai-nilai

b)

Usia dan jenis kelamin

c)

Minat dan hobi

d)

Motivasi dan frustasi

19.

Apa yang dimaksud dengan aspek psikografi?

a)

Karakteristik psikologis audiens

b)

Karakteristik umum audiens

c)

Data demografis audiens

d)

Analisis perilaku pasar

20.

Apa yang menjadi fokus dalam aspek motivasi audiens?

a)

Frustasi yang dihadapi

b)

Alasan membeli produk

c)

Karakteristik demografis

d)

Minat dan hobi

21.

Apa yang termasuk dalam aspek frustasi audiens?

a)

Masalah atau hambatan yang dihadapi

b)

Kebutuhan dan keinginan

c)

Data demografis

d)

Karakteristik psikologis

22.

Apa yang dapat dilakukan untuk mengumpulkan data demografi audiens?

a)

Menganalisis data pasar

b)

Melakukan survei atau wawancara

c)

Melakukan observasi

d)

Menggunakan media sosial

23.

Apa contoh karakteristik demografi dari audience persona yang diberikan?

a)

Usia 18-25 tahun

b)

Usia 25-35 tahun

c)

Usia 35-45 tahun

d)

Usia 45-55 tahun

24.

Apa yang menjadi nilai-nilai dalam psikografi audiens yang dicontohkan?

a)

Kenyamanan dan kemudahan

b)

Kemandirian dan kebebasan

c)

Kualitas dan harga

d)

Tren dan mode

25.

Apa yang menjadi motivasi audiens dalam membeli produk?

a)

Mencari produk lokal

b)

Mencari harga murah

c)

Ingin tampil beda

d)

Mendapatkan diskon

26.

Apa yang menjadi hambatan bagi audiens dalam memenuhi kebutuhan mereka?

a)

Kesulitan menemukan produk

b)

Keterbatasan informasi

c)

Kurangnya promosi

d)

Terlalu banyak pilihan

27.

Apa yang menjadi karakteristik gaya hidup audiens dalam contoh?

a)

Sederhana dan hemat

b)

Pendiam dan introvert

c)

Tradisional dan konservatif

d)

Aktif dan sosial

28.

Apa yang dicari audiens dalam pengalaman belanja?

a)

Pengalaman yang menyenangkan

b)

Diskon besar-besaran

c)

Harga yang terjangkau

d)

Produk yang unik

29.

Apa yang menjadi masalah utama bagi audiens dalam contoh?

a)

Kurangnya variasi produk

b)

Kualitas produk yang buruk

c)

Harga yang terlalu tinggi

d)

Waktu tunggu yang lama

30.

Apa yang dapat dilakukan merek untuk memahami audiens dengan lebih baik?

a)

Mengembangkan produk sesuai kebutuhan

b)

Meningkatkan harga produk

c)

Mengurangi variasi produk

d)

Fokus pada iklan yang lebih banyak

31.

Analysing engagement activity reveals insights about what your audience likes, thinks, and needs

a)

Engagement strategy

b)

Search Engine Optimization

c)

Content optimization

d)

Audience segmentation

32.

Brand stories that are not being discussed by consumer

a)

Consumer perception

b)

Brand realities

c)

Brand aspiration

d)

Brand development

33.

Additional stories that customers are telling about the brand

a)

Consumer perception

b)

Brand realities

c)

Brand aspiration

d)

Brand development

34.

Brand stories are being amplified by consumer

a)

Consumer perception

b)

Brand realities

c)

Brand aspiration

d)

Brand development

35.

 Social listening tools are powerful technologies that can give you powerful insights and views into your audience conversations across a wide range of social platforms. Despite this, there are techniques you can perform to enhance the value of what your social listening data. What are the two techniques you should be using to realize maximum value from any social listening effort?

a)

Sentiment analysis

b)

Conversation typing

c)

Topic analysis

d)

Even triggers

36.

Web analytics tools can reveal behavior patterns about consumers based on click paths throughout websites and have advanced segmentation and testing capabilities as well. However, there is a limit to how far web analytics can go because of their design. Which of the limitations below is the Achilles heel of web analytics tools?

a)

Cannot include other channel data sources

b)

Do not integrate with paid media

c)

Cannot report what happens between clicks

37.

Audience analysis includes many categories of analytics tools from search insights, customer surveys, to website profiling tools. According to a 2017 Forrester survey, what category of tool is used most for digital intelligence by enterprise marketers?

a)

Social analytics

b)

Voice of the customer

c)

Web analytics

d)

Predictive analytics

38.

Reputation has long been a focus for brands seeking to out-perform their competitors. The more known and favorable your brand is, the better right? In Chapter 5, we describe a paradigm shift for digital strategy development that changes the focus to a new model. What model listed below is the new ‘reputation’?

a)

Loyalty

b)

Engagement

c)

Relevance

d)

Social

39.

An audience analysis involves several different research activities that key information about what matters most about the audience you’re trying to reach. Which of the categories listed below is NOT something that the audience analysis process will provide?

a)

Content consumption habits

b)

Topic interests and affinities

c)

Demographics (age, gender, location)

d)

Purchase history

40.

Audience analysis is a robust and comprehensive approach to understanding consumers. As a result, there are several use cases that apply. Of the use cases listed below, select the ones that apply to an audience analysis.

a)

Digital strategy development

b)

Sales attribution

c)

Audience segmentation

d)

Content strategy

41.

Google collects many different forms on data about consumers across a wide universe of products from search to Android phones to IoT devices like Google Home and builds a profile about you. Select the data point below that Google DOES NOT collect about a consumer.

a)

Name

b)

Gender

c)

Date of Birth / Age

d)

Fingerprint

42.

With the explosion of audience data, marketers have a much better understanding of the people they are trying to reach. Audience data provides several benefits to brands but there is one that provides a benefit to both the brand and the consumer. What is it?

a)

More advertising opportunities

b)

Personalization of content & experiences

c)

Opportunities to market in other channels

d)

Other lifestyle and brand affinities for consumers

43.

In chapter 4, we describe a specific analytical framework that you can do to identify areas in which your brand is not aligned with the audience(s) that you’re targeting. Choose the answer below that is described above.

a)

Consumer journey mapping

b)

Audience profiling

c)

Brand window

d)

Content audit

44.

Brands should feel confident that they understand consumers based on what consumers tell because there is a diverse set of tools for capturing qualitative feedback from consumers on what they want. Please select whether this statement is true or false.

a)

True

b)

False

45.

Brand Audience has become an increasingly important area of focus, as micro-audiences have emerged and added more complexity for brands marketing efforts. Understanding them and delivering relevant content and messaging is the new norm. There are three dimensions for Brand Audience. Select the answer below that is NOT one of the three dimensions.

a)

Total Audience Reach

b)

Total Audience Engagement

c)

Total Audience Attention

d)

Total Audience Subscriptions

46.

Identify the tool used in the examples for determining ‘share of search’ in Chapter 4 that is freely available to anyone.

a)

Moz SEO

b)

Bing Intelligence

c)

Google Trends

d)

SEMRush

47.

Unfortunately, there are not very many tools available to companies who want to determine their Brand Share of Voice and the performance of their competitors in social media. Please select whether this statement is true or false.

a)

True

b)

False

48.

Understanding your brand’s digital market share can be viewed through several different lenses. What sorts of questions can these data sources answer? Select the view below that is NOT one of the primary ways to view brand share in a Digital Brand Analysis.

a)

Share of Voice

b)

Share of Email

c)

Share of Search

d)

Share of Audience

49.

Content for brands is the fuel for making their digital marketing programs relevant and successful. The most important thing to focus on when creating content is quality. Unless you have high-quality, premium content, you’ll be unable to reach your audience.

a)

True

b)

False

50.

There are three primary components of a Digital Brand Analysis that we discuss throughout the course of this chapter. Please select the answers below that reflect those three focus areas.

a)

Brand share

b)

Brand & consumer alignment

c)

Brand competition

d)

Brand audience

51.

Chapter 4 describes several reasons why you may decide to do a Digital Brand Analysis. Please select the answers (multiple choice) below that most closely reflects the most important reasons for a Digital Brand Analysis

a)

Inputs for annual strategic planning

b)

To optimize the effectiveness and efficiency of paid digital advertising spending for a single channel

c)

To identify shifts in the digital ecosystem or meaningful changes in audience attitudes, opinions or behaviors

d)

To learn how consumers are interacting with competitors’ digital assets, social platforms and website

52.

A Digital Brand Analysis can help you understand how discoverable you & your content is through search rankings, how engaging your content and experiences are across social platforms or brand websites, and how your brand compares to closest competitors in these areas, as well as from the perspective of the consumer audiences you’re trying to reach. How often should a Digital Brand Analysis be done?

a)

Monthly

b)

Quarterly

c)

Annually

d)

Custom frequency

53.

What distinguishes "Data" from "Consumer Insight" (C.I)?

a)

Data includes Consumer Insights exclusively.

b)

Data=unprocessed information, C.I. involves analyzed and interpreted data.

c)

Data refers to any information, C.I. specifically relates to sales figures.

d)

Data=only for advertising purposes, C.I. is used for product development

54.

How does a "Finding" differ from "Consumer Insight" (C.I.)?

a)

Findings=raw observations/Consumer Insights=actionable interpretations.

b)

Findings=only used in qualitative research/ C.I.=for quantitative research.

c)

C.I. refer to direct observations, Findings involve statistical analysis.

d)
  • Findings focus on demographics, Consumer Insights focus on psychographics.

55.

Which concept represents "Why people do what the do"?

a)

Finding

b)

Observation

c)

Data

d)

Insight

56.

Which concept represents "What People Do"?

a)

Finding

b)

Observation

c)

Data

d)

Insight

57.

TRUE OR FALSE: Is Insight equal to Conclusion?

a)

True

b)

False

58.

TRUE OR FALSE: Is Insight equal to Data?

a)

TRUE

b)

FALSE

59.

What is the closest definition of "Consumer Insight"?

a)

Raw information collected from consumers

b)

Statistical analysis of market trends.

c)

In-depth understanding of consumer behaviors and motivations.

d)

Marketing strategies for product promotion.