Font size
WorksheetsConsumer & Audience Insight
Total questions: 59
Worksheet time: 30mins
Apa yang dimaksud dengan audience insight?
Strategi pemasaran yang umum
Analisis data penjualan
Pemahaman mendalam tentang audiens
Pemahaman tentang produk
Mengapa audience insight penting dalam strategi marketing?
Untuk memahami kebutuhan audiens
Untuk mengurangi biaya pemasaran
Untuk meningkatkan penjualan
Untuk memperluas jangkauan pasar
Apa langkah pertama dalam membuat strategi marketing?
Menentukan solusi
Menentukan masalah
Membuat strategi pemasaran
Mencari insight
Contoh kampanye yang menggunakan audience insight adalah?
Kampanye iklan TV
Kampanye 'Share a Coke'
Kampanye media sosial
Kampanye email marketing
Apa yang harus dilakukan setelah menentukan masalah audiens?
Mencari insight
Menemukan solusi
Membuat strategi pemasaran
Menentukan passion point
Apa yang dimaksud dengan passion point?
Target audiens yang dituju
Solusi yang ditawarkan produk
Masalah yang dihadapi audiens
Kegiatan yang disukai audiens
Apa yang menjadi fokus utama dalam mencari insight?
Tren pasar terbaru
Data penjualan produk
Motivasi dan emosi audiens
Strategi pemasaran yang efektif
Apa yang harus ada dalam strategi pemasaran?
Hanya target audiens
Hanya taktik pemasaran
Elemen positioning, target audiens, dan taktik pemasaran
Hanya elemen positioning
Apa yang dimaksud dengan pain point?
Kebutuhan yang terpenuhi
Masalah yang membuat audiens tidak puas
Solusi yang ditawarkan
Kegiatan yang menyenangkan
Contoh solusi untuk aplikasi keuangan adalah?
Riset perilaku konsumen
Analisis data pasar
Kampanye iklan
Fitur pelacakan pengeluaran
Siapa target audiens untuk aplikasi keuangan yang membantu mengontrol pengeluaran?
Pengusaha sukses
Pensiunan
Generasi tua
Generasi muda yang baru memulai karir
Apa yang harus dilakukan setelah memiliki insight?
Menentukan masalah audiens
Mencari solusi baru
Membuat strategi pemasaran
Membuat produk baru
Apa yang menjadi contoh pain point untuk aplikasi keuangan?
Minat dalam teknologi
Keinginan untuk berinvestasi
Kesulitan mengelola keuangan pribadi
Kepuasan terhadap produk
Apa yang harus dilakukan untuk menentukan masalah audiens?
Menganalisis keuntungan
Mengamati pesaing
Membuat produk baru
Melakukan riset pasar
Apa yang menjadi fokus dalam menentukan passion point audiens?
Kebutuhan emosional
Data demografis
Kegiatan atau minat yang disukai
Masalah yang dihadapi
Apa yang dimaksud dengan audience persona?
Strategi pemasaran yang efektif
Metode pengumpulan data
Profil audiens yang jelas
Analisis pasar yang mendalam
Apa saja metode yang dapat digunakan untuk memahami audiens?
Analisis SWOT, analisis pasar
Pemasaran digital, iklan
Promosi, penjualan langsung
Observasi, wawancara, survey
Apa yang termasuk dalam aspek demografi audiens?
Kepribadian dan nilai-nilai
Usia dan jenis kelamin
Minat dan hobi
Motivasi dan frustasi
Apa yang dimaksud dengan aspek psikografi?
Karakteristik psikologis audiens
Karakteristik umum audiens
Data demografis audiens
Analisis perilaku pasar
Apa yang menjadi fokus dalam aspek motivasi audiens?
Frustasi yang dihadapi
Alasan membeli produk
Karakteristik demografis
Minat dan hobi
Apa yang termasuk dalam aspek frustasi audiens?
Masalah atau hambatan yang dihadapi
Kebutuhan dan keinginan
Data demografis
Karakteristik psikologis
Apa yang dapat dilakukan untuk mengumpulkan data demografi audiens?
Menganalisis data pasar
Melakukan survei atau wawancara
Melakukan observasi
Menggunakan media sosial
Apa contoh karakteristik demografi dari audience persona yang diberikan?
Usia 18-25 tahun
Usia 25-35 tahun
Usia 35-45 tahun
Usia 45-55 tahun
Apa yang menjadi nilai-nilai dalam psikografi audiens yang dicontohkan?
Kenyamanan dan kemudahan
Kemandirian dan kebebasan
Kualitas dan harga
Tren dan mode
Apa yang menjadi motivasi audiens dalam membeli produk?
Mencari produk lokal
Mencari harga murah
Ingin tampil beda
Mendapatkan diskon
Apa yang menjadi hambatan bagi audiens dalam memenuhi kebutuhan mereka?
Kesulitan menemukan produk
Keterbatasan informasi
Kurangnya promosi
Terlalu banyak pilihan
Apa yang menjadi karakteristik gaya hidup audiens dalam contoh?
Sederhana dan hemat
Pendiam dan introvert
Tradisional dan konservatif
Aktif dan sosial
Apa yang dicari audiens dalam pengalaman belanja?
Pengalaman yang menyenangkan
Diskon besar-besaran
Harga yang terjangkau
Produk yang unik
Apa yang menjadi masalah utama bagi audiens dalam contoh?
Kurangnya variasi produk
Kualitas produk yang buruk
Harga yang terlalu tinggi
Waktu tunggu yang lama
Apa yang dapat dilakukan merek untuk memahami audiens dengan lebih baik?
Mengembangkan produk sesuai kebutuhan
Meningkatkan harga produk
Mengurangi variasi produk
Fokus pada iklan yang lebih banyak
Analysing engagement activity reveals insights about what your audience likes, thinks, and needs
Engagement strategy
Search Engine Optimization
Content optimization
Audience segmentation
Brand stories that are not being discussed by consumer
Consumer perception
Brand realities
Brand aspiration
Brand development
Additional stories that customers are telling about the brand
Consumer perception
Brand realities
Brand aspiration
Brand development
Brand stories are being amplified by consumer
Consumer perception
Brand realities
Brand aspiration
Brand development
Social listening tools are powerful technologies that can give you powerful insights and views into your audience conversations across a wide range of social platforms. Despite this, there are techniques you can perform to enhance the value of what your social listening data. What are the two techniques you should be using to realize maximum value from any social listening effort?
Sentiment analysis
Conversation typing
Topic analysis
Even triggers
Web analytics tools can reveal behavior patterns about consumers based on click paths throughout websites and have advanced segmentation and testing capabilities as well. However, there is a limit to how far web analytics can go because of their design. Which of the limitations below is the Achilles heel of web analytics tools?
Cannot include other channel data sources
Do not integrate with paid media
Cannot report what happens between clicks
Audience analysis includes many categories of analytics tools from search insights, customer surveys, to website profiling tools. According to a 2017 Forrester survey, what category of tool is used most for digital intelligence by enterprise marketers?
Social analytics
Voice of the customer
Web analytics
Predictive analytics
Reputation has long been a focus for brands seeking to out-perform their competitors. The more known and favorable your brand is, the better right? In Chapter 5, we describe a paradigm shift for digital strategy development that changes the focus to a new model. What model listed below is the new ‘reputation’?
Loyalty
Engagement
Relevance
Social
An audience analysis involves several different research activities that key information about what matters most about the audience you’re trying to reach. Which of the categories listed below is NOT something that the audience analysis process will provide?
Content consumption habits
Topic interests and affinities
Demographics (age, gender, location)
Purchase history
Audience analysis is a robust and comprehensive approach to understanding consumers. As a result, there are several use cases that apply. Of the use cases listed below, select the ones that apply to an audience analysis.
Digital strategy development
Sales attribution
Audience segmentation
Content strategy
Google collects many different forms on data about consumers across a wide universe of products from search to Android phones to IoT devices like Google Home and builds a profile about you. Select the data point below that Google DOES NOT collect about a consumer.
Name
Gender
Date of Birth / Age
Fingerprint
With the explosion of audience data, marketers have a much better understanding of the people they are trying to reach. Audience data provides several benefits to brands but there is one that provides a benefit to both the brand and the consumer. What is it?
More advertising opportunities
Personalization of content & experiences
Opportunities to market in other channels
Other lifestyle and brand affinities for consumers
In chapter 4, we describe a specific analytical framework that you can do to identify areas in which your brand is not aligned with the audience(s) that you’re targeting. Choose the answer below that is described above.
Consumer journey mapping
Audience profiling
Brand window
Content audit
Brands should feel confident that they understand consumers based on what consumers tell because there is a diverse set of tools for capturing qualitative feedback from consumers on what they want. Please select whether this statement is true or false.
True
False
Brand Audience has become an increasingly important area of focus, as micro-audiences have emerged and added more complexity for brands marketing efforts. Understanding them and delivering relevant content and messaging is the new norm. There are three dimensions for Brand Audience. Select the answer below that is NOT one of the three dimensions.
Total Audience Reach
Total Audience Engagement
Total Audience Attention
Total Audience Subscriptions
Identify the tool used in the examples for determining ‘share of search’ in Chapter 4 that is freely available to anyone.
Moz SEO
Bing Intelligence
Google Trends
SEMRush
Unfortunately, there are not very many tools available to companies who want to determine their Brand Share of Voice and the performance of their competitors in social media. Please select whether this statement is true or false.
True
False
Understanding your brand’s digital market share can be viewed through several different lenses. What sorts of questions can these data sources answer? Select the view below that is NOT one of the primary ways to view brand share in a Digital Brand Analysis.
Share of Voice
Share of Email
Share of Search
Share of Audience
Content for brands is the fuel for making their digital marketing programs relevant and successful. The most important thing to focus on when creating content is quality. Unless you have high-quality, premium content, you’ll be unable to reach your audience.
True
False
There are three primary components of a Digital Brand Analysis that we discuss throughout the course of this chapter. Please select the answers below that reflect those three focus areas.
Brand share
Brand & consumer alignment
Brand competition
Brand audience
Chapter 4 describes several reasons why you may decide to do a Digital Brand Analysis. Please select the answers (multiple choice) below that most closely reflects the most important reasons for a Digital Brand Analysis
Inputs for annual strategic planning
To optimize the effectiveness and efficiency of paid digital advertising spending for a single channel
To identify shifts in the digital ecosystem or meaningful changes in audience attitudes, opinions or behaviors
To learn how consumers are interacting with competitors’ digital assets, social platforms and website
A Digital Brand Analysis can help you understand how discoverable you & your content is through search rankings, how engaging your content and experiences are across social platforms or brand websites, and how your brand compares to closest competitors in these areas, as well as from the perspective of the consumer audiences you’re trying to reach. How often should a Digital Brand Analysis be done?
Monthly
Quarterly
Annually
Custom frequency
What distinguishes "Data" from "Consumer Insight" (C.I)?
Data includes Consumer Insights exclusively.
Data=unprocessed information, C.I. involves analyzed and interpreted data.
Data refers to any information, C.I. specifically relates to sales figures.
Data=only for advertising purposes, C.I. is used for product development
How does a "Finding" differ from "Consumer Insight" (C.I.)?
Findings=raw observations/Consumer Insights=actionable interpretations.
Findings=only used in qualitative research/ C.I.=for quantitative research.
C.I. refer to direct observations, Findings involve statistical analysis.
Findings focus on demographics, Consumer Insights focus on psychographics.
Which concept represents "Why people do what the do"?
Finding
Observation
Data
Insight
Which concept represents "What People Do"?
Finding
Observation
Data
Insight
TRUE OR FALSE: Is Insight equal to Conclusion?
True
False
TRUE OR FALSE: Is Insight equal to Data?
TRUE
FALSE
What is the closest definition of "Consumer Insight"?
Raw information collected from consumers
Statistical analysis of market trends.
In-depth understanding of consumer behaviors and motivations.
Marketing strategies for product promotion.
