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WorksheetsWRS Exam Review: Skills 1-5 By Mr. B
Total questions: 32
Worksheet time: 32mins
An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:
teamwork
creativity and innovation
work ethic
critical thinking and problem-solving
Which is the best example of "demonstrating creativity and innovation"?
Prioritizing your job tasks on a daily basis
Developing and/or improving products, services, or processes
Displaying a disciplined work ethic
Evaluating potential solutions and resources
You have researched the history of product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:
work ethic and adaptability
creativity and innovation
customer service
integrity and resolve
Eli proposed a plan to expand his business while cutting costs. This is an example of:
professionalism
big-picture thinking
dependability
creativity
Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:
big-picture thinking
professionalism
creativity
efficiency
Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a (n):
negotiation
innovation
collaboration
initiative
An example of demonstrating creativity and innovation at work is to:
arrive to work on time each day
follow work protocol as stated by the employee policies
learn to do your job more efficiently
have a positive relationship with your manager
The ability to find and allocate available resources to improve a product or service is an example of:
innovation
career management
Information security
critical thinking
During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to
ignore requests that are outside of your job description
research how competitors have done it!
ask your coworkers what they would do
consult the employee handbook
Which of the following statements best resembles the creative process?
Find a repeating pattern
Focus on a single idea and repeat it
Find a pattern and disrupt it
Find a disruption and imitate it
You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?
Clarify the priority of objectives with the project leader
Concentrate on your project first
Tell your coworker you are unable to help
Evaluate the coworker's role and performance with the project leader
The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:
brainstorming!
critical thinking...
subjectivity
managing resources
The first thing Barry does when he opens the home improvement store each day is to switch on the lighted “Open” sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself?
Replace the bulb in the sign.
Call an electrician right away.
Attempt to switch on another device to see if it has power
Reset the circuit breaker in the basement.
Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?
Evaluate all factors needed and select the most suitable contractor based on the factors
Ask a coworker to help make the decision and select the best contractor using this rationale.
Select the contractor who is the most affordable and explain why to your supervisor.
Select the contractor who is closest in distance to the job location.
Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:
values
initiative
diversity awareness
integrity
James is part of a team project at school. Which of the following actions best resembles initiative?
The following leadership obediently
Ethically demonstrating opportunity
Seizing a leadership opportunity
Making quality evaluations
Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should...
put on headphones to listen in private
follow company policy
try to convince her boss of her point of view
listen to it anyway since it is good for productivity
Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
honesty
integrity
problem-solving
resourcefulness
Being a responsible citizen means you should...
be number one in your office
be as productive as possible on the job
make ethical decisions
try to please everyone around you
Emma is working at a company and always ensures she follows the workplace policies. What does this demonstrate?
creativity
integrity
diversity
sensitivity
While working as a restaurant cashier, your friends come in to eat dinner. You should
tell them you are not allowed to serve them
treat them as you would any other customers
give them a discount on their food order using your employee discount
serve them "free" food
You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?
Make other arrangements for your neighbor and stay to finish the project deadline.
Reach a compromise and work until 6:00 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment.
Since you first committed to help your neighbor, tell your coworker you cannot stay and why.
Agree to stay and finish your project without question because work is more important.
Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:
confidentiality
work ethic
resourcefulness
self-representation
Sylvia regularly stays after work to complete tasks. She demonstrates:
short-term goal setting
work ethic
self-representation
tactfulness
Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?
Reschedule your plans
Negotiate with your supervisor
Get someone to cover for you
Call the client to reschedule his visit
Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion?
The boss does not like Hector.
He does not have a good work ethic.
Hector outperforms others and made them look less skilled.
The boss expects too much from Hector.
As an employee, employers assess your work ethic based on your:
appearance
attitude!
fairness to others
unused personal leave
How does fostering creativity benefit a company?
It increases dependency on specific employees
It reduces the need for teamwork
It leads to innovative solutions and products
It is not beneficial
If you must miss a day of work you should?
Tell a coworker to cover for you without informing your supervisor
Wait until the next day to notify your supervisor
Notify your supervisor and follow the company's protocol for reporting absences.
Don't notify anyone and just don't show up
Abigail is known for her integrity at work. What factors contribute to her integrity?
Ethics
Accountability
Competence
All of the Above
Employers want a strong work ethic from their workers.
CHECK 3 ANSWERS that indicate a strong work ethic
being on time
double checking the quality of your work
focusing on work other people are doing
Being reliable
Being considered as an employee of Work Immersion training, you have to do your work/job beyond the instruction.
Commitment to Excellence
Cooperation
Reliability
Integrity & Loyalty
Punctuality
