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WRS Exam Review: Skills 1-5 By Mr. B

Total questions: 32

Worksheet time: 32mins

Name
Class
Date
1.

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

a)

teamwork

b)

creativity and innovation

c)

work ethic

d)

critical thinking and problem-solving

2.

Which is the best example of "demonstrating creativity and innovation"?

a)

Prioritizing your job tasks on a daily basis

b)

Developing and/or improving products, services, or processes

c)

Displaying a disciplined work ethic

d)

Evaluating potential solutions and resources

3.

You have researched the history of product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

a)

work ethic and adaptability

b)

creativity and innovation

c)

customer service

d)

integrity and resolve

4.

Eli proposed a plan to expand his business while cutting costs. This is an example of:

a)

professionalism

b)

big-picture thinking

c)

dependability

d)

creativity

5.

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

a)

big-picture thinking

b)

professionalism

c)

creativity

d)

efficiency

6.

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a (n):

a)

negotiation

b)

innovation

c)

collaboration

d)

initiative

7.

An example of demonstrating creativity and innovation at work is to:

a)

arrive to work on time each day

b)

follow work protocol as stated by the employee policies

c)

learn to do your job more efficiently

d)

have a positive relationship with your manager

8.

The ability to find and allocate available resources to improve a product or service is an example of:

a)

innovation

b)

career management

c)

Information security

d)

critical thinking

9.

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to

a)

ignore requests that are outside of your job description

b)

research how competitors have done it!

c)

ask your coworkers what they would do

d)

consult the employee handbook

10.

Which of the following statements best resembles the creative process?

a)

Find a repeating pattern

b)

Focus on a single idea and repeat it

c)

Find a pattern and disrupt it

d)

Find a disruption and imitate it

11.

You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?

a)

Clarify the priority of objectives with the project leader

b)

Concentrate on your project first

c)

Tell your coworker you are unable to help

d)

Evaluate the coworker's role and performance with the project leader

12.

The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:

a)

brainstorming!

b)

critical thinking...

c)

subjectivity

d)

managing resources

13.

The first thing Barry does when he opens the home improvement store each day is to switch on the lighted “Open” sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself?

a)

Replace the bulb in the sign.

b)

Call an electrician right away.

c)

Attempt to switch on another device to see if it has power

d)

Reset the circuit breaker in the basement.

14.

Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?

a)

Evaluate all factors needed and select the most suitable contractor based on the factors

b)

Ask a coworker to help make the decision and select the best contractor using this rationale.

c)

Select the contractor who is the most affordable and explain why to your supervisor.

d)

Select the contractor who is closest in distance to the job location.

15.

Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:

a)

values

b)

initiative

c)

diversity awareness

d)

integrity

16.

James is part of a team project at school. Which of the following actions best resembles initiative?

a)

The following leadership obediently

b)

Ethically demonstrating opportunity

c)

Seizing a leadership opportunity

d)

Making quality evaluations

17.

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should...

a)

put on headphones to listen in private

b)

follow company policy

c)

try to convince her boss of her point of view

d)

listen to it anyway since it is good for productivity

18.

Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?

a)

honesty

b)

integrity

c)

problem-solving

d)

resourcefulness

19.

Being a responsible citizen means you should...

a)

be number one in your office

b)

be as productive as possible on the job

c)

make ethical decisions

d)

try to please everyone around you

20.

Emma is working at a company and always ensures she follows the workplace policies. What does this demonstrate?

a)

creativity

b)

integrity

c)

diversity

d)

sensitivity

21.

While working as a restaurant cashier, your friends come in to eat dinner. You should

a)

tell them you are not allowed to serve them

b)

treat them as you would any other customers

c)

give them a discount on their food order using your employee discount

d)

serve them "free" food

22.

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?

a)

Make other arrangements for your neighbor and stay to finish the project deadline.

b)

Reach a compromise and work until 6:00 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment.

c)

Since you first committed to help your neighbor, tell your coworker you cannot stay and why.

d)

Agree to stay and finish your project without question because work is more important.

23.

Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:

a)

confidentiality

b)

work ethic

c)

resourcefulness

d)

self-representation

24.

Sylvia regularly stays after work to complete tasks. She demonstrates:

a)

short-term goal setting

b)

work ethic

c)

self-representation

d)

tactfulness

25.

Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?

a)

Reschedule your plans

b)

Negotiate with your supervisor

c)

Get someone to cover for you

d)

Call the client to reschedule his visit

26.

Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion?

a)

The boss does not like Hector.

b)

He does not have a good work ethic.

c)

Hector outperforms others and made them look less skilled.

d)

The boss expects too much from Hector.

27.

As an employee, employers assess your work ethic based on your:

a)

appearance

b)

attitude!

c)

fairness to others

d)

unused personal leave

28.

How does fostering creativity benefit a company?

a)

It increases dependency on specific employees

b)

It reduces the need for teamwork

c)

It leads to innovative solutions and products

d)

It is not beneficial

29.

If you must miss a day of work you should?

a)

Tell a coworker to cover for you without informing your supervisor

b)

Wait until the next day to notify your supervisor

c)

Notify your supervisor and follow the company's protocol for reporting absences.

d)

Don't notify anyone and just don't show up

30.

Abigail is known for her integrity at work. What factors contribute to her integrity?

a)

Ethics

b)

Accountability

c)

Competence

d)

All of the Above

31.

Employers want a strong work ethic from their workers.

CHECK 3 ANSWERS that indicate a strong work ethic

a)

being on time

b)

double checking the quality of your work

c)

focusing on work other people are doing

d)

Being reliable

32.

Being considered as an employee of Work Immersion training, you have to do your work/job beyond the instruction.

a)

Commitment to Excellence

b)

Cooperation

c)

Reliability

d)

Integrity & Loyalty

e)

Punctuality