Arrangement of people, data, processes, and information technology that interact to collect, process, store, and provide as output the information needed to support an organization

A contemporary term that describes the combination of computer technology (hardware and software) with telecommunications technology (data, image, and voice networks).

Captures and processes data about business transactions.

Provides for management-oriented reporting based on transaction processing and operations of the organization.

Helps to identify decision-making opportunities or provides information to help make decisions.

Captures the expertise of workers and then simulates that expertise to the benefit of non-expert

Enables more effective communications between workers, partners, customers, and suppliers to enhance their ability to collaborate

Supports the wide range of business office activities that provide for improved work flow between workers.

Any person who has an interest in an existing or proposed information system.

Are those workers whose jobs involve the creation, collection, processing, distribution, and use of information

Are a subset of information workers whose responsibilities are based on a specialized body of knowledge.

An information system’s sponsor and executive advocate, usually responsible for funding the project of developing, operating, and maintaining the information system.

A “customer” who will use or is affected by an information system on a regular basis – capturing, validating, entering, responding to, storing, and exchanging data and information.

A technical specialist who translates system users’ business requirements and constraints into technical solution. She or he designs the computer databases, inputs, outputs, screens, networks, and software that will meet the system users’ requirements.

A technical specialist who constructs information systems and components based on the design specifications generated by the system designers.

A specialist who studies the problems and needs of an organization to determine how people, data, processes, and information technology can best accomplish improvements for the business.

The study, analysis, and redesign of fundamental business processes to reduce costs and/or improve value added to the business.