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GRP - Reservations Assessment 2

Total questions: 20

Worksheet time: 1hrs 21mins

Name
Class
Date
1.

"Hi there, this is Rudy from Training Travel. I have a couple that has sailed with you before. They would love to sail on the Wonder of the seas again. They are interested in a Junior suite. They told me that they usually stay right below Whirlpool."

Using the deck plans on the consumer website, enter below what deck the couple is looking for and the stateroom number that would best fit their needs:

a)

Deck 17
Stateroom number 1722

b)

Deck 14

Stateroom number 14554

c)

Deck 17
Stateroom number 1780

d)

Deck 14

Stateroom number 14154

2.

Hello there, my name is Lisa from Training Travel. I would like to know my commission and the percentage of it from this booking.

Using the image, use the drop-downs to make this response correct:

a)

Lisa is earning 10% commission. She is earning a total of $445.80

b)

Lisa is earning 22% commission. She is earning a total of $114.50

c)

Lisa is earning 10% commission. She is earning a total of $331.30

d)

Lisa is earning 12% commission. She is earning a total of $445.80

3.

Offering Solutions is an attribute of what Royal Way pillar?

a)

Passionate and Committed

b)

Efficiency

c)

Friendly and Professional

d)

Policies and Processes

4.

Hi, my name is Juan from Training Travel. I am looking for connecting rooms. 

Using the image, select the appropriate options that are connecting rooms:

a)

10324 / 10323

10326 / 10325

b)

10310/10312

10311 / 10313

c)

10321/10721

10323/10723

d)

10711 / 10713

10710 / 10712

5.

Hi, I leave on a cruise in a couple months and one of my stops is in Singapore and I wanted to know if I need a visa. I'm a US citizen and I wasn't sure if I did or not.

a)

All guests are required to have a visa prior to boarding the ship.

b)

US and Canadian passport holders do not require a visa to Singapore for a tourist visit.

6.

Hey there, Julie from Training travel. I would like to quote a fourth guest on a booking that I have.

Using the image, what would you do to view the price for the additional guest?

a)

Take the average gross per person amount and divide it by 4.


b)

Subtract the cost of the first two guests from the total and divide that number by 2.

c)

Ensure there is a check mark in the "View 3rd and 4th pax prices" field and Click OK or press enter on your keyboard.

7.

Hi, my name is James from Training Travel. I want to book a quad occupancy Owner Suite on the Wonder of the Seas on the February the second 2024. Can you tell how much would my guests be paying?

True or False: Based on the image, the total gross amount for this reservation would be: $15055.40.

a)

True

b)

False

8.

Hi there, John from Training Travel. I cannot remember if I gave you the state of residence of my guests. Can you help me look?

True or False: In the image, guest qualifiers were entered

a)

False

b)

True

9.

Hi, I have a Interior stateroom booked right now for myself and my kids. Is it possible to split us up and have my teenager in an adjoining room with my 5-year-old?

Using the image, which rooms combination would allow the guest, and their minor children to sail in separate staterooms?

a)

7198 and 7197

b)

7191 and 7193

c)

7601 and 7600

d)

7605 and 7600

10.

Hi, this is Sara from Training travel. I would like to know which other promotions you have available for this booking.

Using the image, how can you view additional promotions?

a)

Change Include NRP from Y to N.

b)

There is no way to view additional promotions from this screen.

c)

Click the drop-down button next to Price.

11.

Hi this is Nathaly from Training Travel. I wanted to pay the net amount due on my client's reservation.

Select the appropriate form of payment for net payments from the options below:

a)

Agency Check

b)

Direct Guest Check

c)

Agency Credit Card

d)

Direct Guest Credit Card 

12.

Hi there, my name is John and I'm looking for the least expensive stateroom that you have on the Wonder of the Seas.

Since One departure automatically sorts available inventory by category, what can you do in the reservation system to sort stateroom availability by lowest cost?

a)

There is no option available to do this. 

b)

"Select by" drop down field

c)

Functions > Sort by best rate

d)

Sort by: Best Rate radio button

13.

Hey this is Luisa from Baby Travel. I have some guests that just got married last month. So, the husband doesn't have a passport, and her birth certificate and her driver's license don't have the same name on them. What other documentation is she going to need to be able to sail?

a)

Her birth certificate, a government issued photo ID, and a certified copy of her marriage license.

b)

Her birth certificate, a government issued photo ID, and a letter showing that she has applied for a passport.

c)

Her birth certificate, a government issued photo ID, and a certified or photocopy of her marriage license.

14.

Hi, my name is Pepe and I'm in stateroom 14268. I was told it is obstructed. Can you tell me how much it is obstructed? 

Using the image, how much is the obstruction on this stateroom?

a)

10%

b)

50%

c)

100%

d)

0%

15.

Hi this is Elsa from Training travel. I have a guest sailing round-trip from FLL. She's a US Citizen and wanted to know what options she is able to use for travel documentation.

a)

U.S Alien Registration Card

b)

Valid Passport 

c)

Birth Letters (Hospital issued)

d)

Drivers License & Birth Certificate (Government issued) 

16.

Hello, Julio from Training Travel. I want to change the currency on a reservation. Instead of US dollars, I would like it to be Canadian dollars. Are we allowed to make these changes?

a)

Yes

b)

No

17.

Hi, this is Viper from Training Travel. My clients are interested in a sailing that starts at the port of Tampa. I don't have the names yet, but I will just put them as TBA so I can hold the rate.

Based on the image, what sailings would you recommend?  

a)

02/06/25
EN

b)

02/07/25
GR

c)

02/06/25
EX

d)

02/05/25
SR

18.

Which option is the correct DOB that we use for a TBA booking?

a)

01/01/1920

b)

11/11/1910

c)

00/00/1910

d)

01/01/1910

19.

Using the image, what action(s) would you take in the reservation system to change from a Non-refundable booking to refundable booking?

a)

Click the drop-down button next to Price and choose a refundable promotion.

b)

Change the Include NRP field from Y to N

c)

Select a different ship and or sail date.

d)

Make a new booking.

20.

From the image, which promotions are selected on the booking?

a)

BOGO60 NRD
Savings NRD
Cyber NRD

b)

BOGO60 NRD
OBC NRD
Standard

c)

BOGO60 NRD
Savings NRD
Standard

d)

Cyber NRD

OBC NRD