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Crew Leader Responsibilities and Customer Service

Total questions: 10

Worksheet time: 30mins

Name
Class
Date
1.

Explain why the early line crew foremen typically had many workers on their crews. (For more information, refer to section 2.1 of the manual)

4 lines
2.

Provide an example of how the crew leader’s behavior might influence crew member behaviors. (For more information, refer to section 2.4 of the manual)

4 lines
3.

Explain how a crew leader might be evaluated along with the areas of performance that might be evaluated? (For more information, refer to section 3.3 of the manual)

4 lines
4.

In what ways does the crew leader evaluate the crew members?

4 lines
5.

List some examples of short-term and long-term decisions that crew leaders would typically have to make. Crew member assignments (short term); Recommending the progression of an apprentice (long term). (For more information, refer to section 4.2 of the manual)

4 lines
6.

Why is it important to understand your leadership style?

4 lines
7.

What can you consider the next time you make a difficult decision?

4 lines
8.

Identify ways to improve working relationships with your crew members.

4 lines
9.

What actions can a crew leader take to encourage crew members to work safely and efficiently?

4 lines
10.

What are some ways you can involve the crew in the tailboard?

4 lines