NEW
Font size
Worksheetsset 2
Total questions: 40
Worksheet time: 20mins
In most cases, ________ would be the best position to appraise an employee’s
performance
the employee's superior
the HR manager
the employee
co-workers
___________ assumes that employees are self-motivated, ambitious and willing to accept
more responsibilities.
Theory W
Theory X
Theory Y
Theory Z
The benefit of panel interviews include ________________________.
faster decision
higher reliability because of multiple inputs
simpler to conduct
cheaper
A/an ____________ consists of the marketing intermediaries that transport and store goods as
they move through their path from producer to final user.
marketing network
channel of distribution
input-output matrix
mode of distribution
In a/an ________________, interviewers are not given a predetermined set of questions.
structured interview
semi-structured interview
unstructured interview
voluntary interview
If you give high rating to a person with whom you have something in common, you are
committing a ____________________.
leniency
similar-to-me
contrast
recency
Team leaders and line supervisors are examples of ____________________.
top-level managers
middle-level managers
first-level managers
entrepreneurs
A production system is
a process that uses operations resources to transform inputs into some desired outputs.
given by unit of production of output divided by unit of production of input.
a strategy aimed at embedding the awareness of quality in all organizational processes.
a management system implemented to assist enterprises to attract and retain customers.
A disadvantage of using internal recruitment to fill vacant positions includes __________.
tendency to upset or lose employees who are not promoted
minimal knowledge of employees’ strengths and weaknesses
Low commitment to the company
less accurate view of competency
An effective supply chain management can result in the following, except
improved delivery performance
greater productivity.
reduced inventory.
increased operational complexity.
______________ involves setting appropriate and clear goals and objectives, and establishing
appropriate strategies to accomplish them.
Planning
Organizing
Leading
Controlling
Organizations that assist in the movement of goods and services from producer to
industrial users and direct consumers are known as ___________.
directed marketers
distributive specialists
marketing intermediaries
supplementary marketers
A firm can be considered to be efficient when it
is producing its products or services at the lowest possible average cost.
is fully utilizing its capacity.
has minimized the amount of waste that it produces.
employs the maximum number of workers.
_______ is a group of closely related product items such as Kimball oyster sauce, tomato
ketchup and chili sauce.
Product mix
Product line
Product item
Product mixed width
Which of the following relates to a quality assurance programme?
TQM
ISO
NGO
TQM and ISO
A/an _____________ is responsible to direct and lead other organizational members
to accomplish organizational goals by planning, organizing, leading and controlling.
entrepreneur
manager
employee
accountant
The short-run for a company is
one month, being the payment base for salaries
the period where output can only be changed by altering the utilization of existing plant and equipment
the time it takes to terminate staff.
when it is working on a short-time basis.
According to Katz, the three important managerial skills are _______________
technical skills, human skills and conceptual skills
technical skills, interpersonal skills and conceptual skills
human skills, conceptual skills and informational skills
political skills, human skills and informational skills
Activities that involve designing, shaping and producing the container or wrapper for
a product are referred as __________.
branding
labeling
packaging
modifying
________ is setting prices on the basis of buyers’ perception rather than on the basis of the
cost set by the sellers.
Good-value pricing
Cost-based pricing
Value-based pricing
Value-added pricing
________ is the process of seeking and attracting the right potential candidates to apply
for job vacancies in an organization.
Orientation
Recruitment
Selection
Work analysis
Operations management deals with the following elements of the process in
transforming inputs into products and services, except
design
direction
control
marketing
A _______ strategy uses marketing intermediaries to reach customers, whereas a ______
strategy will use advertising and sales promotion to attract consumers to purchase products.
pull; push
direct; indirect
push; pull
indirect; direct
Which statement about retailing is false?
Most producers, manufacturers and wholesalers do not do retailing.
Retail stores vary in size, shape and services offered.
Retailing involves selling of goods and services to direct consumers
Nowadays, non-store retailing has grown faster than store retailing.
Direct financial compensation includes all of the following, except _______________.
salary
personal loan
commission
bonus
Ms Lee is the HR manager of a manufacturing firm in Penang. Due to her qualifications
and previous working experience, she is well-versed in HR strategies and Malaysia
Employment Law. This means that she has a ______________ skill.
technical
conceptual
human
physical
Job.Street.com is an example of e-recruiting using a ______________ website.
corporate
homepage
general employment
niche
In performance appraisal, self-appraisals can be useful in obtaining information useful for
_________ purposes.
administrative
developmental
punishment
promotion
Which of the following is considered the most common channel of distribution for
consumer goods?
Manufacturer ---> Wholesaler ---> Retailer ---> Consumer
Manufacturer ---> Broker---> Retailer ---> Consumer
Manufacturer ---> Retailer ---> Consumer
Manufacturer ---> Wholesaler ---> Wholesaler ---> Retailer ---> Consumer
The following are external factors to consider when setting prices of goods and
services, except _______.
nature of market
operating cost
competitors
monopoly
Promotion mix consists of the following, except __________.
personal selling
advertising
public relations
multi-level marketing
Which of the following are not legally-required benefits in Malaysia?
Public holidays
Sick leave
Annual leave
Paternity leave
________________ provide the strategic directions for the organizations.
Top-level managers
Middle-level managers
First-level managers
Processes
______________ is the degree to which an organization achieves its goals.
Efficiency
Effectiveness
Mission
Planning
A basic supply-chain management involves
a firm’s plans in how best to utilize all its resources and business functions.
the control of inventory by managing the flow of materials
standards setting of manufactured products for quality assurance.
a process that transforms inputs into some outputs.
Workforce planning involves all of the following, except
organizing the training of staff.
forecasting future personnel requirements.
examining production plans in a factory
preparing and maintaining personnel records
Quality-control programme in manufacturing and service processes is crucial to ensure
customers’ satisfaction with their purchased products.
customer loyalty
ultimate cost saving and increase profit.
All of the above
Technical skills are mostly important for ____________, whilst conceptual skills are particularly
important for ____________
top-level managers; middle-level managers
first-level managers; middle-level managers
first-level managers; top-level managers
middle-level managers; first-level managers
The following are the stages of the product life cycle, except _______________.
introduction stage
growth stage
maturity stage
recycle stage
All of the following are examples of external stakeholders of a company, except_________
shareholders
suppliers
customers
local government
