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WorksheetsAutomotive Workshop G3 Quiz
Total questions: 19
Worksheet time: 8mins
Who can ring the customer to let them know their vehicle is ready?
Body Shop Manager
Reception
Salesman
Accountant
What does the Parts Department manage?
Vehicle sales
Paint jobs
Parts and couriers
Customer service
What does the receptionist do at the dealership?
Repair cars
Greet customers
Construct houses
Teach classes
What can customers do in the Vehicle Sales department?
Test drive cars
Bake cakes
Swim
Fly aeroplanes
What is one of the responsibilities of the receptionist?
Directing customers to the correct department
Flying aeroplanes
Building bridges
Teaching history
What should you use if there is an electrical fault in a car?
Workshop manual
Car radio
Owner's manual
GPS system
What is crucial when carrying out a repair that has not been done before?
Finding the correct replacement part
Painting the car
Washing the car
Driving the car
Why is it important to be aware of the tone of voice when talking to customers?
To ensure effective communication
To make the car faster
To change the car's colour
To increase the car's mileage
What is recorded on a vehicle job card?
The employee's favourite colour
The amount of time taken for jobs
The number of customers served
The number of emails sent
What is a benefit of using email for existing customers?
It can give discounts
It can make phone calls
It can write memos
It can create signs
What should be done before handing over a repaired vehicle to a customer?
Test drive the vehicle
Paint the vehicle
Disassemble the engine
Remove the tyres
What is the role of the Service Adviser at the dealership?
Cleaning the showroom
Advising customers on vehicle maintenance
Cooking meals for staff
Driving customers home
What is essential for maintaining customer satisfaction in a dealership?
Offering free snacks
Providing timely updates on vehicle repairs
Playing loud music
Changing the dealership's location frequently
What is the primary function of the Service Department in a dealership?
Organising events
Repairing and maintaining vehicles
Designing new car models
Managing social media accounts
Who is responsible for ordering parts needed for vehicle repairs?
Sales Manager
Parts Manager
Finance Officer
Marketing Executive
What should be checked before a vehicle is returned to the customer after service?
The vehicle's service history
The cleanliness of the vehicle
The vehicle's fuel level
The vehicle's paint colour
Who is responsible for greeting visitors at the dealership?
Receptionist
Mechanic
Sales Executive
Parts Manager
Which department assists customers with purchasing new vehicles?
Body Shop
Parts Department
Vehicle Sales Department
Service Department
What should be done if a customer reports a strange noise in their car?
Advise the customer to ignore it
Send the customer to the Parts Department
Offer a free car wash
Schedule a diagnostic check in the Service Department
