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Organizational Change and Development

Total questions: 50

Worksheet time: 45mins

Name
Class
Date
1.

Which book for OCD I told you to refer in class?

a)

OD by French and Bell

b)

OCD by Kavita SinghChnage Magt and Org. Transformation by Radha R Sharma

c)

Org Design by Srivastava

2.

What is a Sytem?

a)

Set of interrelated elements that act in an orderly manner. Example: en our body the heart has the function of "pumping" the blood in our body, the lungs distribute the oxygen we inhale from the outside, etc. What would happen if any of the components of the organism will not perform its function properly.

b)

Organizational development is a critical and science-based process that helps organizations build their capacity to change and achieve greater effectiveness by developing, improving, and reinforcing strategies, structures, and processes.

c)

Responsible, along with senior management, for carrying out the DO program. Coordinate and promote the process. Also known as a change agent or facilitator. Can be

internal or external to the organization

d)

A person or organization using the services of a lawyer or other professional person or company

3.

Responsible, along with senior management, for carrying out the DO program. Coordinate and promote the process. Also known as a change agent or facilitator. Can be

internal or external to the organization. This definition belong to?

a)

Company

b)

Cliente

c)

Consult

d)

Development.

4.

"a person from inside or outside an organization who helps the organization transform by focusing on improving organizational effectiveness, improvement, and development.

a)

Agent

b)

Employee

c)

Change Agent

d)

Change employee

5.

System is one that regularly exchanges useful feedback with all of its important external stakeholders, for example, its customers, collaborators, leaders in the community and researchers in the industry.

a)

Dinamic

b)

Open

c)

Close

d)

subsystem

6.

This model divide in five subsystems, the central subsystem is culture, bearing in mind that this set of beliefs and values ​​are commonly accepted by all members of the organization and is closely related to its design. ; it can be modified by the action of the environment and influence the changes and results of the other subsystems.

a)

Kurt Lewins

b)

Three- Dimentional.

c)

Six boxes model

d)

Sensing Type Diagnostic

7.
COMPONENTS OF OD: ODD ONE OUT
a)
Diagnostic
b)
Action
c)
Process
d)
Group
8.
_________ is a critical and science-based process that helps organizations build their capacity to change and achieve greater effectiveness by developing, improving, and reinforcing strategies, structures, and processes.
a)
Organisation change
b)
Organisation Development
c)
Organisation culture
d)
Organisation sub system
9.
Organisation Development Values:
a)
Respect People
b)
Confrontation
c)
Expression
d)
Seeking Cooperation
e)
All the above
10.
Development is a ___________
a)
Static process
b)
continuous process
c)
Batch Process
d)
Support Process
11.
is an effort that focuses on improving an organization's capability through the alignment of strategy, structure, people, rewards, metrics, and management processes.
a)
Organization development
b)
Organisation culture
c)
Organisation sub system
d)
Organisation change
12.
Historical perspective of organizational development
a)
Past
b)
Present
c)
Future
d)
all the above
13.
Action research, Group dynamics, Force field theory and analysis, The 3-stage change process- comes in which period
a)
Past
b)
Present
c)
Future
d)
None
14.
Change management, Organization development,Digital change- comes in which period
a)
Past
b)
Present
c)
Future
d)
None
15.
_________ refers to the interaction types among groups and the factors which influence them
a)
Group
b)
Intergroup dynamics
c)
Planning
d)
Strategy
16.
Organisational sub system- Odd one out
a)
Task
b)
Goal
c)
Negotiation
d)
Technological
17.
COMPONENTS OF OD: ODD ONE OUT
a)
Diagnostic
b)
Action
c)
Process
d)
Group
18.
State the Action process:
a)
Planning
b)
Execution
c)
Evaluation
d)
All of the following
19.
The intervention should take place at all three levels, namely, individual, group and_________
a)
organisation
b)
Internal factor
c)
External factor
d)
Both b and c
20.
Individual, Interpersonal and Group Process Approaches
a)
Coaching
b)
Training and Development
c)
Process Consultation
d)
Third-Party Interventions
e)
All of the above
21.
Known by others, Known by self _________
a)
Open
b)
Blind spot
c)
Hidden
d)
Unknown
22.
Organization is divided into units, who reports to whom, methods of control, the arrangement of equipment and people, work flow arrangements and changes in communications and authority.
a)
Personal intervention
b)
Inter group
c)
Comprehensive Intervention
d)
Structural OD Intervention
23.
_________ are those in which the total organization is involved and depth of the cultural change Is addressed.
a)
Personal intervention
b)
Inter group
c)
Comprehensive Intervention
d)
Structural OD Intervention
24.
_________ is a critical and science-based process that helps organizations build their capacity to change and achieve greater effectiveness by developing, improving, and reinforcing strategies, structures, and processes.
a)
Organisation change
b)
Organisation Development
c)
Organisation culture
d)
Organisation sub system
25.
Organisation Development Values:
a)
Respect People
b)
Confrontation
c)
Expression
d)
Seeking Cooperation
e)
All the above
26.
Development is a ___________
a)
Static process
b)
continuous process
c)
Batch Process
d)
Support Process
27.
is an effort that focuses on improving an organization's capability through the alignment of strategy, structure, people, rewards, metrics, and management processes.
a)
Organization development
b)
Organisation culture
c)
Organisation sub system
d)
Organisation change
28.
Action research, Group dynamics, Force field theory and analysis, The 3-stage change process- comes in which period
a)
Past
b)
Present
c)
Future
d)
None
29.
Change management, Organization development,Digital change- comes in which period
a)
Past
b)
Present
c)
Future
d)
None
30.
_________ refers to the interaction types among groups and the factors which influence them
a)
Group
b)
Intergroup dynamics
c)
Planning
d)
Strategy
31.
There are ________ types of group
a)

2

b)

3

c)

4

d)

5

32.
Organisational sub system- Odd one out
a)
Task
b)
Goal
c)
Negotiation
d)
Technological
33.
COMPONENTS OF OD: ODD ONE OUT
a)
Diagnostic
b)
Action
c)
Process
d)
Group
34.
Identifying particular illness using the combination of sign or symptoms is_________
a)
Diagnostic
b)
Action
c)
Process
d)
Group
35.
State the Action process:
a)
Planning
b)
Execution
c)
Evaluation
d)
All of the following
36.
The intervention should take place at all three levels, namely, individual, group and_________
a)
organisation
b)
Internal factor
c)
External factor
d)
Both b and c
37.
When an organization sees an unrealized opportunity it uses this action to seize the opportunity.
a)
Corrective action
b)
Enabling Action
c)
Alignment action
d)
New version
38.
Individual, Interpersonal and Group Process Approaches
a)
Coaching
b)
Training and Development
c)
Process Consultation
d)
Third-Party Interventions
e)
All of the above
39.
Known by others, Known by self _________
a)
Open
b)
Blind spot
c)
Hidden
d)
Unknown
40.
Known by others, Unknown by self_________
a)
Open
b)
Blind spot
c)
Hidden
d)
Unknown
41.
Organization is divided into units, who reports to whom, methods of control, the arrangement of equipment and people, work flow arrangements and changes in communications and authority.
a)
Personal intervention
b)
Inter group
c)
Comprehensive Intervention
d)
Structural OD Intervention
42.
_________ are those in which the total organization is involved and depth of the cultural change Is addressed.
a)
Personal intervention
b)
Inter group
c)
Comprehensive Intervention
d)
Structural OD Intervention
43.

Which one is not an Individual Source of resistance?

a)

Habit

b)

Security

c)

Economic factors

d)

Structural inertia

44.

Which one is not an Individual Source of resistance?

a)

Habit

b)

Security

c)

Economic factors

d)

Structural inertia

45.

Which of the following strategies involves engaging employees in the decision-making process to reduce resistance to change?

a)

Communication

b)

Coercion

c)

Participation

d)

Manipulation and Cooptation

46.

What is a potential downside of using coercion as a strategy to manage change?

a)

It fosters a supportive environment.

b)

It ensures transparent communication.

c)

It may lead to resentment and lower morale.

d)

It builds trust between managers and employees.

47.

"Certain situations involve proactive, intentional and goal-oriented efforts to realise change". From the statement above, what is the nature of change?

a)

Change agents

b)

Planned change

48.

What is one way managers can manage resistance to change within an organization?

a)

Ignore employees' concerns

b)

Involve employees in the change process

c)

Implement changes without any prior notice

d)

Avoid communicating the reasons for change

49.

Which of the following is a key aspect of balancing stability and change in an organization?

a)

Maintaining complete rigidity in processes

b)

Implementing changes gradually

c)

Avoiding any changes to keep operations predictable

d)

Only making changes during crises

50.

Once the new system proves to be successful in improving customer satisfaction, the company solidifies this change by establishing new policies, rewarding team members who excel in customer service, and integrating these practices into the corporate culture.

Which step in Lewin's Three-Step Model?

(a)  

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