WorksheetsSection 4 Lesson 8
Total questions: 10
Worksheet time: 5mins
What makes people successful in the workplace?
Higher college degrees.
Earning the ability to work with others and manage themselves.
Clothing and appearance.
More money.
How do questions improve communication?
Questions give you space to make your point over theirs.
Questions do not improve communication; they just slow down the process.
Questions help you get clarity on the purpose for communication. They help you understand why the communication is happening.
Questions slow the pace of the conversations and give you time to think.
What is the "80/20 Power Strategy" for communication?
Asking multiple questions before making a firm decision.
Asking the “What,” “Where,” “Who,” and “When” for every situation.
Asking, “Why?” to understand the purpose for the communication.
Asking 80% of the questions and only allowing the other person to ask 20%.
When does your brain "zone out" during communication?
Typically, in the middle of the conversation.
When it cannot make connections to the new information.
Typically, towards the end of the conversation.
When you get over excited about the new information you're learning.
What is Step 1 of the Speaking & Writing Model?
How long does this communication need to be?
What questions or objections do I need to answer in order to be understood?
Why do I want/need to speak or write this information?
Am I in the right location to deliver this communication?
What is Step 2 of the Speaking & Writing Model?
What questions or objections do I need to answer in order to be understood?
How long does this communication need to be?
Am I in the right location to deliver this communication?
Why do I want/need to speak or write this information?
What is Step 3 of the Speaking & Writing Model?
Complete your outline before doing any further writing or speaking.
Am I in the right location to deliver this communication?
Why do I want/need to speak or write this information?
Begin speaking or writing. Start by stating your purpose.
What is Step 1 of the Listening & Comprehension Model?
Why is the speaker or author sharing this information?
What should I know about this book before I read it?
Is the speaker using more fact or opinion?
What should I know about this book before I read it?
What is Step 2 of the Listening & Comprehension Model?
What should I know about this book before I read it?
What questions will the speaker or author need to answer in order to accomplish their purpose?
Why is the speaker or author sharing this information?
Is the speaker using more fact or opinion?
What is Step 3 of the Listening & Comprehension Model?
What questions will the speaker or author need to answer in order to accomplish their purpose?
Is the speaker using more fact or opinion?
Listen for answers to the questions you explored in Step 2.
Be prepared to write down questions as they come up.
