WorksheetsConflict Resolution Skills Quiz
Total questions: 10
Worksheet time: 5mins
What is the first step in conflict resolution?
Escalate the conflict to higher authorities
Engage in mediation
Choose a strategy to address the conflict
Identify the root source of the conflict
Which type of conflict is about goals, structures, and procedures?
Emotional conflicts
Conflicts of interest
Instrumental conflicts
Personal or relational conflicts
What is the ideal outcome in conflict resolution?
Compete or Fight
Denial or Avoidance
Collaboration
Compromise or Negotiation
Which strategy involves pretending there is no problem?
Smoothing Over the Problem
Denial or Avoidance
Compete or Fight
Collaboration
What is a key skill for handling conflict effectively?
Aggressiveness
Assertiveness
Passiveness
Indifference
Which statement is most effective in conflict communication?
"Your behavior is horrible"
"When you said x, it made me feel y"
"You are a bad person"
"You are wrong"
What is the main focus of conflicts of interest?
Identity or self-image
Emotional responses
Goals, structures, and procedures
Distribution of resources like time and money
Which strategy is likely to result in a no-score draw?
Compete or Fight
Collaboration
Compromise or Negotiation
Smoothing Over the Problem
What is the role of empathy in conflict resolution?
To ignore the other person's feelings
To put yourself in other people's shoes
To assert your own viewpoint strongly
To avoid the conflict altogether
What should you do if you don't feel confident in resolving a conflict?
Continue trying to resolve it alone
Ignore the conflict
Step back and ask for help
Force a resolution
