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WorksheetsGeneral Management Pre-Test
Total questions: 35
Worksheet time: 35mins
Two types of business partnerships are general and
contractual
fiduciary
limited
cooperative
If a business conducts a SWOT analysis to decide whether or not to expand, which of the following is categorized as a "T"?
establishing a brand for the product
redesigning of product by competition
recalling of competitor's product
pricing can be higher than competition
The planning, pricing, promoting, and distribution of goods and services is known as
advertising
marketing
logistics
forecasting
The term for research to determine factors, conditions, and characteristics of a market is
brainstorming
market analysis
goal setting
prototyping
The best way to motivate workers to do a good job is to
provide positive feedback to reinforce what they do correctly
provide negative feedback to discourage them from what they do incorrectly
make them compete against each other to encourage a spirit of achievement
acknowledge only group achievements rather than individual ones to reinforce the team attitude
Motivational praise from an employer should be specific and
personal
financially rewarding
work related
include increased benefits
When implementing newly defined goals, _____, prioritize the goals and break into smaller steps, and set deadlines for each step and goal.
evaluate current status and compare to future goals
brainstorm additional goals that meet company needs
write new goals to include projects the team wants to accomplish
postpone the lower priority goals to address in the future
One difference between strategic and tactical planning is that strategic planning tends to be
shorter term and more narrowly defined
longer term and more broadly defined
targeted towards middle management
targeted towards new employees
To gain employee acceptance of new changes in an organization, the owner should provide adequate training and
give advance notice of the new changes
make changes effective immediately
reprimand employees who do not implement the change immediately
explain changes in detail to the management staff only
An employee that works a 40-hour work week has no vacation days left but would like to take the Friday off prior to a holiday break. One solution is for the employee to _____ the holiday break.
make the 8 hours up by working the Saturday after
work 2 extra hours on the first 4 days back after
work four 10-hours shifts prior to
tell coworkers of plans to call in sick prior to
The ability to read text, process it, and understand its meaning is referred to as
comprehension
concentration
reflection
retraction
Which sentence is grammatically correct?
The injured accident victim was laying on the road until the ambulance arrived.
We arrived their at 3 PM to begin the meeting.
The manager busted into the wrong office by mistake.
Ann missed the meeting because she was lying in bed with the flu.
To increase sales a company hired a telemarketing firm. The telemarketers logged 3,496 hours, in which they made 46,397 presentations, completed 6,350 sales, and increased the company’s revenue by $295,300. The telemarketing firm charged $45 per hour for their services. How successful was the business venture?
wildly successful, netting over $200,000
a good investment with a profit of over $137,000
a good start, doing slightly better than $6,000
a bad venture with a negative return of -$245,000
A country exported $689,269 worth of goods and imported $3,465,029 worth of goods. What is the trade surplus or deficit?
-$2,775,760
-$986,637
$2,775,760
$4,154,298
According to the law of supply and demand, when high winds in Hawaii damage coffee plants, coffee will be
low in price because people will switch to tea to avoid price increases
in short supply, and therefore higher in price
unaffected in price or supply
in short supply with an unchanged price
Which act regulates the federal minimum wage for interstate commerce?
Fair Labor Standards Act
National Labor Relations Act
Revenue Act
Equal Pay Act
An employee has just obtained a position as an Office Clerk. To perform work effectively, what must the supervisor give the new employee?
control
an office
empowerment
restrictions
The Federal Reserve System which controls the flow of money through interest rates is also known as the
Nation’s Central Bank
Securities and Exchange Commission
U.S. Treasury Department
Small Business Administration
A CEO urges employees to buy stock in the company and then sells his/her personal stock because of a coming change that will likely decrease the stock prices. The actions of the CEO showed
a keen business acuity
loyalty to the company
unethical behavior
honesty and integrity
A mission statement describes an organization’s
absentee policy
building plans
purpose or goal
job postings
Complete company policies regarding paid time off, benefits, and disciplinary procedures are found in the
employee handbook
break room bulletin board
human resources memos
company newsletter
An example of active listening skills is
planning what to say next
paraphrasing what has been said
taking notes after the conversation
nodding during the conversation
A characteristic of an appropriate professional handshake is
sweaty palms
limp hands
a firm grip
no eye contact
What function command would calculate the annual average for the set of data?
=average(b3:b6)
=average(b8)
=average(a3:a6)
=average(a3:b6)
Company ABC sends an "anniversary" card to each client on the date they started working with the company. To maintain an electronic record, the company should use a
calendar
planner
card file
database
A company follows the procedures in the chart when determining how to handle delinquent accounts. If today's date is October 15th and a customer's bill was due August 1st, the billing department would handle this lack of payment by
sending a reminder in the next bill
telephoning the customer
sending a letter from the billing manager
turning the customer's account over to a collection agency
When using the internet to do research, information literacy is the ability to
review and determine if the information found is legitimate
use a computer to do a search for the desired information
make appropriate graphs from the information found in an internet search
access, evaluate, organize, and use information from a variety of sources
During problem-solving, recording all comments and suggestions is part of the _____ process.
brainstorming
clarification
development
defining
Which question is most likely to get to a specific definition of a problem?
What was happening when the failure occurred?
Has this problem happened before?
What other problems have you had with this machine?
How often has this problem happened before?
To be a good team leader, it is important to
be a technical expert in the field
recognize the strengths of others
be autocratic and make all decisions alone
socialize with team members and be well liked
A new employee has joined a work team. What is the best way the other team members can help the employee participate meaningfully in the team discussions?
Instruct the employee not to talk very much during the first meeting so they can learn as much as possible.
Ask the employee to only watch the group during the first few meetings.
Let the employee fend for themself.
Tell the employee about the 'ground rules' created to guide the meetings and explain what the group has done in recent meetings.
The proper method for lifting is to keep the back straight, spread the feet comfortably, and lift with _____ muscles.
leg
back
arm
abdominal
A fire may be controlled without upsetting the thermal layer by
directing a straight stream to the middle of the fire
aiming the stream at the ceiling and allowing the water to rain down on the fire
rolling the stream around the perimeter of the room
using a straight stream at the base of the fire
Cynthia Wu is preparing her resume for a professional job opening in a bank. Which email address would be most appropriate?
wugirlwow@yourmail.com
cindywu85@yourmail.com
cynthia.wu@yourmail.com
c.wu@yourmail.com
A good way to stay informed of new career-related developments and network with others in the field is to
join an informal online chat group
join a professional organization
read the office notice board
participate in after-work activities
