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WorksheetsQCM Roles and Responsibilities Quiz
Total questions: 10
Worksheet time: 5mins
What is the primary role of the Quality Care Manager (QCM)?
To manage the sales team
To head the quality care team
To handle customer complaints
To oversee the housekeeping staff
Which of the following is NOT a type of Customer Journey mentioned?
After Sales
Post Sales
Sales
Presales
What is the purpose of the Showroom Hostess?
To handle financial transactions
To assist in vehicle maintenance
To ensure a positive impression on customers
To manage the security of the dealership
What should the Security Guard maintain?
Sales records
Housekeeping schedules
Customer feedback logs
Entry and exit logs for vehicles
What is one of the responsibilities of the Valet?
To manage customer complaints
To clean the showroom
To oversee the delivery process
To assist customers in parking their vehicles
What is the role of the Housekeeping Executive?
To manage customer data
To assist in vehicle test drives
To ensure the overall upkeep of the showroom
To serve refreshments to customers
What is the main responsibility of the Delivery In-Charge?
To handle customer complaints
To oversee the housekeeping staff
To manage test drive vehicles and deliveries
To conduct team meetings
Which of the following is a key focus area for QCM?
Managing financial transactions
Overseeing vehicle maintenance
Proactive customer-centric approach
Maximizing sales
What does the F&B Executive ensure?
That the showroom is clean
That customer complaints are addressed
That refreshments are served promptly
That vehicles are parked correctly
What is the purpose of the Service Advisor during delivery?
To handle customer complaints
To manage the sales team
To explain technical features of the car
To oversee the housekeeping staff
