WorksheetsOrganizational Change
Total questions: 20
Worksheet time: 8mins
Organizational change is any alteration of ________.
people, structure, or technology
structure, management, or goals
technology, goals, or management
rules, procedures, or management
Organizational change can best be defined as ________.
rethinking the organization's target markets
innovation that affects employees and customers
a "cleaning house" of the top executives
any alteration of people, structure, or technology
Structural component changes include ________.
changing work processes
combining departmental responsibilities
changing attitudes
changing behavior
Technological changes usually involve the introduction of new equipment, ________.
tools or people
operating methods, or structure
tools, or operating methods
people, or structure
In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.
change masters
change generators
change champions
change agents
Dalia has an idea for improving the efficiency of her work area. When she approached her supervisor, she was asked to shepherd the idea through the approval, implementation, and evaluation processes. Dalia has become a ________.
supervisor
change agent
group leader
job coach
The company's products make the process more efficient by lowering its price due to a competitor lowering their price.
Therefore, it was a(n)________ force of change.
external
internal
marketplace
economic
Changing consumer preferences is like changing the styles in fashion every season.
These changes are indicative of ________ force of change.
external
internal
marketplace
economic
Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor?
Organizational strategy
Changes in the composition of the workforce
New equipment
Changing technology
The forces that drive companies to shift towards using AI in operations are indicative of a ------------ force of change.
external
internal
marketplace
economic
Labor strikes are an example of which of the following internal change factors
Workforce composition
New equipment
Employee attitudes
Organizational strategy
The installation of the new equipment at Fati's Donut, is an example of ________.
people change
management change
technological change
structural change
Changes in work processes, methods, and equipment are a part of ________ changes.
technological
structural component
financial
structural design
An individual is likely to resist change because of the feeling ________.
of achievement
of uncertainty
of personal gain
that the change is in the organization's best interest
Sally was the most experienced worker in the department and knew how to do everyone's job. If all employees in the department were cross-trained, Sally wouldn't be special anymore. Sally's resistance to change came from her ________.
belief that uncertainty would increase
fear that she would be forced out of her habit
concern over personal loss
belief that the changes would harm the organization
Fati's Donuts is installing new equipment in its bakery. Many employees are fearful they will not be able to operate it. Which one of the following courses of action is best for Fati's to use to overcome this employee resistance?
Threaten the employees who resist the change
Present distorted facts to the employees
Terminate employees who resist the change
Educate employees and communicate with them
________ involves bringing individuals directly affected by the proposed change into the decision-making process.
Participation
Facilitation and support
Delegation
Manipulation and co-optation
________ involves exchanging something of value for an agreement to lessen the resistance to the change effort.
Coercion
Facilitation and support
Negotiation
Manipulation and co-optation
Government regulations are considered an internal factor for change because they force the
business to change how it functions.
True
False
Negotiation involves bringing those affected by change into the decision-making process
TRUE
FALSE
