WorksheetsCore Communication STUDY GUIDE
Total questions: 25
Worksheet time: 13mins
Name
Class
Date
1.
Good communication on the job site _____.
a)
affects safety, schedules, and budgets
b)
will make you popular
c)
takes too much time
d)
cannot be learned
2.
Nonverbal communication is best for communicating _____.
a)
feelings and attitudes
b)
complex ideas
c)
what a person desires
d)
instructions for installing new equipment
3.
Which of the following are examples of positive nonverbal communication?
a)
Sitting up straight, keeping a clean work space, and looking at people who are talking to you.
b)
Giving compliments to others and encouraging them.
c)
Speaking with an even tone and looking away most of the time during a conversation.
d)
Telling people all of the information they need to do a task properly and answering questions.
4.
Which of the following is an example of positive verbal communication on the job?
a)
Talking over or interrupting another person
b)
Giving and taking instructions
c)
Tuning out when someone is speaking
d)
Ducking out of team discussions
5.
Real listening is _____.
a)
tedious
b)
an active process
c)
unnecessary
d)
an art
6.
A co-worker asks you to hand her a tool, but does not specify which tool she needs. The most appropriate response would be: _____.
a)
"Get it yourself."
b)
"How am I supposed to figure out which tool you need?"
c)
"I'm sorry; which tool do you need?"
d)
"I am too busy; ask someone else."
7.
A supervisor wants an apprentice to insert a plug into a water supply line for a pressure test. The clearest way to instruct the apprentice would be for the supervisor to say, _____.
a)
"Put the plug in"
b)
"Insert that one plug into the pipe."
c)
"Get the water supply line ready for the pressure test"
d)
"Insert the plug into the end of the water supply line so I can do a pressure test"
8.
If you are in the middle of a task and you receive a personal phone call, _____.
a)
put s caller on hold until you complete the task
b)
continue working and do not answer
c)
tell the caller you don't have time to talk
d)
hand the phone to a co-worker
9.
In the construction industry, a code book provides _____.
a)
the keypad entry codes for locked work areas
b)
codes and standards, such as building codes or electrical codes
c)
passwords for company web services, such as databases and training software
d)
keys for understanding blueprint symbols
10.
A reader that wants to find any mention of a certain topic in a book can look in the _____.
a)
table of contents
b)
glossary
c)
appendixes
d)
index
11.
Which is a typical example of an item a construction worker might read for work on a regular basis?
a)
Newspaper
b)
Roadmap
c)
Materials list
d)
Summons
12.
When you are looking for a specific installation procedure in a manual, the best way to find the information is to _____.
a)
identify the correct section and go straight there
b)
start reading the book from the beginning
c)
study the terms in the glossary
d)
skim the book and take notes on all important information
13.
Which of the following is one disadvantage to using email versus paper-based delivery?
a)
Email is an expensive way to communicate
b)
The spell-checker is unreliable
c)
Emails cannot easily be replaced
d)
Emails are not as private as paper-based documents
14.
Many of the rules that apply to writing paper-based documents also apply to _____.
a)
writing emails
b)
leaving voice messages
c)
having face-to-face conversation
d)
taking orders
15.
Text messages are best used for _____.
a)
long conversations since a record of what was said will be preserved
b)
telling people how one feels
c)
detailed or complex information
d)
brief messages that should be viewed immediately
16.
In the study of communication, noise is best defined as _____.
a)
people interrupting someone who is thinking
b)
anything that interferes with the message being heard or understood
c)
thoughts that distract the listener
d)
discussing things that are off the main topic
17.
Folding your arms in front of you makes it seem as if you are _____.
a)
warm and friendly
b)
very angry
c)
distant and unwilling to talk
d)
the group leader
18.
If someone does not understand what a speaker is saying, he or she should _____.
a)
ignore that part of the conversation
b)
try to figure it out on his or her own
c)
ask other people what they think the speaker means
d)
ask the speaker questions for clarification
19.
When listening to instructions, the best way for listeners to make sure they get all the information is to _____.
a)
take notes and compare them with other co-workers' notes
b)
read a book about the topic later on
c)
ask questions, but wait until the person has stopped talking
d)
take notes, ask questions, and repeat a summary of the instructions
20.
An important attribute of an effective speaker is the ability to _____.
a)
inject humor on the job site with practical jokes
b)
explain and simplify complex topics
c)
conduct multiple conversations with workers
d)
make others feel too inferior to speak openly
21.
Common documents that construction professionals need to read on the job include _____.
a)
construction drawings, code books, and installation manuals
b)
legal briefs, permits, and subpoenas
c)
contracts, warrants, and encyclopedias
d)
literary reviews, argumentation papers, and essays
22.
Special features in books that help readers locate information include _____.
a)
drawings and photographs
b)
dictionaries and encyclopedias
c)
tables of content, indexes, and glossaries
d)
safety-related cautions and warnings
23.
When reading instructions or a series of steps, one should _____.
a)
read only the steps that he or she doesn't know
b)
perform the steps even if he or she doesn't understand them
c)
read the directions completely
d)
skim the directions quickly
24.
The rough draft of a document you are writing should _____.
a)
follow an outline and incorporate your research
b)
be as close to perfect as possible
c)
be complete before any research has been done
d)
be complete before an outline has been created
25.
What is an important practice in writing to avoid errors that can cost time and money?
a)
Handwriting any document before using a computer.
b)
Always writing in the first person.
c)
Proofreading the work for accuracy.
d)
Writing at a high reading grade level.
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