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JGB 12202 CHAPTER GROUP AND TEAMS

Total questions: 100

Worksheet time: 1hrs 6mins

Name
Class
Date
1.

What are the two basic functions that formal groups fulfill?

a)

individual and companies

b)

organizational and individual

c)

individual

d)

organization

2.

... exist when member's overriding purpose of getting together is friendship or common interest

a)

Committee

b)

Formal Group

c)

Informal Group

d)

Teams

3.

What are the types of informal groups?

a)

Functional Teams and Self-Directed Teams

b)

Common and Task Group

c)

Interest and Friendship Group

d)

Virtual Teams and Task Forces

4.

What are command group?

a)

A group composed of individuals report directly to manager

b)

A group composed of teams report directly to supervisor

c)

A group of people working together to complete job or task

d)

A group of people work together and share one or more ideas

5.

What are the other common task group?

a)

Study group

b)

Ad hoc committees

c)

Coordinator academic department

d)

Employees golf team

6.

... are composed of members that are dispersed in different areas, but still able work together

a)

Functional Teams

b)

Problem Solving Teams

c)

Task Forces

d)

Virtual Teams

7.

What are the function of problem solving team?

a)

Working on specific project to highly critical problems

b)

To give employees a feeling of ownership of a whole job

c)

To solve particular problem within their own department

d)

Every individual is accountable for their own performances

8.

Which types of group have hierarchy?

a)

Informal Group

b)

Self-Managing Teams

c)

Manager Led

d)

Formal Group

9.

These teams are often empowered and make decision without the approval of management?

a)

Problem-Solving Teams

b)

Functional Teams

c)

Self-Directed Teams

d)

Cross-Functional teams

10.

Which of the following is a characteristic of a team? (not a group)

a)

Has a designated strong leader

b)

Holds individuals accountable

c)

Sets identical purpose for group and organisation

d)

Runs meetings that encourage open-ended discussion and problem solving

11.

What is the definition of a special-purpose team?

a)

A team that consists of multi-skilled employees who rotate jobs to produce an entire product or service, often led by an elected team member.

b)

A team created from outside the formal organisational structure to undertake a project of special importance or creativity.

c)

A team composed of a manager and his or her subordinates.

d)

A cross-border team that is made up of different nationalities whose activities span multiple countries.

12.

Which of the following is NOT part of the five stages of team development?

a)

Forming

b)

Storming

c)

Conforming

d)

Performing

e)

Adjourning

13.

Which is the characteristics of work group

a)

Individual accountability

b)

Individual and mutual accountability

c)

Define individual roles, responsibilities and task

d)

focus on team goals

14.

A group that interacts primarily to share information, make decisions, and help each group member perform within his or her area of responsibility.It refers to

a)

Virtual teams

b)

Work team

c)

Work group

d)

Cross-functional teams

15.

Frequently comes together for discussions, decision making, problem solving and planning. What is the type of group that refer to this description?

a)

Formal Group

b)

Work Group

c)

Informal Group

d)

Work Team

16.

Which types of group have hierarchy?

a)

Informal Group

b)

Self-Managing Teams

c)

Manager Led

d)

Formal Group

17.
You are a volunteer and you are organising a charity book sale. The chairperson is nice but very ineffective at meetings and lets people talk for too long and nothing gets done. You get impatient so you have decided to gently remind the chairperson to stay on track and move on. The chairperson didn't like you doing this at first but now is okay with this. 
a)
Forming
b)
Storming
c)
Norming
d)
Performing
18.
People are likely to be suspicious of one another?
a)
Forming
b)
Storming
c)
Norming
d)
Performing
19.
Your teacher put you into groups to work on a project. You volunteered to take photographs for the project and all agreed. Then Mary announces she wants to do this too as she is not good at researching. You have to sort it out. 
a)
Forming
b)
Storming
c)
Norming
d)
Performing
20.
A new committee has been set up in your local area to fundraise for a new playground. At the meeting everybody is looking around and a man called Larry who is very confident speaks up with his ideas. You feel relieved that someone has taken control and leadership. 
a)
Forming
b)
Storming
c)
Norming
d)
Performing
21.
The new fundraising committee plans a Christmas raffle. You begin to notice that although Larry is confident he is not as smart as you had thought. In fact a quieter person called James is coming up with great ideas and is speaking up more and trying to get the group to agree. He seems to be taking the leaders role now. 
a)
Forming
b)
Storming
c)
Norming
d)
Performing
22.
You go on holidays with a group of friends. Sarah, who is one of your friends, has brought along two other people. Mary and Jane. At the start you don't like Jane. You find her very bossy and opinionated. After a few days you get to like her and understand that although she is bossy and opinionated, she is also very generous and caring. 
a)
Forming
b)
Storming
c)
Norming
d)
Performing
23.
You are working on a project with your group in college. You are not happy with how it is going. You have some suggestions for the group and now feel brave enough to speak up. 
a)
Forming
b)
Storming
c)
Norming
d)
Performing
24.
You start a new course. For the first few days you were not sure where your class mates went for lunch. Now after 2 weeks you know that your classmates eat their lunch together and then after 15 minutes the smokers head off and the others head to the library. As you don't smoke you also go the library. 
a)
Forming
b)
Storming
c)
Norming
d)
Performing
25.
Indicate at which stage of Tuckman's stages of group development, the group are stuck.The student council meets once a month. They are trying to decide on a Christmas event. Lots of people have ideas but nobody is prepared to take the ideas further. People are not really listening to each other. 
a)
Forming
b)
Storming
c)
Norming
d)
Performing
26.
Answer true or false: According to Tuckman, All groups must pass through these 4 stages if they are to work effectively together. 
a)
True
b)
False
27.

Arrange the group formation stages accordingly.

a)

Forming, Storming, Norming, Performing, Adjourning

b)

Storming, Norming, Performing, Adjourning, Forming

c)

Norming, Performing, Adjourning, Forming, Storming

d)

Performing, Adjourning, Forming, Storming, Norming

e)

Adjourning, Forming, Storming, Norming, Performing

28.

Forming is where..

a)

you feel anxious not knowing how it is going to be.

b)

things can get stormy.

c)

the group starts functioning well.

d)

works really take off.

29.

Storming.

a)

Guidance from the leader is needed.

b)

You agree on the shared goals with the rest of team members.

c)

Conflict stage - you bargain with each other.

d)

The group ends.

30.

One of the element in Norming Stage.

a)

Strained relationship.

b)

Confusion and anxiety.

c)

Problem solved.

d)

Emerging trust.

31.

Formal groups ________.

a)

are defined by an organization's structure

b)

include people who share a common interest

c)

include people who eat lunch together each day

d)

meet at a regular time and place

32.

This kind of work group is brought together to accomplish a specific job or single activity, such as the development of a new product.

a)

formal group

b)

task group

c)

command group

d)

informal group

33.

This kind of work group brings individuals together from different work disciplines with different knowledge and skills.

a)

self-managed team

b)

command group

c)

cross-functional team

d)

formal group

34.

This kind of group composed of the individuals who report directly to a given manager.

a)

Task group

b)

Interest group

c)

Command group

d)

Friendship group

35.

An individual's view of how he or she is supposed to act in a given situation is ___.

a)

role identity

b)

role perception

c)

role conflict

d)

role expectation

36.

It is an acceptable standards of behavior within a group that are shared by the group's members.

a)

Roles

b)

Norms

c)

Status

d)

Conformity

37.

It is a degree to which group members are attracted to each other and are motivated to stay in the group.

a)

Norms

b)

Cohesiveness

c)

Status

d)

Social loafing

38.

High levels of conflict ________.

a)

increase group cohesiveness

b)

are never a factor in group effectiveness

c)

can contribute to group effectiveness

d)

are necessary for group cohesiveness

39.

Group norms are typically established ________.

a)

formally by group leaders

b)

in the official organizational bylaws

c)

by organizational leadership

d)

informally by the entire group

40.

The primary reason for why social loafing occurs is that output contributions from ________ easily be measured.

a)

the entire group cannot

b)

individuals can

c)

individuals cannot

d)

the entire group can

41.

The only effective way to guard against social loafing is for managers to make special efforts to do this.

a)

be fair to all group members

b)

assess individual contributions of group members

c)

assess the group as a whole exclusively

d)

treat all group members equally

42.

Group cohesiveness is largely a measure of how ________.

a)

much the group's goals match organizational goals

b)

attainable the group's goals are

c)

clear the group's goals are

d)

much individuals share the group's goals

43.

Teams are increasingly popular among successful organizations because they have been found to ________.

a)

outperform individuals in many tasks

b)

match the performance of individuals in every kind of task

c)

match the performance of individuals in many tasks

d)

outperform individuals in every kind of task

44.

The main difference between work groups and work teams is that ________.

a)

work groups share information

b)

work teams have a common goal

c)

work teams share information

d)

work groups have a common goal

45.

Which statement is true?

a)

The main goal of work teams is to share information.

b)

The main goal of work teams is collective performance.

c)

The main goal of work groups is collective performance.

d)

The main goal of work groups is synergy.

46.

Teams composed of individuals with skills that are highly complementary to one another are called ________.

a)

cross-functional teams

b)

virtual teams

c)

problem-solving teams

d)

self-managed work teams

47.

Teams composed of individuals who have never actually met one another in person are called ________.

a)

problem-solving teams

b)

cross-functional teams

c)

self-managed work teams

d)

virtual teams

48.

Teams composed of individuals who have never actually met one another in person are called ________.

a)

problem-solving teams

b)

cross-functional teams

c)

self-managed work teams

d)

virtual teams

49.

Teams composed of individuals who function without a supervisor are called ________.

a)

virtual teams

b)

self-managed work teams

c)

problem-solving teams

d)

cross-functional teams

50.

A group consists of individuals who share specific goals.

a)

TRUE

b)

FALSE

51.

Formal groups tend to form around friendships and common interests.

a)

TRUE

b)

FALSE

52.

To be considered a group, a gathering must include at least five people.

a)

TRUE

b)

FALSE

53.

Groups tend to go through five stages as they develop.

a)

TRUE

b)

FALSE

54.

The norming stage of group development ends when members consider themselves a part of the group.

a)

TRUE

b)

FALSE

55.

Managers should especially try to avoid conflict during the storming stage of group development.

a)

TRUE

b)

FALSE

56.

In the norming stage of group development, the group becomes cohesive.

a)

TRUE

b)

FALSE

57.

The group is likely to work on its primary task during the adjourning stage of group development.

a)

TRUE

b)

FALSE

58.

A self-managed team is responsible for both completing tasks and managing itself.

a)

TRUE

b)

FALSE

59.

A problem-solving team is likely not to have a supervising manager to oversee it.

a)

TRUE

b)

FALSE

60.

In an electronics company, a cross-functional team is likely to have an engineer, a designer, a software specialist, and a marketing specialist all working on the same project.

a)

TRUE

b)

FALSE

61.

Members of a virtual team never actually communicate with one another.

a)

TRUE

b)

FALSE

62.

An effective team leader is often more of a coach than a manager.

a)

TRUE

b)

FALSE

63.

Team comprises of individuals who rarely meet one another in person is called virtual teams.

a)

TRUE

b)

FALSE

64.

Teams composed of individuals with skills that are highly complementary to one another are called cross-functional team.

a)

TRUE

b)

FALSE

65.

Diversity within a group typically makes reaching cohesiveness easier.

a)

TRUE

b)

FALSE

66.

Disagreeable team members rarely decrease team performance.

a)

TRUE

b)

FALSE

67.

The norming stage of group development ends when members consider themselves a part of the group.

a)

TRUE

b)

FALSE

68.

Which of the following statements best defines a group?

a)

A collection of individuals working independently toward a common goal

b)

A collection of individuals with diverse goals and objectives

c)

A collection of individuals who share similar skills

d)

A collection of individuals who interact with each other

69.

What is a characteristic feature of a team?

a)

Individuals work independently

b)

Members have different goals

c)

Members collaborate to achieve a common goal

d)

Members compete against each other

70.

Conflict within a team can be beneficial because it:

a)

Reduces productivity

b)

Enhances creativity and innovation

c)

Decreases team cohesion

d)

Encourages groupthink

71.

Which leadership style involves making decisions without consulting the team members?

a)

Autocratic

b)

Democratic

c)

Laissez-faire

d)

Transformational

72.

Which of the following is an example of a formal team?

a)

Cross-functional team

b)

Self-managed team

c)

Informal group

d)

Social group

73.

Which stage of group development is characterized by increased cohesion and cooperation?

a)

Forming

b)

Storming

c)

Norming

d)

Performing

74.

Which type of team is typically responsible for ongoing operations within an organization?

a)

Project team

b)

Virtual team

c)

Functional team

d)

Temporary team

75.

Which stage of team development is characterized by a focus on problem-solving and achieving team goals?

a)

Forming

b)

Storming

c)

Norming

d)

Performing

76.

Teams typically outperform individuals when the tasks being completed _____.

a)

a. require multiple skills

b)

b. require judgment

c)

c. require experience

d)

d. all of the above

77.

Which of the following helps explain the current popularity of teams? Teams _____.

a)

a. are easier to manage

b)

b. are a way to better utilize employee talents

c)

c. are less expensive

d)

d. promote socialization

78.

Teams generally have a(n) _____ impact on employee motivation.

a)

a. inconsistent

b)

b. unknown

c)

c. positive

d)

d. discouraging

79.

Teams generally have a(n) _____ impact on employee motivation.

a)

a. inconsistent

b)

b. unknown

c)

c. positive

d)

d. discouraging

80.

Which of the following statements best defines a work group?

a)

a. The performance of a work group is generally greater than the sum of its inputs from individual members.

b)

b. A work group interacts primarily to share information, rather than to engage in work that requires joint effort.

c)

c. A work group consists of 3 or more people who take on self-supervising responsibilities.

d)

d. A work group consists of 3 or more people from across departmental or functional line

81.

Which of the following qualities is not found in work groups?

a)

a. energy

b)

b. enthusiasm

c)

c. synergy

d)

d. objectives

82.

Which type of team meets to discuss ways to improve quality, efficiency, and the work environment?

a)

a. self-managed

b)

b. virtual

c)

c. problem-solving

d)

d. cross-functional

83.

Which type of team meets to discuss ways to improve quality, efficiency, and the work environment?

a)

a. self-managed

b)

b. virtual

c)

c. problem-solving

d)

d. cross-functional

84.

Which is NOT one of the primary factors that differentiate virtual teams from face-to-face teams?

a)

a. the absence of nonverbal cues

b)

b. limited social context

c)

c. decreased satisfaction with work processes

d)

d. the ability to overcome time and space constraints

85.

Which of the following is not true about virtual teams?

a)

a. There is an absence of paraverbal cues.

b)

b. Members report greater satisfaction with the group process.

c)

c. There is limited social context.

d)

d. They are more task-oriented.

86.

Effective teams require which of the following skills?

a)

problem-solving skills

b)

b. technical expertise

c)

c. interpersonal skills

d)

d. all of the above

87.

The purpose of a work team is to share information.

a)

True

b)

False

88.

The skills of team members in work teams are complementary.

a)

True

b)

False

89.

The ideal size of teams should be between:

a)

5-9

b)

3-5

c)

4-8

d)

5-7

90.

Which of the following is a strength of group decision making?

a)

Time consuming

b)

Increased diversity of views

c)

Conformity pressures

d)

Dominance of a few members

91.

Which of the following can you NOT measure the effectiveness and efficiency of group decisions by?

a)

Accuracy

b)

Speed

c)

Creativity

d)

None of the above. All of these can be used to measure the effectiveness and efficiency of group decisions.

92.

When group pressures for conformity do not allow the group from considering minority views, this is called:

a)

Group think

b)

Group shift

93.

What is the first phase of team development?

a)

Norming

b)

Storming

c)

Forming

d)

Adjourning

94.

Which of these are categorise as FORMAL GROUP?

a)

Clearly defined roles and responsibilities.

b)

Example: Project teams working on a specific assignment.

c)

No formal structure or hierarchy.

d)

A group of colleagues who meet for lunch regularly.

95.

What are the STRENGTHS of group decision making?

a)

More complete information and knowledge

b)

Increase diversity of views

c)

Time consuming

d)

Ambigious responisbility

e)

Conformity pressures

96.

Group decision making consists of

a)

Interacting Group

b)

Brainstorming

c)

Bonding

d)

Norminal Group

e)

Discussion Group

97.

Why is it important for managers to be mindful of norms within a work group?

a)

Norms can have a powerful influence on behavior

b)

Norms are irrelevant to group dynamics

c)

Norms automatically create a cohesive team

d)

Norms only affect individual members, not the group

98.

What is one way managers can handle status differences within a group?

a)

By maintaining rigid hierarchy

b)

By establishing checks and balances

c)

By ignoring status differences

d)

By assigning tasks based on status

99.

What can managers do to prevent social loafing in work groups?

a)

Assign more members than necessary to the group

b)

Design groups of appropriate size for the function

c)

Avoid establishing clear roles

d)

Promote groupthink

100.

Which of the following statements best defines a workgroup?

a)

A) A workgroup performs at a level greater than the sum of its inputs from individual members

b)

B) A workgroup interacts primarily to share information, rather than to engage in work that requires joint effort.

c)

C) A workgroup consists of members who work together and generate positive synergy through coordinated effort.

d)

D) A workgroup consists of members having complementary skills that are applied in a coordinated fashion to the task at hand.

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