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WorksheetsVoice of the Customer Quiz
Total questions: 38
Worksheet time: 39mins
Voice of the customer can be obtained from which of these?
market research
Historical warranty and quality information
Team experience
all the above
________________________ is a systematic approach to identifying standards for comparison
Bench marking
product design
process design
None
This type of data considers frequency of repair or replacement of components within designated periods of time and the results of long-term reliability/durability tests.
Product reliability studies
bench marking
customer inputs
flow chart
The translation of the Voice of the Customer into measurable design of objectives is known as -------------
Design goals
voice of customer
process chart
PVT
The anticipated manufacturing process should be described using a -------------------------------- developed from the preliminary bill of material and product/process assumptions.
Process flow chart
Bill of material
Design goals
Product assumption
DFMEA stands for ____________________________
Design Failure Mode and Effects Analysis
Design Failure Means and Effects Allocation
Deign fault make effect Analysis
The process of verifying that the product design meets the customer requirements are known as --------------------------
Design verification
Design validation
Process verification
all the above
The mechanism of monitoring progress, report to management, and obtain customer approval as required is -----------------
Design reviews
Design goal
Process flow chart
None
The --------------------------------- are a description of the dimensional measurements and material and functional tests that will occur during prototype build.
Prototype Build-Control plan
Production plan
Control plan
All the above
(a) is a framework of procedures and techniques used to develop products in industry
APQP has ------- number of phases
(a)
Third phase in APQP is --------
The ________________ is the pictorial representation of actual process
Standard symbols showcase the different activities connecting by means of ------------ on a process flow chart
(a)
An activity that makes physical change or added value to the product like packing, labelling known as ----------------------
An activity that makes no physical change or added value to the product is known as ----------------------
Example for non value added activity are -------------
Accounting
servicing
Inspection
The ________________ is the pictorial representation of actual process
The ______________ QC tool will help you to separate vital few from trival many
Pareto chart
Histogram
scatter diagram
pareto chart
The -------------QC tool will analyse the data based on 80/20 principle.
Pareto chart
Histogram
scatter diagram
pareto chart
A _______________is a type of bar chart frequency of occurrence of continuous data
Histogram
PARETO CHART
Histogram
scatter diagram
SPC stands for -------
Statistical Process control
statistical part control
Statistical Process control
statistical Production control
SCP stands for --------
Single chip package
single chip package
sample production part
SCM stands for -------
Plant layout is depend on _______, ________________ and _______
size of plant
Nature of process
Management caliber
What is abbreviation of PPAP
Production part Approval Process
Part process approval process
Process production Approval Process
Production part approval
What is abbreviation for PSW
Part Submission Warrant
Part Submission Warrant
Part Special Warranty
Product submission warrant
When PPAP is required
All of them
New Part or product
Engineering Change
Process Change
Fish bone diagram is also known as?
Both
Cause and effect chart
Ishikawa diagram
histogram
Which among the following depicts positive and negative relation between driving factor and performance factor?
Scatter diagram
control chart
Histogram
To anticipate failures and prevent them from happening is the objective of FMEA.
What is RPN?
Risk Priority Number
Risk Preventive number
Risk prevention number
Risk protective Number
Which of the following is not a benefit of FMEA?
Maximize late changes and associated cost
Increase in customer satisfaction
Prioritize product/process deficiencies
RPN = _________x _________x______________
severity x occurrence x detection
measurement x occurrence x detection
measurement x occurencex part process
measurement x warrant x detection
A particular product has been given the following rankings for calculating RPN while preparing FMEA chart, S=10, O=2, D=2. What is the value of RPN?
40
20
30
10
if the severity score is 6, the occurrence score is 4, and detection is 4, then the RPN would be -------------
96
64
64
82
When performing a Process or Design FMEA, the ---------------is a calculation to sort the risks from highest to lowest.
RPN
RPN
PNP
SCN
A statistical measure of the inherent process variability of a given characteristic is known as ___________
