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WorksheetsCommunication and Professionalism Vocabulary Quiz
Total questions: 15
Worksheet time: 8mins
What is the definition of Active Listening?
Ignoring the speaker while they talk
Pattern of attentive listening which keeps the listener engaged with the sender in a positive manner
Listening to music while working
Speaking over the person talking
What does BCC stand for in email terminology?
Blind Carbon Copy
Business Carbon Copy
Basic Carbon Copy
Bold Carbon Copy
What is the purpose of a Blind Carbon Copy (BCC) in emails?
To highlight the email
To conceal a secondary recipient from other recipients
To send the email to everyone
To delete the email after sending
What is Business Casual attire?
Formal wear with a tie
Dress in semi-casual wear with components of professional dress
Casual wear with no professional elements
Sportswear
What is the highest level of professional attire called?
Business Casual
Business Formal
Business Relaxed
Business Sporty
What does CC stand for in email terminology?
Carbon Copy
Casual Copy
Critical Copy
Confidential Copy
What is the act of working together with others to complete a common task called?
Isolation
Competition
Collaboration
Delegation
What are Interpersonal Characteristics?
Behaviors a person uses to work efficiently with others while at work
Personal hobbies and interests
Physical appearance traits
Academic achievements
What is Non-Verbal Communication?
Sending messages through written words
Sending messages through non-verbal cues such as eye contact, facial expressions, gestures and posture
Speaking loudly to convey a message
Using sign language exclusively
What does Professionalism refer to?
Conduct, behavior and attitude of someone in a work or business environment
Dressing casually at work
Avoiding work responsibilities
Socializing during work hours
What is a Signature Line in an email?
A line to sign your name
Standardized contact information included at the end of every email
A line to write a quote
A line to add a date
What does SMART in SMART Goal stand for?
Simple, Manageable, Achievable, Realistic, Timely
Specific, Measurable, Achievable, Realistic, Timely
Strategic, Measurable, Attainable, Relevant, Timely
Specific, Manageable, Attainable, Realistic, Timely
What is Time Management?
Managing events and priorities to make the best use of the limited time in a day
Wasting time on unimportant tasks
Ignoring deadlines
Procrastinating tasks
What is the purpose of a Carbon Copy (CC) in emails?
To send a copy of the email to secondary recipients
To delete the email after sending
To encrypt the email
To highlight the email
Which of the following is NOT a component of Non-Verbal Communication?
Eye contact
Facial expressions
Written words
Gestures
