WorksheetsSupply Chain Management Quiz
Total questions: 40
Worksheet time: 20mins
The levels of suppliers within a supply chain are called:
Ranks
Supports
Tiers
Services
For companies to be competitive, suppliers should be considered:
Teammates
Adversaries
Unreliable
Unnecessary
A supply chain can best be described as:
A network of many individual functions
One or two functions working together
Negotiating with suppliers
Choosing the best warehouse strategy
Supply Chain Management can be described as a(n):
Comprehensive approach to the management of the entire flow of individual functions
Method to increase sales and market share
Process to create adversarial relationships with suppliers
Innovative process for choosing carrier modes
The process for customers to return defective products is called:
Backwards logistics
Reverse logistics
Forward logistics
Domestic logistics
An estimate of a company’s future needs is called:
Financial planning
Balance sheet
Demand forecasting
Targeting
The basis for a credible demand plan is derived from the:
Chief executive officer or company owner
Demand forecast
Shipping department
Warehouse size and location
To support the sales forecast, the demand plan defines the needed:
Inventory and resources
Customers
Suppliers
Transportation routes
The demand planning function initiates requisitions for:
Sales
Suppliers
Warehousing
Procurement
The demand plan attempts to achieve a balance between supply elements and:
Prior forecasts
Anticipated consumer demand
Warehouse square footage
Receiving docks
Purchase requisitions define items that need to be purchased and are initiated by:
Finance
Sales
Demand planning
Customers
Purchase orders are placed with suppliers by:
Warehousing
Customers
Procurement
Inventory management
The time it takes for a supplier to deliver an item after the purchase order is placed is known as:
Lead time
Queue time
Picking time
Wait time
To ensure items are delivered on schedule, procurement must:
Rely on suppliers for on-time shipments
Threaten not to pay invoices
Hope for the best
Manage suppliers after a purchase order is placed
One example of a challenge in dealing with international suppliers is:
Non-responsive personnel
Different times zones and cultures
Poor response time
Products that are too expensive
Which task is normally not performed by warehousing personnel?
Unloading incoming items from trucks
Processing inventory within the warehouse
Paying suppliers
Inspecting incoming items
Identify the function that is performed by warehousing personnel when manufacturing has a demand for stored inventory.
Packaging for shipment
Paying an invoice
Retrieving or picking
Calling customer service
Automated material handling systems are designed to:
Completely eliminate jobs
Increase speed and accuracy
Decrease reliability
Increase costs
An example of a value-added function in a warehouse is:
Picking
Receiving
Storing
Cross-docking
Inventory is managed and controlled with the aid of:
Warehouse management systems
Receiving docks
Conveyors
Truck ramps
The combination of personnel, processes, and systems to control inventory is called:
Demand planning
Inventory management
Systems management
Engineering
Most inventory is initially obtained from:
Customers
Salvage dealers
Suppliers
Manufacturing
Inventory management is most obvious in which of the following areas:
Warehouse
Customer sites
Forecasting
Sales
Reduction of inventory is necessary to:
Decrease risks of stock-outs
Decrease competitiveness
Reduce operating costs
Justify additional suppliers
Inventory management takes place:
Only in warehouses
After customers receive shipments
Only on expensive items
Throughout the supply chain
Routine maintenance, repairs, and warranty work are performed by:
Sales
Service operations
Engineering
Finance
Manufacturing can be defined as:
Converting raw materials and other items into finished products
Promoting and selling new products
Interfacing with suppliers
Planning shipments to customers
Manufacturing and other functions systems are generally hosted on the company-wide:
Procurement systems
Enterprise resource planning (ERP) system
Customer feedback system
Transportation system
One focus of the manufacturing process is to ensure that:
Delivery trucks are properly routed
Suppliers ship materials on time
Product quality is achieved
Annual forecasts are completed on time
Reverse logistics could be a result of:
Manufacturing products with defects
Choosing an expensive shipper
Poor forecasting
Inadequate staffing
The business of transportation is best defined by which of the following:
Choice of the least expensive mode
Selection of the fastest mode, regardless of cost
Partners and facilities separated geographically in a supply chain
The use of planes as the preferred mode
Intermodal transportation is best defined as:
Choosing the least expensive carrier
Interstate trucking
Using two or more modes to fulfill a delivery requirement
Container shipping
What does inbound logistics support?
Items within a regional boundary
The procurement of materials and goods from supplier locations
Delivery to a customer
Courier services
Which of the following is not recognized as a common mode of commercial transportation?
Ocean
Air
Road
Uber
Which of the following is not recognized as one of the three transportation operations components?
Emergency
Inbound
Outbound
Reverse
Customer service can be defined as:
Order takers and order entry
The delivery of customer satisfaction
Reverse logistics
Warranty extensions
When does customer service focus on customers?
When there is a problem
During annual forecasting meetings
Before, during, and after the sale
After the warranty period ends
Define the role of customer service with logistics and transportation.
Always demand the quickest mode without regard for cost
Customer service does not have a role in logistics and transportation
Use intermodal transportation for most shipments
To get products where they belong, on time
Customer service shares which goal with inventory management?
Maintain inventory to control costs
Customer service does not share a goal with inventory management
Ensure that all inventory in the warehouse is labeled
Measure picking accuracy
Customer service personnel do not typically require the skills to:
Address customer concerns
Effectively handle customer complaints
Communicate consistently
Prepare a detailed annual forecast
