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WorksheetsPublic Speaking Semester 1 Exam
Total questions: 20
Worksheet time: 11mins
Business Characteristics:
The employment process is carried out by which department?
Marketing
Distributing
Management
Human Resources
Business Characteristics:
Why is the Finance and Accounting department important to a business?
Controls hiring decisions
Businesses cannot exist without cash flow
Focuses on the worth of the company
Controls the Human Resources department
Business Characteristics:
Which of the following correctly lists the needs of consumers which should be met?
Physical, social, psychological
Physical, psychological, economic
External, internal, social
External, internal, psychological
Professional Teams:
Which leadership style is best used when leaders are trying to encourage a sense of purpose or establish a workplace culture?
Authoritarian leadership
Transactional leadership
Transformational leadership
Participative leadership
Professional Teams:
Which of the following nonverbal communications displays the speaker’s confidence in themselves and their message?
Haptics
Artifacts
Eye contact
Proxemics
Professional Teams:
Which of the following are critical thinking skills?
Check all that apply
Analytical thinking
Creativity
Emotional intelligence
Open-mindedness
Citizenship Basics:
Which of the following is NOT one of the themes of citizenship?
Honesty
Compassion
Respect
Humor
Citizenship Basics:
Which of the following best describes citizenship?
The quality of an individual’s responsibilities associated with being a member of a community
The act of revering and admiring people, ideas or objects
The responsibility of effectively planning and managing resources
The basic act of being truthful, straightforward, loyal, fair, trustworthy and sincere
Safe Working Environment:
Working environment safety is regulated and monitored by which of the following?
Bureau of International Labor Affairs (BILA)
Center for Disease Control and Prevention (CDC)
Occupational Safety and Health Administration (OSHA)
Department of Health and Human Services (DHHS)
Safe Working Environment:
Which of the following is NOT a public record which may be checked during a background investigation?
Driving record
Medical record
Court record
Credit record
Safe Working Environment:
Creating a safe working environment requires __________.
Organizing a safety committee
Conducting safety inspections
Providing safety training
All of these
Positive Relationships:
Which of the following is NOT a characteristic of positive family relationships as discussed in the presentation?
Members trust one another
Members resolve conflicts constructively
Members divide responsibilities arbitrarily
Members communicate with one another respectively
Positive Relationships:
Which of the following is the healthiest way to respond to peer pressure?
Assertive behavior
Active behavior
Aggressive behavior
Passive behavior
Conflict Management in the Workplace:
The __________ assists individuals in determining and selecting appropriate solutions to their issues, concerns or needs.
Thought dispelling model
Active thinking process
Problem-solving process
Emotion-reducing model
Conflict Management in the Workplace:
The primary goal of a recovery plan is to return the relationship to a(n) __________.
Expedited situation
Emotionally risen space
Normal state
Conflicted perspective
Conflict Management in the Workplace:
Select all of the following which are causes of breakdowns.
Difficult individuals
Disconnect in personal expectations
Realistic expectations
Similar opinions
Steps to Superior Customer Service:
Which of the following is NOT suggested for promoting customer loyalty?
Greet customers by name
Include loyalty items in the shipping process
Resolve questions and complaints immediately
Calling to check in on customers daily
Steps to Superior Customer Service:
Idea stating if employees are satisfied they will be more likely to satisfy customers.
Customer Service Cycle
Customer Loyalty
Employee Respect
Employee Service Cycle
Steps to Superior Customer Service:
Which of the following is the first step in the customer service cycle?
Customer satisfaction
Employee satisfaction and competence
Training and empowerment of employees
Superior service and delivery
Internet Basics:
Which of the following is the primary purpose of firewalls in the context of internet security?
To create a barrier against physical break-ins
To monitor social media activities
To check and control information from the internet or a network
To facilitate secure online transactions
