WorksheetsDigital Transformation Quiz
Total questions: 50
Worksheet time: 25mins
__________________ refers to adapting core processes and workflows to meet changing business goals, competition, and customer demands.
Business model transformation
Business processes transformation
Organization and cultural transformation
__________________ is underpinned by Enterprise resource planning solutions, advanced analytics, and cloud-based infrastructure.
Digital transformation
Artificial intelligence
Machine learning
Which statement is true?
Platform-as-a-Service (PaaS) providers let companies rent computing resources on a pay-per-use basis.
Software-as-a-Service (SaaS) providers let companies rent computing resources on a pay-per-use basis.
Infrastructure-as-a-Service (IaaS) providers let companies rent computing resources on a pay-per-use basis․
__________________ cloud services are preferred by highly regulated businesses like financial and healthcare institutions.
Hybrid
Public
Private
Which statement accurately depicts the difference between data analytics and data science?
Data analytics analyzes data sets to generate insights, while data science prepares data sets for data analytics.
Data analytics works with structured and unstructured data, while data science can only process unstructured data.
Data analytics prepares the data that data science can query to discover correlations, patterns, notable trends, and variations․
__________________ data is in a predefined format, is more easily searchable using machine algorithms.
Unstructured
Somewhat-structured
Structured
Qualitative experience data can help organizations understand the 'why' of their customers. What are some of the sources of capturing qualitative data of customers?
Keeping track of a customer's purchase history can help organizations understand the 'why' of their customers.
Social media feeds and direct feedback from customers captured through interviews and surveys can surely help organizations understand their customers better.
Data from human resource management and supply chain management systems can help organizations understand their customers better.
Customers' personal information, such as their contact numbers and residential addresses can help organizations understand their customers better.
Artificial Intelligence (AI) technologies improve themselves based on implicit knowledge, that is, the information they collect from experience. What is an example of implicit knowledge?
Business rules embedded into an AI system
Query handling time
Facial recognition
_________________ protects individuals from having their personal data misused without their consent.
General Data Protection Regulation (GDPR)
Risk management
Cybersecurity
Password management
A system that has a single point of storage is not a __________________ system.
Scalable
Resilient
Secure
Business model, business process, and organizational and cultural transformation are the key facets of digital transformation.
True
False
An ERP solution allows business applications to talk to each other and share a common database.
True
False
Which statement is true of service models on the cloud?
With SaaS, service providers manage software on customers' servers.
IaaS provides a cloud-based development environment for building and deploying apps.
PaaS allows companies to rent computing resources like servers and networks on a pay-per-use basis.
With software-as-s-Service (SaaS), customers can access the software anytime, anywhere, from a web browser or a standard web integration.
Cloud computing delivers services such as data storage, security, networking, software applications, and business intelligence via the Internet on a subscription basis.
True
False
Data science includes the process of extraction, collation, quality evaluation, and mathematical modeling of both structured and unstructured data.
True
False
The first step businesses can take to create a good customer experience is to create a persona of the customer.
True
False
Which statement defines artificial intelligence (AI)?
AI refers to the automation of processes within an organization.
AI refers to technologies that copy human intelligence to perform elaborate tasks.
AI refers to technologies that create data-generated customer insights.
AI refers to technologies that can perform facial recognition.
SAP has designed a set of guiding principles to steer the development and deployment of its artificial intelligence (AI) software. Which statement represents one of these principles?
SAP communicates the use of customer and distinctly anonymized user data in their AI software.
Data is anonymized, and its usage is kept confidential.
The system's capabilities and limitations are defined by its technical design.
The control of AI systems is only provided to a few designated SAP employees.
Information security deals with risk management, cybersecurity, and data resiliency.
True
False
Which statement is true of cybersecurity?
Cybersecurity deals with securing data by storing it across multiple geographic locations.
Cybersecurity deals with the practice of shielding critical systems from distinct digital attacks.
Cybersecurity deals with backing up and mirroring strategies.
Cybersecurity deals with the risks associated with lost and stolen data.
______________ is not just about achieving operational efficiency but a fundamental rethinking of customer experience, business models, and operations.
Business transformation
Business process transformation
Business model transformation
Organizational and cultural transformation
What step can a company take to consider its preparedness for digital transformation?
Breaking goals into tactical goals
Setting clear goals
Defining metrics for monitoring progress
Evaluating if key executives share a widespread vision
Examples of __________ include expected user volume, capacity projections, storage availability, and customer data.
Business requirements
Primary research
Secondary research
Metrics
What change would be most beneficial for a company in the first stage of business maturity?
Becoming more flexible
Using data in decision-making
Undertaking complex changes to respond to new technology
Getting elaborate structure and data management in place
______________ affects supply chains, workflows, levels of automation, and the capture, storage, and analysis of data.
Technical transformation
Business process transformation
Business model transformation
Machine learning is helping to eliminate bias and ensure that businesses are champions for diversity and inclusion. This is an impact of ___________.
Business process transformation
Organizational and cultural transformation
Business model transformation
Business technology transformation
What early step can a company take in its digital transformation journey?
Purchasing smart technologies
Auditing existing systems and assets
Digitizing all operations
Starting the transformation journey immediately
What is a primary research source business analysts can use to define business requirements?
Subject matter experts
Analyst reports
Internal strategy presentations
White papers
Which statement describes the start-up stage?
The company finds that not having processes and documentation is disadvantageous at this stage.
The company begins using key performance indicators, or KPIs, as a tool to focus on decision-making and operations.
Decision-making is ad hoc and reactive.
The company achieves visible market position.
Which statement describes the digital transformation readiness of a mature organization?
The organization is immature in its use of technology.
The tools become more elaborate to manage information flows, access privileges, and implement data security.
Organizational structures can be adjusted easily with less resistance.
The organization is flexible because command structures are not yet rigidly defined.
In addition to business model transformation and organizational and cultural transformation, what other elemental transformation is impacted by digital transformation?
Security network transformation
Server administration-level transformation
Service desk transformation
Business process transformation
The business model transformation affects the customers the firm serves, the products and services a firm offers, the revenue model, and even locations and assets.
True
False
The four key elements to consider during goal setting and process alignment when preparing to improve digital ______ include first setting clear goals, second considering organizational preparedness, followed third by monitoring progress toward their goals, and fourth - businesses must consider people's preparedness and skills.
Transformation
Model
Business
Businesses must set clear goals, and each of the goals must be broken down into tactical goals.
True
False
Like building blocks, smart technologies are designed to evolve, scale, and integrate, so businesses need to prioritize which Processes to transform initially.
True
False
Business requirements should be tangible, specific, and objectively verifiable.
True
False
An organization that wants to meet strategic goals (increased customer satisfaction, for example) will need to meet some business requirements (perhaps the inclusion of customer surveys with purchases).
True
False
The business requirements best illustrate the overall project processes and what the organization seeks to achieve from the project
True
False
Strategic, operational, and cultural maturity levels are key elements to consider in determining an organization's ______ for change.
Readiness
Processed
specific
The company begins using key ______ indicators, or KPIs, as a tool to focus on decision-making and operations.
performance
Proficiency
Processes
A system's ________________ is a conceptual model that specifies a system's structure and behavior.
architecture
Readiness
Processes
A _______________ data model is the technical design of system architecture.
Conceptual
Physical
Logical
_______________ are a mix of more than one cloud service from more than one vendor.
Multi-clouds
Private clouds
Hybrid clouds
Public clouds
A data set is an organized collection of structured data
True
False
Elastic computing is the ability to quickly increase or decrease computing capacity to meet changing demands.
True
False
An application programming interface (API) is a development framework.
True
False
Which statement is true regarding low-level programming languages?
Low-level languages are typically used for software and scripting.
Programming for computer hardware and architecture is written using low-level language.
Low-level languages are programmer-friendly and closely resemble human language.
Empathy mapping involves running workshops with different user types to hear directly about their experiences.
True
False
In cloud-native applications, each component is designed as an independent service. These independent services are called _________________.
Microservices
Service meshes
Application programming interfaces (APIs)
In SAP solutions, the _________________ layer comprises protective measures regarding user access, privilege levels, and proper application design.
Process
Environment
Application
System
