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WorksheetsRegeneron - Missing Information
Total questions: 13
Worksheet time: 10mins
Where are calls initiated and logged?
In Five9
Paylocity
In Connect
In Resilix
You must (a) out your existing call in order to stack calls.
What platform are you actually making the call from?
(a)
What sub-status should be selected for a M.I. case when the doctor's office does not answer on the second attempt?
Open - Second Attempt
Closed - Missing Information Received
Open - Third Attempt
Open - Second Attempt
Do we contact/call doctor's offices that have opted out of call communication?
Yes!
Call only.
No!
Fax only.
Where the doctor's office information is found.
(a)
Which tab to you find the RE#?
Opt ins and Reminder
Communications Tab
Patient Profile Tab
HCPs
What type of calls are listed under Scheduled Calls?
All Calls
Outbound Calls
Unassigned Calls
Inbound Calls
When stacking on outbound calls do you need to use the communication tab?
False
True
What actions do you take once the provider confirms that the data matches what you have?
Make sure to add a note to the profile description before ending your attempt.
Hang up and call the practice back to get a new contact.
Advise the practice there must be missing information.
Hang up and close the call.
What should be the first step in Resilix to take when stacking on an outbound call that has already been verified?
Hang up and close the call.
Edit missing information
Go to communications tab, click list & start call
Review patient information
Where can we find information about the communication preferences or update requests from the doctor's office?
Communication Consents
Opt in and Reminders
Communications Tab
Patient Profile
What icon do you select to locate a patient by their full name or RE#?
(a)
